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Free PMI-PBA Exam Braindumps (page: 19)

Page 19 of 51
PDF with 200 Questions

After implementation of the product, the customer reports defects. What is the best course of action to take?

  1. Escalate the issue to the project manager since the acceptance was given by the customer.
  2. Do nothing since the solution is now the responsibility of the operations manager.
  3. Compare reported defects with user acceptance test results.
  4. Involve the end users and plan a new round of acceptance tests to check the gaps.

Answer(s): C



A company has just finished the development work for a new software sales tracking application and is in the process of validating that the new application meets all of the acceptance criteria defined for the business requirements. During the validation process, a stakeholder discovers that the application does not provide the selection criteria needed to produce the sales volume reporting required by the company’s financial department. The business analyst for the project determines that the selection criteria needed was not specified in the system requirements or design specifications.

Which of the following tools and/or techniques might be used by the business analyst to determine how the selection criteria requirement was missed?

  1. Root cause analysis, fishbone diagram, and/or the Five Whys
  2. Scope modeling, Ishikawa diagram, and/or the Five Whys
  3. Root cause analysis, problem tracking, and/or benchmarking
  4. Cause and effect diagram, brainstorming, and/or the Five Whys

Answer(s): C



A major stakeholder of a project is surprised to learn that a particular requirement was not implemented during the latest launch. The business analyst tells the stakeholder that the requirement status was changed to “deferred”.

What could have prevented the stakeholder from being surprised about the status change?

  1. The status should have been reviewed prior to project launch.
  2. The status should have been communicated to all project stakeholders.
  3. The status should have been updated in the traceability matrix.
  4. The status should have been communicated to the requirement’s source.

Answer(s): A



Last year, a company registered a high number of complaints about its customer service. Which of the following tools or techniques can help to identify the high-priority changes needed to improve that service?

  1. A work breakdown structure analysis of the service
  2. A cause-and-effect diagram
  3. A Pareto analysis
  4. A flowchart of the service

Answer(s): D



Page 19 of 51



Post your Comments and Discuss PMI PMI-PBA exam with other Community members:

Sultan commented on September 23, 2023
Q- 91(During a requirements workshop, sponsors and managers from different departments express varying points of view and priorities about the product’s functions and requirements. The business analyst struggles with facilitating the group to reach an agreement. What should the business analyst have defined to avoid this? The correct answer is A NOT B. Because here we are taking about BA not PM.
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