Salesforce ADX261 Exam Prep
Service Cloud Administration in Lightning Experience (Page 18 )

• IaaS: You deploy and manage virtual machines, including the operating system and installed software. Azure manages the physical datacenter, hosts, and networking infrastructure.
• PaaS: Azure manages the infrastructure and operating system, while you deploy and manage your application code. Examples include Azure App Service and Azure Functions.

• Azure Resource Manager (ARM) templates
• Or, in newer Azure terminology, Bicep files

• Laws and regulations
• Litigation holds
• Industry or contractual obligations
• Tax, financial, health, or privacy requirements

• Business strategy and direction: May influence retention, but cannot override legal requirements.
• Storage capacity and longevity: Practical considerations, not the primary driver.
• Business ease and value analysis: May support decisions after compliance obligations are identified.

• 10 TB with maximum I/O performance: Use EC2 instance store. It provides very high-throughput, low-latency local storage suitable for temporary video-processing data. The application must tolerate data loss because instance store is ephemeral.
• 300 TB of highly durable media: Use Amazon S3, which is designed for highly durable object storage and can scale to this size.
• 900 TB of inactive archival media: Use S3 Glacier, which provides lower-cost storage for data that is rarely accessed.

• A: Amazon EBS offers high performance but is not the best fit for the question’s “maximum possible I/O” requirement compared with local instance store.
• B: Amazon EFS is durable and shared, but is generally more expensive and less suitable for very large archival storage.
• C: Uses EC2 instance store for performance, but incorrectly uses EFS for the 300-TB durable tier and S3 rather than Glacier for archival data.

• C: Develop the rule in the Rules Editor, define the events, match, and condition sections, then use the test rule feature. This directly validates the YARA-L rule without enabling it in production.
• A: UDM Search can help investigate data and refine filters, but it does not fully test YARA-L logic—especially complex event joins, match windows, and conditions.

• How quickly the vendor must respond to incidents or requests
• Availability or uptime requirements
• Resolution time targets
• Performance expectations and penalties for failing to meet them

• SOW (Statement of Work): Describes the work, deliverables, scope, and schedule.
• MOA (Memorandum of Agreement): Documents an agreement in which parties commit to specific responsibilities.
• MOU (Memorandum of Understanding): Records a general intention to cooperate; it may not be legally binding.

• The users currently have Office 365 Enterprise E3 licenses assigned directly.
• Assigning Microsoft 365 Enterprise E5 through a group does not automatically remove their directly assigned E3 licenses.
• From the Licenses blade, you can select the E3 product and remove it from all assigned users in one operation. This requires less effort than editing 2,500 users individually.

• Identity Governance manages access reviews, entitlement management, and related governance—not bulk license removal.
• Set-AzureAdUser does not remove product licenses.
• Set-WindowsProductKey applies Windows product keys and is unrelated to Microsoft 365 licensing.

• Disaster recovery backups
• Long-term backup retention
• Data archiving that still needs occasional access

• Multi-Regional Storage: Intended for frequently accessed data needing broad geographic availability; it costs more.
• Regional Storage: Suitable for frequently accessed data within one region.
• Nearline Storage: Intended for data accessed roughly once per month, such as monthly backups.
• Coldline Storage: Better fit for backups accessed only during a disaster or occasional recovery event.

Statement 1 — Correct

Statement 2 — Correct

• \Pipeline1
• \Folder1\Lakehouse1

• Pipeline1 remains at the workspace root in Workspace1, so it is deployed to the root of Workspace2.
• Lakehouse1 was moved into Folder1, so its full path is preserved as \Folder1\Lakehouse1.
• Fabric deployment pipelines preserve folder paths because an item’s full path is treated as part of its name.

• SQL injection
• Cross-site scripting (XSS)
• Malicious or malformed web requests
• Some application-layer abuse

• Layer 4 firewall: Filters based mainly on IP addresses, ports, and connections; it lacks detailed web-request inspection.
• NGFW: Provides broader network security, but a WAF is more specialized for protecting web applications.
• UTM: Combines multiple security functions, but it is not necessarily optimized for web-application protection.

• The type of change: standard, normal, or emergency
• The risk, impact, and complexity
• The change model being used

• A standard change may be pre-authorized through its change model.
• A normal change may require assessment and approval by an appropriate change authority.
• An emergency change may be authorized by an emergency change authority, often using an expedited process.

• Change authorities are not only needed for emergency changes.
• They are not assigned only when a change is deployed.
• They are not only required for normal changes.

• Install unauthorized or unsupported software
• Access features blocked by the manufacturer or operating system
• Customize system behavior beyond normal settings

• IRR assumes that interim cash flows can be reinvested at the project’s own IRR. This may be unrealistic, especially when the IRR is very high.
• MIRR assumes reinvestment at a specified rate, usually the company’s cost of capital or another realistic reinvestment rate.

• B: MIRR does not specifically favour projects with long payback periods.
• C: MIRR and IRR can rank competing projects differently.
• D: MIRR is not always higher than IRR; it may be higher or lower depending on the cash flows and reinvestment rate.

• Create and manage approved IT services as products
• Control which users can deploy those products
• Apply governance, permissions, and constraints
• Use and manage infrastructure-as-code templates, such as AWS CloudFormation templates

• AWS Resource Explorer: Helps find and browse AWS resources; it does not govern IaC deployments.
• AWS Organizations: Manages accounts, consolidated billing, and organization-wide policies.
• AWS Systems Manager: Provides operational management, such as patching, automation, and parameter storage, but it is not primarily used to catalog and govern IaC-based service deployments.

• Personally identifiable information (PII) detection

• Prompt Shields

• Self-harm content filtering addresses self-harm-related content.
• Violence content filtering addresses violent content.
• Neither protects customer PII or detects document-based prompt injection.

• state preserves the client’s original context, such as the specific idea URL the user requested.
• The portal sends that value in the OAuth authorization request.
• Salesforce returns it after authorization, allowing the portal to redirect the user to the original idea rather than the Ideas home page.

• 255.255.255.128 = /25: 128 total, 126 usable
• 255.255.255.192 = /26: 64 total, 62 usable
• 255.255.255.224 = /27: 32 total, 30 usable
• 255.255.255.240 = /28: 16 total, 14 usable

• One for the network address
• One for the broadcast address

• 8 total addresses
• 6 usable addresses
• Mask: 255.255.255.248

• Microservices: An application-design approach that divides an application into smaller services. It does not inherently reduce the number of operating systems.
• Virtualization: Creates virtual machines, but each VM generally requires its own complete operating system. This improves isolation but does not minimize OS instances as effectively.
• Infrastructure as code: Uses code to automate infrastructure deployment and configuration. It improves consistency but does not determine how many operating systems are used.

• Storage usage of files stored in Microsoft Teams: SharePoint site usage report

• Number of active users per team: Microsoft Teams usage report

1. SharePoint site usage report
2. Microsoft Teams usage report

• User preferences change, so the model must learn from recent data.
• Keeping the existing data helps preserve knowledge of older patterns and provides a broader training distribution.
• Training only on new data can cause catastrophic forgetting and may overfit if the new dataset is small.
• The new data should not automatically be used as the test set, because it is needed for training and the model must still be evaluated on separate, representative data.

• Understating expenses and liabilities
• Overstating profit
• Misleading users of the financial information
• Potentially breaching integrity, objectivity, and professional competence and due care

• Database data: Aggregates are used to retrieve structured data, commonly from entities and database sources.
• Screen scope: A Screen Aggregate belongs to the screen where it is defined and is not directly reusable as a screen-level aggregate elsewhere.
• Asynchronous and parallel execution: Multiple Screen Aggregates can run asynchronously and in parallel, helping the screen load data efficiently.

1. Yes — Microsoft Foundry provides a secure, governed environment for building and managing generative AI applications and agents. It brings together models, data, tools, evaluation, deployment, and monitoring.

1. Yes — Foundry is designed for enterprise workloads and supports scaling AI applications as usage grows. Scalability comes from the underlying Azure services and managed infrastructure.

1. Yes — Foundry can be used in solutions involving image recognition and computer vision. Applications can use vision-capable models and Azure AI vision capabilities for tasks such as image analysis, object detection, and OCR.

• desktopwidth:i:1280
• desktopheight:i:1024

• Connection information: Controls connection-related settings, not the desktop resolution.
• Scaling plan: Controls when session hosts start, stop, or scale based on demand.
• Session behaviour: Controls behavior such as disconnect or logoff handling.
• Display settings: Specifically controls RDP display properties, making it the appropriate choice.

• C — Before update
• D — Before insert

apex 
trigger AccountTrigger on Account (before insert, before update) { 
    for (Account acct : Trigger.new) { 
        acct.Description = 'Updated automatically'; 
    } 
}

• In after insert and after update, Trigger.new records are read-only.
• Use after triggers when you need the record’s final database Id or want to create/update related records.
• Attempting to change a field directly in an after trigger causes a read-only error.

• Driver node: Coordinates Spark jobs and runs in the compute environment.
• Worker node: Executes tasks and processes data.
• Databricks Filesystem (DBFS): Provides storage access for data used by compute resources.

• Honeypots: Deliberately vulnerable or attractive systems designed to lure attackers. Legitimate users should not access them, so activity on a honeypot is a strong indicator of compromise.
• DNS sinkholes: Redirect requests for known malicious domains to a controlled internal system instead of allowing the connection. This can identify infected hosts attempting to contact command-and-control infrastructure.

• Tokenization: Replaces sensitive data with non-sensitive tokens; it protects data but does not primarily detect attackers.
• CI/CD: Automates software development and deployment processes.
• Threat modeling: Identifies potential threats and weaknesses before or during system design.
• Data obfuscation: Makes data harder to understand, but it is not an attacker-detection method.

• Un AG puede tener réplicas en Windows y Linux desde SQL Server 2017; por tanto, una réplica Windows y otra Linux es posible.
• Sin embargo, las réplicas de un AG deben utilizar normalmente la misma versión principal de SQL Server. Una instancia SQL Server 2017 no puede tener directamente una réplica secundaria SQL Server 2019 como configuración normal y permanente.
• En tu escenario, SQL Server 2017 en Windows y SQL Server 2019 en Linux no se pueden añadir directamente como réplicas equivalentes de AG1. Primero habría que realizar un proceso de actualización/migración compatible, por ejemplo mediante una actualización gradual o una tecnología de migración como log shipping o distributed availability groups, según el diseño.

• Tipo de clúster y mecanismo de quorum.
• Failover normalmente manual en configuraciones multiplataforma.
• Edición y características compatibles.
• Configuración de endpoints y permisos.
• Limitaciones específicas de SQL Server en Linux.

• AWS AppSync is designed for serverless applications that need to retrieve and combine data from multiple sources.
• A pipeline resolver can invoke multiple functions or data-source resolvers, including resolvers connected to different DynamoDB tables.
• The application can receive the combined result through one GraphQL request, without requiring custom aggregation logic in the application.
• This is operationally efficient because AppSync manages the API layer and resolver execution.

• Athena Federated Query is intended primarily for analytics and ad hoc querying, not low-latency application data retrieval.
• Querying DynamoDB through Athena can consume DynamoDB read capacity and may affect table performance.
• It also introduces analytical-query overhead and is not the normal choice for a microservice web application.

• Suspended an operator who correctly refused to use unsafe equipment.
• Rewarded another operator for using the equipment despite the broken safety guard.

• A — Management is not particularly concerned with managing risks.

• B — Employees will perceive that management does not care about health and safety risks.

• C — This factory’s safety record is likely to be poor.

• Threat perspective: Focuses on possible attacks, but may seem technical or hypothetical.
• Compliance perspective: Can motivate action, but compliance alone does not demonstrate the broader business value of governance.
• Policy perspective: Policies are important, but they are a means of implementing governance, not its primary business justification.

• How quickly the vendor must respond to an incident or request
• Target resolution times
• Availability or uptime requirements
• Performance metrics and penalties for not meeting them

• SOW (Statement of Work): Describes the project’s scope, tasks, deliverables, and timeline.
• MOA (Memorandum of Agreement): Documents a formal agreement to cooperate or perform specific activities.
• MOU (Memorandum of Understanding): Records a mutual understanding or intent, often less binding than a contract.

• A is incorrect: Flow Debugger is for debugging Salesforce Flows, not Trust Layer masking.
• B is incomplete/misleading: Requesting audit data may be part of reviewing the results, but collection and storage must first be enabled.
• C is correct: It describes the initial validation step.

• Physical: Protects facilities or equipment, such as locks and security cameras.
• Technical: Uses technology, such as firewalls, encryption, or access controls.
• Operational: Covers day-to-day actions and processes, such as training, backups, or incident response.
• Managerial: Includes policies, standards, risk assessments, and procedures.

• Input validation: Prevents malicious or malformed input within an application; it does not authenticate a software package.
• Secure cookies: Protect web-session cookies; they do not protect downloadable software.
• Fuzzing: Tests software by supplying unexpected input to find vulnerabilities; it does not verify software integrity.

1. Clear principles and boundaries — Employees have freedom, but decisions must remain within clear organizational values, policies and limits.
2. High degree of freedom — Managers are trusted to make decisions rather than seeking continual approval from senior management.
3. Frontline customer responsibility — Customer-facing managers should be empowered to manage customer relationships and respond quickly to needs.
4. Transparent and ethical information — Information should be openly available and used honestly, supporting trust and informed decision-making.

• A — Capacity: The system must handle all current records and anticipated future records. A system that cannot cope with volume will quickly become ineffective.
• C — Accuracy: Academic records are critical, so the new system must be at least as accurate as the existing system and comparable systems. Poor accuracy could cause serious administrative and reputational problems.
• D — Integration: Linking with the university’s financial systems supports consistency and avoids duplicate data entry, especially for registration, deregistration and fee-related transactions.

• B — Parallel running: This is a useful implementation and risk-control technique, but it is not an essential feature of the system itself. It may also be expensive and time-consuming.
• E — Internet access for all information: This creates significant confidentiality and security risks. External access might be needed for selected services, but unrestricted access to all information is not essential and would be inappropriate for student records.

• Scheduling overlapping working hours for critical collaboration
• Assigning independent tasks that can proceed asynchronously
• Adding clear handoffs between offices
• Documenting decisions, questions, and required inputs
• Building appropriate time into the schedule for responses

• Tracking who accessed or changed customer information
• Detecting unauthorized activity
• Supporting accountability and investigations
• Providing evidence for compliance and incident response

• Single sign-on not enabled: SSO improves convenience and centralized authentication, but it is not essential for access control.
• Complex passwords not required: This weakens authentication, but other controls may reduce the risk.
• Security baseline not consistently applied: A concern, but it is less specific and less immediately damaging than having no activity records at all.

• SharePoint search: Finds documents based on search terms, but it does not reliably identify every 32-character account number for DLP enforcement.
• A hunting query in Microsoft 365 Defender: Used for security investigations, not for defining sensitive content in a DLP policy.
• Azure Information Protection: Uses classification and labeling; it does not automatically identify this specific account-number pattern unless configured with a matching sensitive information type.
• RegEx pattern matching: Best suited for structured identifiers with a known format, such as account numbers, employee IDs, or policy numbers.

• Existing measures
• Relationships
• Calculated columns
• Tables and fields
• Existing transformations in the model

• SharePoint folder: Reconnects to the source files. You would likely need to recreate the model and measures.
• Power BI dataflows: Primarily provide reusable data preparation and storage, but they do not automatically provide the existing semantic model and measures.
• Excel workbook: Connects directly to the source file and would also require rebuilding the model and measures.

• Atomicity: a write fully succeeds or does not appear.
• Consistency: table state remains valid.
• Isolation: concurrent operations do not corrupt one another.
• Durability: committed changes persist.

• Flexible schemas: common data lakes often support flexible or schema-on-read data.
• Open-source formats: common data lakes commonly use open formats such as Parquet.
• Scalable storage: cloud data lakes already provide scalable storage.

• Owner, Contributor, and Network Contributor provide sufficient management permissions.
• Reader can view Traffic Analytics data but cannot enable or configure it.

• Active remediation actions role in Microsoft Defender for Endpoint

• Security Reader role in Azure AD/Entra ID

• Security Administrator is broader than necessary because it grants extensive security-management permissions, violating least privilege.
• Compliance Data Administrator is intended for compliance data management, not Defender for Endpoint remediation approvals.

• contoso.onmicrosoft.com
• contoso1.onmicrosoft.com

• onmicrosoft.com domains: Maximum of five per tenant.
• Custom domains: Domains that your organization owns and verifies in Microsoft 365.

• T?o m?t Systems Manager Automation runbook d? ch?y l?nh kh?i d?ng l?i ?ng d?ng trên các EC2 instance.
• T?o m?t Amazon EventBridge rule ph?n ?ng khi CloudWatch alarm chuy?n sang tr?ng thái ALARM.
• Ð?t Automation runbook làm target c?a EventBridge rule.

1. Log c?a ?ng d?ng du?c ghi vào CloudWatch Logs.
2. CloudWatch alarm phát hi?n nhi?u l?i liên quan d?n vi?c restart.
3. Alarm chuy?n sang tr?ng thái ALARM.
4. EventBridge nh?n s? ki?n thay d?i tr?ng thái này.
5. EventBridge g?i Systems Manager Automation runbook.
6. Runbook restart ?ng d?ng trên các EC2 instance, không restart c? instance.

• A: SNS không tr?c ti?p g?i Systems Manager Automation runbook nhu m?t target native.
• B: Lambda có th? th?c hi?n vi?c restart, nhung ph?i t? x? lý vi?c xác d?nh instance và ch?y l?nh t? xa.
• C: Lambda ch? làm trung gian d? g?i runbook, không c?n thi?t vì EventBridge có th? g?i runbook tr?c ti?p.

• Additional running costs: $800
• Less depreciation: $300

• The $100 reduction in fixed production overhead absorbed is only an accounting reallocation. It does not represent an actual saving in total fixed overhead.