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In a time-critical construction project, a misunderstanding occurred between the supervisor and the technician. The misunderstanding turned into a major conflict and the technician has complained to the project manager that they cannot continue to work under the supervisor any longer. The supervisor cites the technician's poor performance as the reason for the conflict.
How should the project manager resolve the problem?

  1. Use a direct, collaborative approach with the technician and supervisor
  2. Provide a just-in-time training to the technician to improve their skill set
  3. Replace the technician with a high performing resource as time is critical
  4. Talk to the supervisor to tone down their approach and attitude

Answer(s): A



A project is comprised of team members who are not engaged and committed to project success.
What should the project manager do to address this situation?

  1. Contact the project sponsor to request approval to release the current team and hire replacement personnel
  2. Call each team member to gain their perspective on the problem, then bring the whole team together to discuss a solution
  3. Send each team member a direct email indicating that disciplinary action is likely if they do not change their attitude
  4. Accept the situation knowing there is schedule slack available to release on an incremental basis when necessary

Answer(s): B



A project manager has been assigned a project to build a new solar farm that will provide clean energy to a new housing complex. The government has decided to reduce the tax on renewable energy products starting 1 January. The supplier has reached out and stated that the order placed for solar panels to be delivered on
20 December might be delayed until early January. On the other hand, the project will face similar constraints due to the December holidays.
What should the project manager do about this risk?

  1. Review the supplier's contract to understand the terms of sale
  2. Insist that the supplier deliver the goods on the agreed date
  3. Update the risk register and take advantage of the opportunity
  4. Accept the risk and update the risk register

Answer(s): C



A project manager is assigned to manage a project for a previous client of the company. The project manager was warned that this client will likely try to add extra scope to the project without considering the impact of change on time, cost, quality, and risks.
Which action should the project manager take to help plan and manage the budget and resources?

  1. Refuse to allow the client to change the scope and examine the lessons learned register.
  2. Decompose the deliverables into work packages and review the project charter.
  3. Create tight scope statements and review the historical information.
  4. Include a scope change process and review the project charter.

Answer(s): D






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