QUESTION: 5

How do you guide users through an application form without requiring user training?

Send a notification to the assigned user.
Add an instruction to the assignment.
Add an optional action to the case to explain the task.
Add the corresponding step to an appropriate stage.

Answer(s): B

Explanation:

To guide users through an application form without requiring user training, you can add an instruction to the assignment that explains what users need to do in that step of the case life cycle. The instruction can provide helpful tips, examples, or links to more information. The other options are either incorrect or irrelevant for this requirement.

Reference:

https://docs- previous.pega.com/case-management/87/adding-instructions-assignments

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QUESTION: 6

Hospital staff members enter appointment details including relevant patient information, diagnoses, lab orders, and prescribed medication. This information is aggregated in the Patient visit summary view. The patient receives a copy of this view through email. Which two configurations, when applied in combination, achieve this behavior? (Choose Two)

Add a Create PDF automation that references the Patient visit summary view.
Add a Send Email step and enable the option to include attachments.
Enable email notifications on the case type.
Add a Send Email step and compose the message to reference the relevant properties.

Answer(s): A,B

Explanation:

To send a copy of the Patient visit summary view through email, you need to first create a PDF file of the view by using a Create PDF automation that references the view. Then, you need to add a Send Email step to the case life cycle and enable the option to include attachments. You can then select the PDF file as an attachment and send it to the patient's email address. The other options are either incorrect or irrelevant for this requirement.

Reference:

https://docs-previous.pega.com/automating- work/87/creating-pdf-files https://docs-previous.pega.com/case-management/87/sending-emails

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QUESTION: 7

An event center has a case type that allows customers to book a dining room for events. After customers provide basic information and indicate whether they want catering for the event, the following behavior occurs:
If customers do not ask for catering, they receive a rental rate quote for the dining room. If customers indicate that they want catering for the event, they must choose a menu before they can receive a quote.
Which two options do you use to configure the case type to achieve the requested behavior' (Choose Two)

Create a process for customers to indicate menu preferences. Add the process as a case-wide optional action.
Create parallel processes for providing menu preferences and for providing the customer with the rental rate quote.
Create a checkbox for customers to indicate whether they want catering for the event. Add a decision shape that evaluates whether the customer checks the box.
Configure the menu preferences and appointment date fields with a visibility condition if the customer selects the catering checkbox.

Answer(s): C,D

Explanation:

To display the Select hotel amenities section only if customers indicate that they want catering for the event, you need to create a checkbox for customers to select and add a decision shape that evaluates whether the checkbox is selected or not. If the checkbox is selected, the case life cycle proceeds to the Select hotel amenities section; otherwise, it skips that section and goes to the next step. You also need to configure the menu preferences and appointment date fields with a visibility condition that depends on the checkbox value, so that they are only displayed when customers want catering for the event. The other options are either incorrect or irrelevant for this requirement.

Reference:

https://docs-previous.pega.com/user-interface/87/controlling-visibility-ui-elements https://docs-previous.pega.com/case-management/87/adding-decision-shapes-case-life-cycles

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QUESTION: 8

The business process for an automobile insurance claim consists of the following phases:
- Submission: The customer contacts a customer service representative (CSR) to file the claim. - Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.
- Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.
- Verification: After each vehicle repair, the adjuster closes the claim. According to Pega best practices, which phase can you implement as a child case?

Repair
Verification
Submission
Review

Answer(s): A

Explanation:

The Repair phase can be implemented as a child case because it represents work that is performed by a third party and can be processed in parallel with other phases. A child case also allows for different reporting options and time frames for the repair work. The other phases are part of the main business process and should be implemented as steps or stages in the top-level case.

Reference:

https://academy.pega.com/topic/child-cases/v1

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