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Free PEGACPSA88V1 Exam Braindumps (page: 3)

Page 2 of 21
PDF with 87 Questions

An order fulfillment case type allows a customer to update user profile information during the order placement stage The user profile consists of the following three pages

- Account ID and password
- Customer contact information
- A list of open orders with the status of each order

How do you configure the case type to allow customers to update any of the user profile pages individually?
Available Choices (select all choices that are correct1

  1. Add an alternate stage to the case life cycle.
  2. Add a button for each profile page to each assignment
  3. Add an optional process to the case workflow
  4. Add a set of optional actions to the case workflow

Answer(s): D

Explanation:

Optional actions are actions that users can perform at any time during a stage in the case workflow. They are not required to advance the case to the next stage or step. Optional actions can be used to allow customers to update any of the user profile pages individually during the order placement stage.


Reference:

https://community.pega.com/knowledgebase/articles/case- management/88/configuring-optional-actions



An insurance claim case type is defined as follows:



If the Review claim step is configured to set the status to Pending-Investigation, when is the status of the case set to Pending-Investigation?
Available Choices (select all choices that are correct)

  1. When the Review claim step completes
  2. When Investigate claim step completes
  3. When the Process claim stage starts
  4. When the Review claim step starts

Answer(s): D

Explanation:

The status of a case is set to the value configured in the Status field of an assignment shape when that assignment starts. Therefore, if the Review claim step is configured to set the status to Pending-Investigation, the status of the case is set to Pending-Investigation when the Review claim step starts.


Reference:

https://community.pega.com/knowledgebase/articles/case-management/88/updating- case-status



An event center has a case type that allows customers to book a dining room for events After customers provide basic information and indicate whether they want catering for the event, the following behavior occurs.
- If customers do not ask for catering. they receive a rental rate quote for the dining room
- If customers indicate that they want catering for the event, they must choose a menu before they can receive a quote.
Which two options do you use to configure the case type to achieve the requested behavior? (Choose two.)

  1. Create parallel processes for providing menu preferences and for providing the customer with the rental rate quote
  2. Create a checkbox for customers to indicate whether they want catering for the event Add a decision shape that evaluates whether the customer checks the box
  3. Configure the menu preferences and appointment date fields with a visibility condition if the customer selects the catering checkbox.
  4. Create a process for customers to indicate menu preferences Add the process as a case-wide optional action

Answer(s): B,C

Explanation:

To achieve the requested behavior, you can use a checkbox and a decision shape to branch the case flow based on whether the customer wants catering or not. You can also use a visibility condition to show or hide the menu preferences and appointment date fields depending on the checkbox value.


Reference:

https://community.pega.com/knowledgebase/articles/case-management/88/branching- case-flow-based-decision



In the Travel booking case type, if a passenger indicates that they are traveling with a service animal, they must document the type. size, and age of the animal How do you configure the case life cycle to meet this requirement?
Available Choices (select all choices that are correct

  1. Create a Service animal accommodation child case that is automatically resolved if the passenger is not traveling with a service animal
  2. Apply an optional action to the Travel booking case type to allow the passenger to provide the information as needed
  3. Add an Identify service animal process within the Travel booking case life cycle and apply a condition to determine when to run the process
  4. Configure a validation rule in the Travel booking case type settings to check whether the passenger is traveling with a service animal

Answer(s): C

Explanation:

To meet the requirement, you can add an Identify service animal process within the Travel booking case life cycle and apply a condition to determine when to run the process. The condition can be based on a property that indicates whether the passenger is traveling with a service animal or not.


Reference:

https://community.pega.com/knowledgebase/articles/case-management/88/adding- processes-case-life-cycle






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