QUESTION: 5

An organization has many team members who work independently and spend time on the work which interests them the most.
Which recommendation is MOST applicable to this situation?

Encourage informal teams across the organization
Incorporate the organization's vision into the team culture
Promote a culture of learning and development
Hold regular meetings focusing on problem solutions

Answer(s): B

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QUESTION: 6

Which concept focuses on understanding the different levels within systems and ensuring that multiple systems are aligned and unified when designing services?

Robotic process automation
Integration and data sharing
Customer orientation
ICI/CD

Answer(s): B

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QUESTION: 7

Which statement about collaboration is CORRECT?

Collaboration focuses on the organization's goals
Collaboration should be used instead of swarming or
Collaboration can be enforced by aligning metrics between teams
Collaboration is most useful for standardized work

Answer(s): A

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QUESTION: 8

When verifying that an incident has been resolved, which is an example of value as perceived by a user?

An incident resolved within the target SLA time, enabling efficient use of service desk resources
An accurate and complete incident record, enabling subsequent trend analysis of incidents
A swift restoration of a point of sale system, enabling customers to be served with minimal disruption
A better understanding of a complex networking scenario, enabling the creation of a new knowledge article

Answer(s): C

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QUESTION: 5

QUESTION: 6

QUESTION: 7

QUESTION: 8

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