DRAG DROP (Drag and Drop is not supported)Select each Use Case on the left and drag it to the appropriate Routing configuration on the right.
Answer(s): A
When an auto accident claim is resolved in the Resolve stage, email notifications must be sent automatically to the adjuster who inspected the car, to the insured party, and to the insurance agent who verified the claim.How do you configure the resolve process to support this requirement?
Answer(s): B
To send email notifications automatically to the adjuster, the insured party, and the insurance agent when an auto accident claim is resolved, you need to add a Send Email step to the resolve process and include all required participants as recipients. You can use fields, participants, or user references to identify the recipients. The other options are either incorrect or irrelevant for this requirement.
https://academy.pega.com/topic/email-correspondence/v1 https://docs- previous.pega.com/case-management/87/sending-emails
Apartment tenants submit maintenance requests that specify their name, address, request type, and description of the request. Tenants may submit multiple maintenance requests for different request types. The company wants to identify duplicate maintenance requests from the same address. Which two configurations, when used together on the Search duplicate cases step, achieve this goal? (Choose Two)
Answer(s): A,C
To identify duplicate maintenance requests from the same address, you need to configure the apartment address and the tenant name as basic conditions on the Search duplicate cases step. Basic conditions are fields that must match exactly for cases to be considered duplicates. The request type is not relevant for identifying duplicates, and weighted conditions are used for fields that may have similar but not exact values.
https://docs-previous.pega.com/case- management/87/searching-duplicate-cases
DRAG DROP (Drag and Drop is not supported)Select each Process Step Description on the left and drag it to the appropriate Process Step on the right.
In a boat repair case type, clients can set their boat type as Powered, Sail, or Row. During the Inspection stage, the Inspect Boat process prompts technicians to inspect the common parts of all boats. However, if .boatType = 'Sail,' the technicians are additionally prompted to complete the Inspect Sailboat process.How do you configure the case life cycle to achieve this behavior?
To display the Inspect Sailboat process only if .boatType = `Sail', you need to configure the process to start if the .boatType property equals `Sail'. Otherwise, the process is skipped and the case life cycle continues to the next step. This way, only sailboats are inspected for sail-specific parts, while other boat types are inspected for common parts only. The other options are either incorrect or irrelevant for this requirement.
https://docs-previous.pega.com/case-management/87/adding- processes-case-life-cycles
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