Universal Containers (UC) is a global financial company that sells financial products and services including, bank accounts, loans, and insurance. UC uses Salesforce Service cloud to service its customers via calls and live chat. Support agents open bank accounts on the spot for customers who are inquiring about UC bank accounts.
UC’s Core banking system is the system of record for bank accounts, and all accounts opened in Salesforce have to be synced in real-time to the core banking system. Support agents need to inform the customers with the newly created bank account ID, which has to be generated from the core banking system.
Which integration pattern is recommended for this use case?
- Streaming API to generate PushTopic
- Request and Reply
- Salesforce platform event
- Outbound Message
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