QUESTION: 73 Topic: 1, Volume A

Queues can be made up of the following

Users
Public Groups
Roles
Profiles
External Chatter Users

Answer(s): A,B,C

QUESTION: 74 Topic: 1, Volume A

Assignment rules allow Leads and Cases to be automatically assigned to users and queues based on criteria defined by the system administrator.

True
False

Answer(s): A

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QUESTION: 75 Topic: 1, Volume A

The system administrator needs to ensure that all Leads coming from the website are assigned a website lead queue, that all Leads for a recent trade show are assigned to Matt Wilson and all other leads are assigned to Phil Smith. The system administrator will

Create 3 assignment rules
Create 1 assignment rule with multiple criteria entries
Create an assignment rule and 2 workflow rules
Use workflow rules to accomplish this

Answer(s): B

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QUESTION: 76 Topic: 1, Volume A

Auto response rules can be used to send an automated yet tailored response to customers based on the information they provide via the Web-to-lead form.

True
False

Answer(s): A

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Free Salesforce ADM201 Exam Braindumps (page: 20)

QUESTION: 73 Topic: 1, Volume A

QUESTION: 74 Topic: 1, Volume A

QUESTION: 75 Topic: 1, Volume A

QUESTION: 76 Topic: 1, Volume A

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