QUESTION: 57

You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does the assignment urgency impact the deadline and passed intervals?

The user is notified that the maximum urgency value has been reached.
Urgency value remains at 100, but other service level processing continues.
Urgency value continues to increment as configured.
Service level processing is halted until the assignment is completed.

Answer(s): B

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You are adding a field to your case type in which users must enter the day, month and year they were hired before the user can submit the user form. The field type must enforce a date format. What two validation approaches would you use to meet the validation requirements ? (Choose two)

Add the word Required to the field label
Use the Required option
Use the read-only option
Define the field type as a date

Answer(s): B,D

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QUESTION: 59

You check out a rule to update it. While the rule is checked out, another developer decides to test a case type by creating and processing the case. What happens when the application attempts to use the rule you checked out ?

The application returns an error and stops processing the case, because the rule is unavailable for use
The application cannot run because the rule is unavailable
The application runs the checked-out version of the rule, because that is the most up-to-date version of u the rule
The application ignores the checked-out version and uses the previous version in the application ruleset

Answer(s): D

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QUESTION: 60

When completing a new rule for, the "Apply To" field represents what?

The other rules the new rule will apply to
The ruleset the rule applies to
The version of the rule
The rules context, or scope, for the purpose of inheritance

Answer(s): D

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QUESTION: 60