QUESTION: 13

Apartment tenants submit maintenance requests that specify their name, address, request type, and description of the request. Tenants may submit multiple maintenance requests for different request types. The company wants to identify duplicate maintenance requests from the same address. Which two configurations, when used together on the Search duplicate cases step, achieve this goal? (Choose Two)

Configure the apartment address as a basic condition.
Configure the apartment address as a weighted condition.
Configure the tenant name as a basic condition.
Configure the request type as a weighted condition.

Answer(s): A,C

Explanation:

To identify duplicate maintenance requests from the same address, you need to configure the apartment address and the tenant name as basic conditions on the Search duplicate cases step. Basic conditions are fields that must match exactly for cases to be considered duplicates. The request type is not relevant for identifying duplicates, and weighted conditions are used for fields that may have similar but not exact values.

Reference:

https://docs-previous.pega.com/case- management/87/searching-duplicate-cases

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QUESTION: 14

DRAG DROP (Drag and Drop is not supported)
Select each Process Step Description on the left and drag it to the appropriate Process Step on the right.

See Explanation section for answer.

Answer(s): A

Explanation:

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QUESTION: 15

In a boat repair case type, clients can set their boat type as Powered, Sail, or Row. During the Inspection stage, the Inspect Boat process prompts technicians to inspect the common parts of all boats. However, if .boatType = 'Sail,' the technicians are additionally prompted to complete the Inspect Sailboat process.
How do you configure the case life cycle to achieve this behavior?

Configure the Inspect Boat process to start if the .boatTypc is not Powered'- Otherwise, the process is skipped.
Configure the Inspect Sailboat process to start if the .boatType = 'Sail'. Otherwise, the process is skipped.
Configure the Inspect Boat process to start if the .boatType = 'Sail'. Otherwise, the process is skipped.
Configure the Inspect Sailboat process to start if the .boatType is not 'Powered'. Otherwise, the process is skipped.

Answer(s): B

Explanation:

To display the Inspect Sailboat process only if .boatType = `Sail', you need to configure the process to start if the .boatType property equals `Sail'. Otherwise, the process is skipped and the case life cycle continues to the next step. This way, only sailboats are inspected for sail-specific parts, while other boat types are inspected for common parts only. The other options are either incorrect or irrelevant for this requirement.

Reference:

https://docs-previous.pega.com/case-management/87/adding- processes-case-life-cycles

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QUESTION: 16

Which scenario is a use case for the Wait step?

The customer needs to log in to their account before receiving a membership discount on an online purchase.
An agent need to send a confirmation email to an insured customer after they complete a form.
A payroll user cannot process a salary increase until the department manager approves the increase.
The customer cannot complete an application for a checking account until a bank representative reviews their credit report.

Answer(s): C

Explanation:

This scenario is a use case for the Wait step because it involves pausing a case until another case reaches a certain status. The salary increase case can be configured to wait for the approval case to reach a Resolved-Approved status before continuing to process the increase. The other scenarios do not involve pausing a case based on a timer or a case dependency, but rather on user actions or inputs.

Reference:

https://academy.pega.com/topic/case-workflow-dependency/v1

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Free PEGAPCBA87V1 Exam Braindumps (page: 4)

QUESTION: 13

Explanation:

Reference:

QUESTION: 14

Explanation:

QUESTION: 15

Explanation:

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QUESTION: 16

Explanation:

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