QUESTION: 25

A Solution Architect has gathered requirements from discovery with Northern Trail Hot Tubs below:
· Northern Trail Hot Tubs sells through a B2B2C model with Dealers. · Northern Trail Hot Tubs tracks Dealer Opportunities in Salesforce, but wishes to have more insight into the sales process from its Dealers.

· Dealers would like to be able to get custom Hot Tub pricing quickly from Northern Trail Hot Tubs without having to wait for configuration estimates to come back from Northern Trail Hot Tubs. · Northern Trail Hot Tubs supports its Dealers and Customers directly, and Dealers would like better insight into support that their Customers receive.
Which capabilities should a Solution Architect suggest to provide to Northern Trail Hot Tub Dealers?

Experience Cloud and Revenue Cloud for Dealers to get Quotes and view Cases
B2B Commerce for Dealers to get pricing and Service Cloud for Cases
Experience Cloud and Sales Cloud for Dealers to be able to create Opportunities and add Opportunity Products
Experience Cloud and Service Cloud for Dealers to be able to request pricing through Cases and track Customer Cases

Answer(s): C

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QUESTION: 26

Universal Containers (UC) has a global support model and would like to open up a text message channel to support maintenance supervisors in countries around the world. UC also wants to leverage messaging to market to its business partners, and be able to track open and click-through rates just like it does with email campaigns.
What should a Solution Architect recommend to UC?

Utilize Service Cloud and LiveMessage.
Utilize Service Cloud Email to Text Message.
Embed third-party messenger tools.
Utilize Marketing Cloud and MobileConnect.

Answer(s): D

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QUESTION: 27

AW Computing (AWC) has just completed a multi-cloud implementation for Salesforce and is facing major user adoption challenges. Users are complaining that the system is complicated and hard to navigate.

What can the Center of Excellence (CoE) for Salesforce do to help increase user adoption?

Place all training materials on the home page so users can find them easily.
Record hour-long pieces of training for each job role so users can review on their own time.
Break down training materials into quick reference guides for job-specific functions.
Ensure each team has a Salesforce champion that can provide one-on-one training.

Answer(s): A

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QUESTION: 28

Northern Trail Outfitters (NTO) has a requirement to implement an Experience Cloud solution to allow its partners to log and view cases they have submitted, as well as track their opportunities. As part of the solution, NTO wants to be able to create dashboards that its partners can view within the community.
Which Experience Cloud license should the Solution Architect recommend?

Sales Cloud license
Service Cloud license
Partner Community license
Customer Community Plus license

Answer(s): C

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Free Certified B2B Solution Architect Exam Braindumps (page: 7)

QUESTION: 25

QUESTION: 26

QUESTION: 27

QUESTION: 28