A travel reservation servicing case includes a service level for responding to requests. The service level intervals vary according to passenger status, class of service, and fare type.
Which implementation satisfies this requirement?
- Create a multivariate circumstanced rule and a when rule.
- Create a multivariate circumstanced rule, a circumstance definition, and a circumstance template.
- Create a single property circumstanced rule and a when rule.
- Create a single property circumstanced rule.
Answer(s): B
Explanation:
To satisfy the requirement where service level intervals vary according to multiple criteria (passenger status, class of service, and fare type), you would create a multivariate circumstanced rule, a circumstance definition, and a circumstance template. This allows you to create SLAs that vary based on the combination of these criteria.
Reference:
Pega official documentation on circumstancing rules.
Show Answer
Next Question