Universal Containers has been testing an updated Service Console in a sandbox and is ready to move it to Production.Which deployment solution should a consultant use?
Answer(s): A
Universal Container's customers like speaking to a live support agent on complex product issues. This causes a heavy amount of phone calls and customers complain about the hold time.What functionality should the consultant recommend implementing to resolve this issue?
Answer(s): C
Universal Containers runs a support operation with multiple call centers. The Support Manager wants to measure first-call resolution by call center location, agent, and calendar month. Which reporting solution should the Consultant recommend?
Answer(s): D
Universal Containers plans to migrate its existing knowledge base into Salesforce Lightning Knowledge. Which three statements should be considered? Choose 3 answers
Answer(s): A,C,D
Universal Containers has implemented KCS. Specific article types and categories require approval, both the Publish Articles action button and the Submit for Approval button are available on page layouts. Agents are forgetting to submit certain articles types for approval. What should a consultant recommend to automate the approval process?
Post your Comments and Discuss Salesforce ADX261 exam prep with other Community members:
Our website is free, but we have to fight against AI bots and content theft. We're sorry for the inconvenience caused by these security measures. You can access the rest of the ADX261 content, but please register or login to continue.