QUESTION: 13

In a purchase request case type, you have the following requirement: Purchase requests should automatically go to a manager of an employee.
To meet this requirement, you design a case with a_______________.

step that routes to the manager
change stage step to allow the employee to route to the manager
stage to route requests to the manager
process that routes to the manager

Answer(s): A

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QUESTION: 14

Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned?

Replace the Wait step in the Item Return stage with a Change Stage step.
Add a decision in the Item Return process to change the stage when a return is not necessary.
Add a condition to skip the Item Return stage when a return is not necessary.
Add an Item Retention alternate stage and define a process for retention of item.

Answer(s): C

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QUESTION: 15

Which requirement can be implemented through circumstancing?

An application establishes a goal of four hours to adjust claims for platinum customers. For other customers, the application establishes a goal of one business day.
An application sets the default shipping option for orders that exceed USD100 to two-day delivery.
Otherwise, the default option is five-day delivery.
An application audits insurance claims that an insurance adjuster values at USD10000 or greater.

Otherwise, the claim is approved.
An application routes upgrade requests for US customers to one work queue, and requests for European customers to a different work queue.

Answer(s): D

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