Cisco®
CompTIA
Checkpoint
ISC
EC-Council
EXIN
Fortinet
ITIL®
Juniper
Microsoft
VMware
Avaya
SAP
Google
Salesforce
Amazon
Palo Alto Networks
ISC2
All Vendors
  2. Home
  3. Exams
  4. Salesforce
  5. Certified Agentforce Specialist

Free Salesforce Certified Agentforce Specialist Exam Questions (page: 21)

Page 12 of 61
PDF with 300 Questions

Which element in the Omni-Channel Flow should be used to connect the flow with the agent?

  1. Route Work Action
  2. Assignment
  3. Decision

Answer(s): A

Explanation:

UC is integrating an Agentforce agent with Omni-Channel Flow to route work. Let's identify the correct element.

Option A: Route Work Action

The "Route Work" action in Omni-Channel Flow assigns work items (e.g., cases, chats) to agents or queues based on routing rules.
When connecting to an Agentforce agent, this action links the flow to the agent's queue or presence, enabling interaction. This is the standard element for agent integration, making it the correct answer.

Option B: Assignment

There's no "Assignment" element in Flow Builder for Omni-Channel. Assignment rules exist separately, but within flows, routing is handled by "Route Work," making this incorrect.

Option C: Decision

The "Decision" element branches logic, not connects to agents. It's a control structure, not a routing mechanism, making it incorrect.

Why Option A is Correct:

"Route Work" is the designated Omni-Channel Flow action for connecting to agents, including Agentforce agents, per Salesforce documentation.


Reference:

Salesforce Agentforce Documentation: Omni-Channel Integration ­ Specifies "Route Work" for agents.

Trailhead: Omni-Channel Flow Basics ­ Details routing actions.

Salesforce Help: Set Up Omni-Channel Flows ­ Confirms "Route Work" usage.



What is true of Agentforce Testing Center?

  1. Running tests risks modifying CRM data in a production environment.
  2. Running tests does not consume Einstein Requests.
  3. Agentforce Testing Center can only be used in a production environment.

Answer(s): B

Explanation:

The Agentforce Testing Center is a tool in Agentforce Studio for validating agent performance. Let's evaluate the statements.

Option A: Running tests risks modifying CRM data in a production environment.

Agentforce Testing Center runs synthetic interactions in a controlled environment (e.g., sandbox or isolated test space) and doesn't modify live CRM data. It's designed for safe pre-deployment testing, making this incorrect.

Option B: Running tests does not consume Einstein Requests.

Einstein Requests are part of the usage quota for Einstein Generative AI features (e.g., prompt executions in production). Testing Center uses synthetic data to simulate interactions without invoking live AI calls that count against this quota. Salesforce documentation confirms tests don't consume requests, making this the correct answer.

Option C: Agentforce Testing Center can only be used in a production environment.

Testing Center is available in both sandbox and production orgs, but it's primarily used pre- deployment (e.g., in sandboxes) to validate agents safely. This restriction is false, making it incorrect.

Why Option B is Correct:

Not consuming Einstein Requests is a key feature of Testing Center, allowing extensive testing without impacting quotas, as per Salesforce documentation.


Reference:

Salesforce Agentforce Documentation: Testing Center > Overview ­ Confirms no request consumption.

Trailhead: Test Your Agentforce Agents ­ Notes quota-free testing.

Salesforce Help: Agentforce Testing ­ Details safe, isolated testing.



Universal Containers (UC) wants to enable its sales team to use AI to suggest recommended products from its catalog.
Which type of prompt template should UC use?

  1. Record summary prompt template
  2. Email generation prompt template
  3. Flex prompt template

Answer(s): C

Explanation:

UC needs an AI solution to suggest products from a catalog for its sales team. Let's assess the prompt template types in Prompt Builder.

Option A: Record summary prompt template

Record summary templates generate concise summaries of records (e.g., Case, Opportunity). They're not designed for product recommendations, which require dynamic logic beyond summarization, making this incorrect.

Option B: Email generation prompt template

Email generation templates craft emails (e.g., customer outreach).
While they could mention products, they're not optimized for standalone recommendations, making this incorrect.

Option C: Flex prompt template

Flex prompt templates are versatile, allowing custom inputs (e.g., catalog data from objects or Data Cloud) and instructions (e.g., "Suggest products based on customer preferences"). This flexibility suits UC's need to recommend products dynamically, making it the correct answer.

Why Option C is Correct:

Flex templates offer the customization needed to suggest products from a catalog, aligning with Salesforce's guidance for tailored AI outputs.


Reference:

Salesforce Agentforce Documentation: Prompt Builder > Flex Templates ­ Details dynamic use cases.

Trailhead: Build Prompt Templates in Agentforce ­ Covers Flex for custom scenarios.

Salesforce Help: Prompt Template Types ­ Confirms Flex versatility.



A data scientist needs to view and manage models in Einstein Studio, and also needs to create prompt templates in Prompt Builder.
Which permission sets should an Agentforce Specialist assign to the data scientist?

  1. Prompt Template Manager and Prompt Template User
  2. Data Cloud Admin and Prompt Template Manager
  3. Prompt Template User and Data Cloud Admin

Answer(s): B

Explanation:

The data scientist requires permissions for Einstein Studio (model management) and Prompt Builder (template creation).
Note: "Einstein Studio" may be a misnomer for Data Cloud's model management or a related tool, but we'll interpret based on context. Let's evaluate.

Option A: Prompt Template Manager and Prompt Template User

There's no distinct "Prompt Template Manager" or "Prompt Template User" permission set in Salesforce--Prompt Builder access is typically via "Einstein Generative AI User" or similar. This option lacks coverage for Einstein Studio/Data Cloud, making it incorrect.

Option B: Data Cloud Admin and Prompt Template Manager

The "Data Cloud Admin" permission set grants access to manage models in Data Cloud (assumed as Einstein Studio's context), including viewing and editing AI models. "Prompt Template Manager" isn't a real set, but Prompt Builder creation is covered by "Einstein Generative AI Admin" or similar admin-level access (assumed intent). This combination approximates the needs, making it the closest correct answer despite naming ambiguity.

Option C: Prompt Template User and Data Cloud Admin

"Prompt Template User" isn't a standard set, and user-level access (e.g., Einstein Generative AI User) typically allows execution, not creation. The data scientist needs to create templates, so this lacks sufficient Prompt Builder rights, making it incorrect.

Why Option B is Correct (with Caveat):

"Data Cloud Admin" covers model management in Data Cloud (likely intended as Einstein Studio), and "Prompt Template Manager" is interpreted as admin-level Prompt Builder access (e.g., Einstein Generative AI Admin). Despite naming inconsistencies, this fits the requirements per Salesforce permissions structure.


Reference:

Salesforce Data Cloud Documentation: Permissions ­ Details Data Cloud Admin for models.

Trailhead: Set Up Einstein Generative AI ­ Covers Prompt Builder admin access.

Salesforce Help: Agentforce Permission Sets ­ Aligns with admin-level needs.



Universal Containers wants to leverage the Record Snapshots grounding feature in a prompt template.
What preparations are required?

  1. Configure page layout of the master record type.
  2. Create a field set for all the fields to be grounded.
  3. Enable and configure dynamic form for the object.

Answer(s): A

Explanation:

Record Snapshots in Salesforce Prompt Builder leverage the data visible on the user's page layout for an object to ground the prompt. This means that the fields and related lists that are configured on the page layout directly influence the data included in the snapshot.



Viewing page 21 of 61
Viewing questions 101 - 105 out of 300 questions



Certified Agentforce Specialist Exam Discussions & Posts