Which scenario is a use case for the Wait step?
Answer(s): C
This scenario is a use case for the Wait step because it involves pausing a case until another case reaches a certain status. The salary increase case can be configured to wait for the approval case to reach a Resolved-Approved status before continuing to process the increase. The other scenarios do not involve pausing a case based on a timer or a case dependency, but rather on user actions or inputs.
https://academy.pega.com/topic/case-workflow-dependency/v1
Which requirement do you satisfy by using a Wait step?
Answer(s): B
This requirement can be satisfied by using a Wait step with a Timer wait type that pauses a case until a set date/time interval expires or until a reference date/time is reached. In this case, the Wait step can be configured to pause the Accident Claim case for 48 hours after the accident date/time property value. The other requirements do not involve pausing a case based on a timer or a case dependency, but rather on user actions or inputs.
https://academy.pega.com/topic/case- workflow-dependency/v1
In a claims application, customers can file home insurance claims. Each claim contains a list of items of loss. Depending on the situation, some claims are investigated for potential fraud in parallel to the actual claim process.Which two case types do you create to support this scenario? (Choose Two)
Answer(s): A,D
These two case types can support the scenario of filing home insurance claims with items of loss and potential fraud investigation. Items of loss can be implemented as a child case type that represents each item that is claimed by the customer. Fraud investigation can be implemented as a parallel process that runs in the background while the main claim process is ongoing. The other options are either incorrect or irrelevant for this scenario.
https://academy.pega.com/topic/child- cases/v1 https://academy.pega.com/topic/parallel-processes/v1
How do you indicate the progress of a case towards resolution?
To indicate the progress of a case towards resolution, you need to update the case status on the appropriate steps. The case status reflects the current state of a case and helps users track its progress. You can use standard statuses such as New, Pending-Approval, or Resolved-Completed, or define custom statuses for your application.The other options are either incorrect or irrelevant for this requirement.
https://docs-previous.pega.com/case-management/87/updating-case- status
In an insurance claim application, you have the following requirement: All claims must be resolved within 30 days. To meet this requirement you configure a service level. Where should the service level be configured?
Answer(s): A
To meet the requirement that all claims must be resolved within 30 days, you need to configure a service level on the case type. A service level on the case type defines a goal and deadline for resolving a case. You can also define actions to take when a case reaches or exceeds its goal or deadline, such as sending an email notification or escalating the urgency. The other options are either incorrect or irrelevant for this requirement.
https://docs-previous.pega.com/case- management/87/defining-service-levels-case-types
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