A MedTech customer is looking to track surgical case visits for reps to sell their products, leveraging Intelligent Sales.Which object should a consultant configure to track this visit type?
Answer(s): C
Bloomington Caregivers is implementing Health Cloud to reduce manual processes for its Contact Center agents. To help streamline caller authentication, the company plans to leverage out- of-the- box Health Cloud features.Which Health Cloud feature should a consultant recommend the company use in this scenario?
Answer(s): B
Out-of-the-box caller authentication in Health Cloud is primarily supported through IdentityVerification Flow Templates. These flow templates are designed to help organizations comply with HIPAA and other regulatory requirements by standardizing the caller verification process for contact center agents.Step-by-Step
Health Cloud provides Identity Verification Flow Templates that streamline the authentication of callers, reducing manual processes and ensuring regulatory compliance.Extract:"Use the Health Cloud Identity Verification Flow Templates to verify a caller's identity based on information you select, such as date of birth, phone number, or other criteria."(Source: Administer Health Cloud)These templates can be deployed as standard flows and easily customized for the organization's authentication requirements.Extract:"Leverage out-of-the-box Identity Verification Flow Templates to quickly set up and deploy identity verification processes in your contact center."(Source: Administer Health Cloud - Identity Verification)This approach is preferred over FlexCards, OmniScripts, or ad-hoc processes, as it provides a compliant and guided experience.
Bloomington Caregivers currently has the organization-wide default controlling patient access set to Private. A new respiratory therapist is being added to support a patient at Bloomington Caregivers, and the therapist needs access to the patient's data.How should an administrator grant access to the respiratory therapist using out-of-the-box Health Cloud features?
When organization-wide default access to patient data is set to Private, Care Team functionality in Health Cloud is the standard, out-of-the-box method to manage individual access to patient records.Step-by-Step
Health Cloud uses Care Teams to manage access to patient records.Extract:"Add care team members (users, contacts, or person accounts) to the patient's care team and assign appropriate access (Read or Read/Write) to patient records."(Source: Administer Health Cloud - Manage Care Teams)Administrators can specify the access level (Read or Read/Write) for each care team member, allowing for precise control as per role requirements.Extract:"Assign record access levels for care team members when adding them to a patient's care team. This is especially important when the OWD is set to Private."(Source: Administer Health Cloud - Care Team Access)This ensures compliance and proper segmentation of data, as required by healthcare regulations.
Bloomington Caregivers wants to show its end users highlighted information about its providers that work at specific facilities, in one place. This would include provider contact details and the provider's specialty at a given facility.Which Health Cloud feature should a consultant implement to fulfill this requirement?
Answer(s): D
Care managers at Bloomington Caregivers call patients after they are discharged from a hospital to ask a series of questions, which the care manager enters into Health Cloud. The patient is then automatically assigned a personalized care plan based on the answers they provided.Which two capabilities should a consultant leverage together to fulfill this requirement?Choose 2 answers
Answer(s): B,D
The scenario involves collecting structured information (series of questions) from patients and automatically assigning a personalized care plan based on their answers.Step-by-Step
Salesforce Surveys can be used to gather responses from patients post-discharge.Extract:"With Salesforce Surveys, care managers can send and record responses directly within Health Cloud, allowing structured data capture from patients."(Source: Administer Health Cloud - Surveys)Discovery Framework processes responses and triggers automated care plan assignments based on responses.Extract:"The Discovery Framework in Health Cloud enables dynamic question flows and recommendations, such as assigning care plans based on patient answers."(Source: Administer Health Cloud - Discovery Framework)Combining these, care managers can capture structured data (Surveys) and drive workflow automation and personalization (Discovery Framework).
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