QUESTION: 17

Universal Containers categorizes its accounts with one of two status values - Prospect or Customer. The administrator wants to automatically change the value from Prospect to Customer when an opportunity is won.
Which two actions should the administrator take to accomplish this? Choose 2 answers.

Use Visualforce to update the Account Status field.
Create an account workflow rule that updates the Account Status field.
Create an opportunity workflow rule that updates the Account Status field.
Use an Apex trigger to update the Account Status field.

Answer(s): C,D

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QUESTION: 18

Northern Trail Outfitters has five delegated administrators and two system administrators. There have been a couple of cases reported that login settings for sales reps have changed.
Where would the administrator find what settings have been changed?

Login history
Debug log
Field history tracking
Setup audit trail

Answer(s): D

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QUESTION: 19

A sales manager would like a report of accounts with no closed/won opportunities in the last year.
How can this requirement be met?

Create a joined report using the Accounts report type and the Opportunities report types.
Create a tabular report using the Account report type and add a cross filter using Opportunities.
Create a customer report type for Accounts without Opportunities.
Create a summary report using the Accounts report type with a formula field for opportunity count.

Answer(s): A

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QUESTION: 20

Leads come to universal containers from various sources and need to be assigned to the correct sale team.
When a lead comes for the APAC region, it can be passed to an external partner if the sales director approves the transfer. The partner™s channel manager must be notified when the partner has been assigned the lead. At the minimum, which combination of automation tools will be needed to meet these requirements?

Assignment rules, auto-response rules, and workflow rules
Assignment rules and approval processes
Assignment rules, approval processes, and workflow rules
Assignment rules and workflow rules.

Answer(s): C

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QUESTION: 20

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