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Free PEGAPCBA86V1 Exam Braindumps
Pega Certified Business Architect (PCBA) 86V1 Questions 41–45 (page: 10)

Updated On: 9-Feb-2026
Page 10 of 34
PDF with 162 Questions

An insurance company provides personal property insurance. Jewelry is categorized as a special type of personal property. Requests for jewelry coverage require that a user managing the request is trained to appraise jewelry. The requirement is to route assignments for jewelry appraisals to users who have this skill, Which one of the following routing approaches would you use?

  1. Route requests to a work group that uses skill rating parameters for work group members.
  2. Route requests to a decision table which routes the request to a work group in a location where there are users who have appraisal skills.
  3. Route requests to a reporting manager who assigns the request to an available user to ensure fast processing.
  4. Route directly to a user who is a member of work group that uses skill rating parameters.

Answer(s): A



A customer refund case type requires an auditor to receive an email if the refund is greater than twice the price of the item.

Which participant role do you select to configure this requirement?

  1. Customer
  2. Work queue
  3. Interested individual
  4. Owner

Answer(s): B



How do you adjust the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline?

  1. Apply an urgency value to the deadline interval.
  2. Adjust the default assignment urgency value.
  3. Apply an urgency value to the goal interval.
  4. Add an escalation action to the goal interval.

Answer(s): A



The primary purpose of a service level is to________

  1. help ensure timely completion of assignments
  2. generate service level reports
  3. track assignment status over time
  4. assign cases to the appropriate case worker

Answer(s): A



In a new prescription request, all NSAID medication requests must have a pharmacist with DRG Level 3 approvals. Any pharmacist who meets or exceeds Level 3 may approve. To meet this requirement you configure the case design to have________________________.
(Choose One)

  1. A send email utility step that
  2. A step that routes to the Pharmacist Level 3 skilled queue
  3. A custom utility step that uses a standard Pega router
  4. A step that routes to Pharmacist Level 3 worklist

Answer(s): B



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