CompTIA
Checkpoint
ISC
HP
Dell
EC-Council
EXIN
Fortinet
ITIL®
Juniper
PMI
Microsoft
VMware
Avaya
Google
Salesforce
Amazon
Palo Alto Networks
Certiport
ISC2
All Vendors
  2. Home
  3. Exams
  4. Salesforce
  5. ADM-261

Free ADM-261 Exam Braindumps (page: 12)

Page 12 of 90
PDF with 355 Questions

The Service Manager at universalContainers manages three teams. Each team provides support for the specific product. Agents have concerns about seeing search results for other products when searching the knowledge base. The service manager originally provided the teams with full access to the articles.

Which solution will ensure each team sees only the relevant article type for their product?

  1. Create an article action for each record type and assign them to each team based on their product specialization
  2. Create a permission set foreach record type and assign them to each team based on their product specialization
  3. Create a page layout for each article type and assign them to each team based on their product specialization
  4. Create a data category for each product and assign themto each team bases on their product specialization

Answer(s): D



Field engineers often need to access current inventory levels of products the customer has purchased while at customer sites.

Which solution should a Consultantrecommend to meet this requirement?

  1. Implement Field Service Lightning.
  2. Integrate with an enterprise resource planning system.
  3. Develop and publish a knowledge management system
  4. Configure Visual Flows on Salesforce mobile.

Answer(s): B



A contact center manager wants to measure improvements to operations after the implementation of a new workforce management system. A contact center manager wants to measure improvements to operations after the implementation of a new workforce management system. Which two metrics can be used to assess the success of the new workforce management system? (Choose 2)

  1. Number of calls offered
  2. Agent utilization
  3. Quality monitoring score
  4. Schedule adherence

Answer(s): B,D



A company is changing its case management system to Salesforce. All active accounts, contacts, and closed cases for the past 5 years must be migrated to Salesforce for go-live.

Which approach should be used for the data migration?

  1. Prepare, Plan, Test, Execute, Validate
  2. Plan, Prepare, Test, Execute, Validate
  3. Prepare, Plan, Validate, Execute, Test
  4. Plan, Prepare, Validate, Execute, Test

Answer(s): D






Post your Comments and Discuss Salesforce ADM-261 exam with other Community members:

ADM-261 Exam Discussions & Posts