U+, a retail bank, does not want to offer a Gold card to customers who already have a Platinum card. Which engagement policy condition best suits this requirement?
Answer(s): B
Addressing Test Failures: When persona tests fail after adding new engagement policy conditions, the appropriate step is to analyze the test case failures, update the tests as necessary, and re-execute them until all tests pass. This ensures that the changes made are correctly reflected in the tests and the system functions as expected.Implementation: Review the failing tests to understand why they failed, adjust the conditions or the expected results, and run the tests again to validate the changes.
Pega's best practices for handling persona tests emphasize the importance of validating and updating tests to reflect any changes in engagement policies or other configurations.
U+, a retail bank, has recently implemented a project in which credit card offers are presented to qualified customers when they log in to the web self-service portal. They have unit-tests in place using persona tests. The bank has recently added new engagement policy conditions to present credit cards to qualified customers and re executed the tests. They see failures in the tests. What do they do next?
Answer(s): C
A bank wants to automatically pause actions that are shown too often for a specific time period.Which rules do you need to define?
To automatically pause actions that are shown too often for a specific time period, you need to define suppression rules in Pega Customer Decision Hub. Suppression rules allow you to put an action on hold after a specific number of outcomes, such as views or clicks, have been recorded over a defined period. This helps prevent overexposure and ensures a better customer experience by limiting how frequently the same action is shown to a customer.
Pega Customer Decision Hub User Guide, section on "Defining suppressions in contact policies".
A bank wants to add a contact policy that will suppress an action for 20 days if it was rejected twice in any channel in the last 30 days. How do you define the suppression rule for the contact policy?
Answer(s): A
To define a contact policy that suppresses an action for 20 days if it was rejected twice in any channel in the last 30 days, you need to specify the suppression rule as follows: "Suppress an action for 20 days if there are 2 rejects for any channel in the last 30 days." This rule ensures that the action is paused after it has been rejected a specified number of times across any channel within the given timeframe.
Pega Customer Decision Hub User Guide, section on "Creating contact policies".
A bank wants to sell more mortgages in the fourth quarter and is willing to offer mortgages even in situations where a credit card may have created more value. Which arbitration factor do you configure to implement this requirement?
To prioritize mortgages over credit cards for the fourth quarter, you should configure the business levers in Pega Customer Decision Hub. Business levers allow you to adjust the weight or priority of different actions based on business goals. By increasing the weight for mortgage offers, you can ensure that these offers are prioritized over credit card offers, even if a credit card may create more value.
Pega Customer Decision Hub User Guide, section on "Applying business levers in Next- Best-Action Designer".
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