PEOPLECERT CMS7 Exam Questions
ITIL V3 Foundation (Page 35 )

Updated On: 31-Mar-2026
B. Service Level Management
C. Service Catalogue Management
D. Capacity Management

Answer(s): D
QUESTION: 68
Which of the following statements is CORRECT?

A. The KEDB and the CMS form part of the larger SKMS
B. The Configuration Management System (CMS) is part of the Known Error Data Base (KEDB)
C. The Service Knowledge Management System (SKMS) is part of the CMS
D. The CMS is part of the Configuration Management Data Base (CMDB)

Answer(s): A
QUESTION: 69
The group that authorizes changes that must be installed faster than the normal process is
called the?

A. CAB Emergency Committee (CAB/EC)
B. Emergency CAB (ECAB)
C. Urgent Change Board (UCB)
D. Urgent Change Authority (UCA)

Answer(s): B
QUESTION: 70
What is a RACI model used for?

A. Performance analysis
B. Recording Configuration Items
C. Defining roles and responsibilities
D. Monitoring services

Answer(s): C
QUESTION: 71
Which of the following statements about processes is INCORRECT?

A. The output from a process has to conform to operational norms derived from business
objectives
B. The objective of any IT process should be expressed in terms of business benefits and goals
C. A process may define policies, standards and guidelines
D. The definition of Process Control is "The activity of planning and regulating a process, with
the objective of achieving Best Practice"
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