QUESTION: 17

Which requirement do you satisfy by using a Wait step?

An Accident Claim case pauses until a user uploads an accident image.
An Accident Claim case pauses until 48 hours after the accident.
An Accident Claim case pauses until an email is sent to the user.
An Accident Claim case pauses until a manager approves the request.

Answer(s): B

Explanation:

This requirement can be satisfied by using a Wait step with a Timer wait type that pauses a case until a set date/time interval expires or until a reference date/time is reached. In this case, the Wait step can be configured to pause the Accident Claim case for 48 hours after the accident date/time property value. The other requirements do not involve pausing a case based on a timer or a case dependency, but rather on user actions or inputs.

Reference:

https://academy.pega.com/topic/case- workflow-dependency/v1

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QUESTION: 18

In a claims application, customers can file home insurance claims. Each claim contains a list of items of loss. Depending on the situation, some claims are investigated for potential fraud in parallel to the actual claim process.
Which two case types do you create to support this scenario? (Choose Two)

Items of loss
Claim
Customer
Fraud investigation

Answer(s): A,D

Explanation:

These two case types can support the scenario of filing home insurance claims with items of loss and potential fraud investigation. Items of loss can be implemented as a child case type that represents each item that is claimed by the customer. Fraud investigation can be implemented as a parallel process that runs in the background while the main claim process is ongoing. The other options are either incorrect or irrelevant for this scenario.

Reference:

https://academy.pega.com/topic/child- cases/v1 https://academy.pega.com/topic/parallel-processes/v1

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QUESTION: 19

How do you indicate the progress of a case towards resolution?

Configure a case notes field to capture progress information.
Update the case status on the appropriate steps.
Design intent-driven user interfaces.
Apply service levels to the assignment steps.

Answer(s): B

Explanation:

To indicate the progress of a case towards resolution, you need to update the case status on the appropriate steps. The case status reflects the current state of a case and helps users track its progress. You can use standard statuses such as New, Pending-Approval, or Resolved-Completed, or define custom statuses for your application.
The other options are either incorrect or irrelevant for this requirement.

Reference:

https://docs-previous.pega.com/case-management/87/updating-case- status

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QUESTION: 20

In an insurance claim application, you have the following requirement: All claims must be resolved within 30 days. To meet this requirement you configure a service level. Where should the service level be configured?

The case type
The process
The stage
The step

Answer(s): A

Explanation:

To meet the requirement that all claims must be resolved within 30 days, you need to configure a service level on the case type. A service level on the case type defines a goal and deadline for resolving a case. You can also define actions to take when a case reaches or exceeds its goal or deadline, such as sending an email notification or escalating the urgency. The other options are either incorrect or irrelevant for this requirement.

Reference:

https://docs-previous.pega.com/case- management/87/defining-service-levels-case-types

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Free PEGAPCBA87V1 Exam Braindumps (page: 5)

QUESTION: 17

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QUESTION: 18

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QUESTION: 19

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QUESTION: 20

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