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Free PEGACPSA88V1 Exam Braindumps (page: 4)

Page 3 of 21
PDF with 87 Questions

A company often receives multiple IT tickets for the same issue, such as "the office Wi-Fi is down " You configure a Search duplicate cases step to identify duplicate IT tickets What is the basic condition for the Search duplicate cases step?
Available Choices (select all choices that are correct)

  1. Issue type is same
  2. Name of submitter is same
  3. Department is same
  4. Office location is same

Answer(s): A

Explanation:

The basic condition for the Search duplicate cases step is to compare the issue type of the current case with the issue type of existing cases. This way, only cases that have the same issue type are considered as potential duplicates.


Reference:

https://community.pega.com/knowledgebase/articles/case-management/88/searching-duplicate- cases



On a service level, the passed deadline interval is measured from.
Available Choices (select all choices that are correct)

  1. the end of the goal interval
  2. the end of the deadline interval
  3. when a user begins the assignment
  4. when the assignment is ready for a user

Answer(s): A

Explanation:

On a service level, the passed deadline interval is measured from the end of the goal interval. The goal interval defines when to take action because a step or case is taking too long to complete. The passed deadline interval defines when to take further action because a step or case is past the deadline.


Reference:

https://academy.pega.com/topic/passed-deadline-interval/v1



You are configuring an accident claim case with two child cases for an automobile insurance company, as shown in the following figure:



The business requirement changes to allow the parent case to continue independently of the child case processes How do you configure the Wait step for this requirement? Available Choices (select all choices that are correct

  1. Configure the step so that only one child case must be resolved before the parent case can continue
  2. Configure the step to continue the parent case when the child cases reach the payment pending review status
  3. Configure the step to continue the parent case when the child cases reach auditor approval
  4. Configure the step so that users can continue with the parent case process regardless of child case status

Answer(s): B,C

Explanation:

To achieve the requested behavior, you can use a checkbox and a decision shape to branch the case flow based on whether the customer wants catering or not. You can also use a visibility condition to show or hide the menu preferences and appointment date fields depending on the checkbox value.


Reference:

https://community.pega.com/knowledgebase/articles/case-management/88/branching- case-flow-based-decision



Sales managers must be able to approve sales quote proposals by email and from their mobile devices How do you implement this requirement?

Available Choices (select all choices that are correct)

  1. Add an Approve/Reject step and enable email notifications on the case type
  2. Add an Approve /Reject step and enable approval from email and mobile
  3. Add an Approve/Reject step and a Send Email step
  4. Add an Approve/Reject step with mobile approval enabled and add a Send Email step

Answer(s): B

Explanation:

To implement this requirement, you can add an Approve /Reject step and enable approval from email and mobile. This way, sales managers can approve sales quote proposals by clicking a link in an email or by using their mobile devices.


Reference:

https://community.pega.com/knowledgebase/articles/case-management/88/configuring-approval- email-and-mobile






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