QUESTION: 17

A telecom company is interested in improving customer engagement on social media. However, there are hundreds of relevant messages posted every day, and it is not practical for customer service representatives (CSRs) to review and respond to all messages. Instead, CSRs should focus on negative messages.

What do you need to analyze the incoming messages?

Predictive model
Adaptive model
Text categorization model
Text extraction model

Answer(s): D

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QUESTION: 18

When defining outcomes for an Adaptive Model you must define_________________.

only negative behavior values
positive, negative and neutral behavior values
one or more positive behavior values
behavior values to be ignored

Answer(s): A

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QUESTION: 19

A company wants to capture the sentiment of relevant Twitter messages to allow its customer service representatives to concentrate only on the negative messages.

Sentiment refers to the general attitude of the author towards a subject and can be____________.

Defensive
Absent
Offensive
Positive

Answer(s): D

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QUESTION: 20

What is the most accurate description of proactive retention?

Anticipates potential customer churn
Enables the business to reduce the number of credit risk customers
Enables business to respond to customers when they contact a call center
Simplifies the process of retaining customers

Answer(s): A

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Free PEGAPCDS86V1 Exam Braindumps (page: 6)

QUESTION: 17

QUESTION: 18

QUESTION: 19

QUESTION: 20

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