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Free PEGACPMC74V1 Exam Braindumps (page: 3)

Page 2 of 16
PDF with 63 Questions

When a customer is offered a proportion that was already accepted, this is because __________.

  1. the strategy uses interaction history to exclude previously accepted offers
  2. the propositions are filtered based on eligibility
  3. there is no filter for previously accepted offers in the strategy
  4. the customer intent was captured incorrectly

Answer(s): C



Next-Best-Action is a customer-centric marketing paradigm that balances __________.

  1. the customer’s needs with the business objectives
  2. growth, retention, service, and risk mitigation
  3. business revenue with margin
  4. relevancy, context, timeliness, and consistency

Answer(s): B



In the Next-Best-Action designer, the Pega Customer Decision HubTM evaluates the business goal level decisions __________.

  1. in numerical order
  2. in alphabetical order
  3. from top to bottom
  4. in a random order

Answer(s): D



What is the simplest way to write a record to a database table each time an offer is sent to a customer?

  1. Use an Update Status shape, specifying the field from the offer to store.
  2. Use a send shape on the offer flow, and select the “Write To DB” check box.
  3. Use a Capture Response shape on the offer flow, specifying the offer.
  4. Use the Update File shape, specifying the template used.

Answer(s): C






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