Assume you are a new quality assurance manager. You have observed a high failure rate in production due to defects in the computer programs. If you follow good quality practices, the approach you would take to reduce the incidence of failure is to:
- Initiate code inspections to identify defects in code
- Increase the type and extent of testing to remove defects before production
- Classify and count the defects so that you can identify the defect of highest frequency and eliminate the root cause of the defect
- Encourage the programmers to try harder to make fewer defects
- Include individual defect rates in the performance appraisal system