QUESTION: 9

Which configuration informs a user by email when an assignment is added to the user's worklist?

Configure a service level to send a notification to the assigned user.
Configure the case type to send assignment notifications to assigned users.
Add a Send Notification step to the process after the assignment to notify the assigned user.
Add a Send Email step to the process before the assignment to notify the assigned user.

Answer(s): B

Explanation:

To inform a user by email when an assignment is added to the user's worklist, you need to configure the case type to send assignment notifications to assigned users. This option enables email notifications for all assignments in the case type. The other options are either incorrect or irrelevant for this requirement.

Reference:

https://docs-previous.pega.com/case-management/87/sending- email-notifications

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QUESTION: 10

Sales managers must be able to approve sales quote proposals by email and from a mobile device.
How do you implement this requirement?

Add an Approve/Reject step and enable email and mobile approval.
Add an Approve/Reject step and a Send Email step.
Add an Approve/Reject step and enable email notifications on the case type.
Add an Approve/Reject step with mobile approval enabled and a Send Email step.

Answer(s): A

Explanation:

To enable sales managers to approve sales quote proposals by email and from a mobile device, you need to add an Approve/Reject step to the case life cycle and enable email and mobile approval. This option allows sales managers to approve or reject the proposal by replying to an email message or by using a mobile app. The other options are either incorrect or irrelevant for this requirement.

Reference:

https://docs-previous.pega.com/case-management/87/approving-rejecting-cases-email https://docs-previous.pega.com/case-management/87/approving-rejecting-cases-mobile-devices

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QUESTION: 11

DRAG DROP (Drag and Drop is not supported)
Select each Use Case on the left and drag it to the appropriate Routing configuration on the right.

See Explanation section for answer.

Answer(s): A

Explanation:

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QUESTION: 12

When an auto accident claim is resolved in the Resolve stage, email notifications must be sent automatically to the adjuster who inspected the car, to the insured party, and to the insurance agent who verified the claim.
How do you configure the resolve process to support this requirement?

Route an Approval step to the required participants.
Add a Send Email step and include all required participants.
Route the email to all the recipients in a Collect Information step.
Add a Send Email step as an optional action.

Answer(s): B

Explanation:

To send email notifications automatically to the adjuster, the insured party, and the insurance agent when an auto accident claim is resolved, you need to add a Send Email step to the resolve process and include all required participants as recipients. You can use fields, participants, or user references to identify the recipients. The other options are either incorrect or irrelevant for this requirement.

Reference:

https://academy.pega.com/topic/email-correspondence/v1 https://docs- previous.pega.com/case-management/87/sending-emails

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Free PEGAPCBA87V1 Exam Braindumps (page: 3)

QUESTION: 9

Explanation:

Reference:

QUESTION: 10

Explanation:

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QUESTION: 11

Explanation:

QUESTION: 12

Explanation:

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