QUESTION: 21

Which of the following steps provide easy configuration and maintainability of a savable data page for an existing data type ? (Choose Three)

Set the data save options Save type to Database save
Set the data page definition edit mode to Savable
Set the data save options Class
Set the data page definition edit mode to Read-only
Set the data page definition structure to List

Answer(s): A,B,C

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A car rental company provides luxury cars in certain geographical locations. According to policy, the rental request for a luxury car must be processed by an agent who is trained to rent luxury cars.

Which routing approach do you use?

Route to a workgroup based on the location.
Route the request to a manager who assigns the agent.
Route requests to a skilled work group.
Route to a skilled member of a work group.

Answer(s): C

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QUESTION: 23

In an online shopping application, the primary case type PurchaseOrder has two child case types: Payment and Packaging. In processing PurchaseOrder case PO-11, Payment case Pay-37 and Packaging case Pac-56 are created. Which statement about the processing of PO-11, Pay-37 and Pac-56 is correct ?