Free ADX261 Exam Braindumps (page: 16)

Page 16 of 50

The support manager at universal containers has noticed an increase in average case age, which is negatively impacting customer satisfaction. To research the situation, the support manager wants to know the amount of time that cases have spent within each status during their lifecycle.

Which reporting solution should a consultant recommend?

  1. Create a report using the Case Lifecyle report type
  2. Create a report using the Case age report type
  3. Create a report using the Case snapshot report type
  4. Create a report using the Case historical trending report type

Answer(s): A



If a Case cannot be resolved after Tier 1 has performed their troubleshooting steps, the case must be escalated to Tier 2 support. Tier 2 has additional troubleshooting steps. How can a Consultant configure the Lightning Service Console to support this requirement?

  1. Enable Omni-Channel Case assignment
  2. Define separate Record Types for Tier 1 and Tier 2
  3. Implement Lightning Guided Engagement
  4. Configure a Visual Flow Troubleshooting Action

Answer(s): C



A Service Manager has just configured Chat at a company site. Now, the Agents cannot see the Chat footer component in the ....
Which configuration option should be verified?

  1. Verify that users have access to the Chat public group.
  2. Verify that users are assigned the Chat user profile
  3. Verify that users have access to the Chat buttons.
  4. Verify that users are assigned the Chat feature license.

Answer(s): D



Cloud Kicks has millions of customers. Only a small percentage of the customers have existing Contact records in Salesforce The customer's email address is used to populate details from another system and enrich the Contact record.
A service center uses multiple channels to support customers, including phone, Email-to-Case, and Web-to-Case. Support agents frequently fail to capture the necessary information, leading to an inconsistent customer experience.
What is the recommended method to consistently capture new caller details?

  1. Use a global quick action to capture details.
  2. Use an auto-launched flow to capture details.
  3. Use a new customer Path on Contact to capture details.
  4. Use Open CTI with Pop to flow to capture details.

Answer(s): B



Page 16 of 50



Post your Comments and Discuss Salesforce ADX261 exam with other Community members:

Nuru commented on September 13, 2024
The document is help full .thanks
Anonymous
upvote

Mavric commented on September 12, 2024
They seem to removed the automatic 50% discount. You can enter this discount code manually to get the 50% off. But you have to buy 2 or more exam dumps. The coupon code is: 50%OFF
UNITED STATES
upvote

Angebanda commented on September 12, 2024
Very good and heipful
Anonymous
upvote

Bobby commented on September 12, 2024
nice collection
Anonymous
upvote

Nanda K commented on September 12, 2024
Useful Resources
UNITED STATES
upvote

Chesare commented on September 12, 2024
Have any of you taken the exam recently and passed just by using this dump?
MEXICO
upvote

Shital sanap commented on September 12, 2024
c_tadm_22 is best
Anonymous
upvote

Llav commented on September 12, 2024
Good site for learning
Anonymous
upvote

Kouresh commented on September 12, 2024
I have been using this site for the past 6 months and so far I have passed 2 of my exams. But I had to buy the full version with their 50% discount offer.
Spain
upvote

Manoj commented on September 12, 2024
helpful but some of the answers are debatable. not sure what to accept for exam passing.
UNITED STATES
upvote

arijit singh commented on September 12, 2024
Love me thoda aur!
NETHERLANDS
upvote

Garima commented on September 12, 2024
will post after the exam done
INDIA
upvote

Joshwa commented on September 12, 2024
As I found this exam very challenging I purchased the full version and studied for about 2 weeks. After that sat for my test and passed it right away. Very happy customer and thank you for providing this service.
UNITED STATES
upvote

Petya Ivanova commented on September 12, 2024
Very good questions.
Anonymous
upvote

Sajetha commented on September 12, 2024
Preparing for the exam
Anonymous
upvote

Modix commented on September 12, 2024
Thrilled to tell you that Certsleader_com helped me to passed my Az-900 exam with good score.
UNITED STATES
upvote

Joe commented on September 12, 2024
Very good presentacion and helpful
SPAIN
upvote

Noor commented on September 12, 2024
I just bought the full version. Has anyone passed this exam here. Can you share you experience of the exam? I am very scared as I was told this exam is not easy at all.
Anonymous
upvote

Marcellus commented on September 11, 2024
Your answers are accurate compared to other sites
UNITED STATES
upvote

Sam commented on September 11, 2024
Is it compulsory for you to answer every question before taking the exam?
UNITED KINGDOM
upvote

samsam commented on September 11, 2024
i hope this will help me pass
Anonymous
upvote

Marc commented on September 11, 2024
Very useful after completing the course and preparing to sit for the exam
UNITED STATES
upvote

Sanjna P commented on September 11, 2024
Q29 : the correct answer is C, D and E. Here is the article : https://help.salesforce.com/s/articleView?id=sf.c360_a_edit_segment.htm&type=5
UNITED STATES
upvote

Yoyo commented on September 11, 2024
Is this legit
UNITED STATES
upvote

Anonymous commented on September 11, 2024
There are some answers to some questions which are not entirely correct.
Anonymous
upvote

vasavi commented on September 11, 2024
give me some more clarity
Anonymous
upvote

Rajeesha commented on September 11, 2024
Very helpful for certs
Anonymous
upvote

Debasis Samal commented on September 11, 2024
Good content and clear explanation. I appreciate this.
Canada
upvote

Rahul commented on September 11, 2024
Thanks for this question bank
UNITED STATES
upvote

anonymous commented on September 11, 2024
I found the questions very helpful. I saw most users are saying that this exam is very hard. So I am trying every option to prepare and pass.
UNITED STATES
upvote

jack commented on September 11, 2024
?? Just found this to be a great resource for AZ-400 prep! Perfect for gauging your readiness before the exam! ????
Anonymous
upvote

robux commented on September 11, 2024
soooo good, me gonne be a scientist
UNITED STATES
upvote

kkraj commented on September 11, 2024
start to preparing the exam
Anonymous
upvote

Gagan commented on September 10, 2024
I was told this exam is very hard. How many people has passed this exam and was this exam dumps helpful?
INDIA
upvote