QUESTION: 9

A company requires that patients receive status updates during processing of medical tests. Patients are not users of the application.
You create the work party for the patient as an instance of which class?

Data-Party-Person
Data-Party-Operator
Data-Party-Org
Data-Party-Com

Answer(s): A

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QUESTION: 10

Which requirement is satisfied by configuring a service level agreement?

Requests from customers with elite status go to a dedicated work group.
A transaction review is completed within 24 hours.
Users are notified when they receive an assignment.
Transaction dispute cases are considered more urgent than address change cases.

Answer(s): B

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QUESTION: 11

When processing an auto accident claim, the system requires three approvals: Approval from the adjuster who inspected the car, approval from the medical administrator who provided medical care to the insured, and approval from the insurance agent who verified the claim. How do you implement the requirements so each approver can work independently?

Create three parallel processes with approval assignments.
Route to a workbasket where all three roles have access.
Create business logic to route to the different approvers.
Create an approval step with cascading approval.

Answer(s): D

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QUESTION: 12

As part of the case design, after someone completes a purchase the application shouldrsend a confirmation email. How do you design the case life cycle to send the email?

As part of the stage configuration
As an alternate stage
As part of the case configuration
As a separate process step

Answer(s): A

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QUESTION: 12

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