QUESTION: 1

Different teams at Universal Containers (UC) are experiencing challenges using their existing tools. The Sales team can only access their application from the office, the Marketing team has to manually import leads coming from the website into their campaign tool, and the Support team lacks a communication history repository between email, social networks, and calls. The website was developed by the IT team, and the Legal team is responsible for the Consent Management Platform used to meet GDPR requirements.
UC wants to improve its relationship with customers, so a digital redesign program is starting with the goal of moving to Salesforce solutions.
Which three steps are necessary to set up a program roadmap? Choose 3 answers

Identify the high-level workload capacity and planning of the IT and Legal teams.
Prioritize the transformation of activities involving the least development.
Create project plans for each of the projects that will be on the roadmap.
Prioritize the transformation of activities related to customers' interactions.
Explain how the program contributes to the business's goals.

Answer(s): A,C,E

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QUESTION: 2

Universal Containers (UC) has a multi-cloud implementation in place covering Service Cloud and Experience Cloud. As part of UC's support process, service agents often need to search across an external ERP that hosts the order information of its customers. They would like to see their ERP data in Salesforce but IT is weary of duplicating data across systems.
Which integration mechanism should achieve this with standard capabilities?

Salesforce Connect
SOAP API
Change Data Capture
Bulk Rest API

Answer(s): A

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QUESTION: 3

Universal Containers (UC) has acquired four companies and is looking to manage revenue across all mergers' territories seamlessly. UC wants to drive major business decision and selling strategies based on an efficient, complete, real-time view of team forecasts across territories from Salesforce. A sales user can be part of multiple territories and is usually working on multiple opportunities at a time.
Which technical consideration should a Solution Architect make when designing collaborative forecasting?

Archiving a territory model does not impact forecasts, quotas, and adjustments for all territories in the model.
If the sales user has many territories assigned to them, it can impact the performance of the forecast.
Important details should be tracked at the opportunity line level.
Forecast category names can be customized by submitting a Salesforce Support case.

Answer(s): B

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QUESTION: 4

Towards the end of the discovery phase, the sales manager and subject matter experts raise a request to get hands-on experience with the solution as soon as possible. They want to ensure the requirements they provided are correctly built out in Salesforce. The project sponsor is unsure how that request may affect the schedule.
Which method should a Solution Architect consider in this scenario to validate the requirements during the build sprint without impacting the project timelines?

Ensure the project sponsor reviews and signs off on the Functional Specification Document as an acknowledgment that what was built aligns with the original requirements.
Run a User Acceptance Testing discovery session, based on the Functional Specification Document, to ensure the testing script meets the end users' needs.
Give every end user the Functional Specification Document as their training materials and test them on the contents.
Give the end users access to a sandbox environment and a testing script for each of the user stories. Ask UAT testers to perform their tasks and collect feedback from them in the testing script.

Answer(s): A

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