QUESTION: 29

What are the two most efficient ways for the Salesforce Admin to fulfill the following requirements?

Universal Containers plans to build a large-scale Community and expose Leads and Opportunities to their resellers. Universal Containers has the following requirements for their partner account:

· 120,00 partner accounts

· Minimize the number of partner account roles

· Partner account is made up of sales employees and sales managers

· Sales employees only have access to their data

· Sales managers have access to all sales employees data

Set up partner accounts with two roles.
Set up partner accounts with one role.
Use sharing rules to grant sales managers access to sales employees data.
Make the sales manager the Super User on the partner account.

Answer(s): A,D

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QUESTION: 30

Northern Trail Outfitters uses Knowledge Articles to address customer questions in their Napili Community. They need to know if these Articles are helpful to customers when they search for help in the Community. What is the most efficient way for a Salesforce Admin to get this information from customers?

Build a custom Community page that shows the Knowledge Article and have custom fields to capture customer comments.
Create a customer survey using custom Lightning components and add it to the home page.
Redirect customers to a survey form in an external website that captures their comments on the Knowledge Article
Enable the article voting property on the Article Content component in the article detail page in the Community Builder

Answer(s): B

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