QUESTION: 193

An organization is struggling to start an important project. The project manager has identified that the scope definition is the main item preventing the project from starting. Although most of the scope items are defined and agreed upon among the stakeholders, there are a few items that are hard to grasp and very complex to define at this stage.
What should the project manager do?

Propose that the well-defined scope items be delivered using a predictive approach and use an agile approach to deal with the complex items.
Maintain stakeholder momentum in working on the scope definition until a full detailed scope is achieved prior to starting the project.
Recommend splitting the project into two smaller projects in order to work exclusively in an agile environment without interference from a predictive approach.
Update the risk register and escalate the issue to the project management office (PMO), requesting more resources be added to help define the project scope.

Answer(s): A

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QUESTION: 194

A project is ending its fifth out of six iterations. During the iteration review, a customer adds a new regulatory feature that exceeds the capacity of the remaining iteration.
What should the project lead do?

Register an issue and escalate it to the project sponsor.
Invite the stakeholders to discuss a new prioritization.
Estimate the impact and consult with the product owner.
Increase the team capacity to finish the project on time.

Answer(s): C

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QUESTION: 195

A project manager at a large corporation has been assigned to oversee a customer experience project. Within the project, customer satisfaction is a big issue and there are many unresolved customer queries on a daily basis. The project manager has been informed that the customer service team is overwhelmed with these unresolved queries.
Which two actions should the project manager take to correct this problem? (Choose two.)

Contact the customers in batches and inform them that the issues are being worked on currently.
Confirm the issues truly exist by conducting a survey and other analyses that may detect the real issue.
Deploy solutions that will track, prioritize, and resolve queries as soon as possible.
Ask senior management to replace the customer service manager with a more qualified one.
Request that the customer service team prioritizes work on queries that are received this week.

Answer(s): B,C

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QUESTION: 196

During the execution phase of a project, a new department has been created in the company. The manager of this department has requested to be involved in the regular project communications and reporting cycles.
What should the project manager do?

Ask the project team members to include the manager in all of their communications regarding this project.
Inform the manager that only stakeholders identified in the communications management plan should be involved.
Perform a stakeholder analysis and update the communications management plan to reflect the new situation.
Suggest the manager contact the steering committee and project management office (PMO) to be included.

Answer(s): C

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