A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.Which two steps should be completed to meet this request? (Choose 2)
Answer(s): B,C
Universal Containers requires that users have the ability to view specific cases, as determined by the product type field on the case. An email should be sent to the users when a case to which they have access is created or closed. What should a consultant recommend to meet these requirements? (Choose 2)
A consultant has been hired to integrate a client's phone system with the Salesforce Service Console. What are two key considerations for this integration? (Choose 2)
Answer(s): A,C
As part of a new Salesforce Knowledge implementation, Universal Containers would like to migrate articles from their current database.Which factor should a Consultant consider as part of the migration strategy?
Answer(s): D
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