QUESTION: 69

The business analyst at Cloud Kicks is using a checklist to assess the quality of user stones for an upcoming Experience Cloud implementation.
Which characteristics make a user story successful?

Clean Direct, Concise, Cross Functional, Configurable
Actionable., Concise, Testable, Solution-oriented, Defined
Independent, Negotiable, Valuable, Estimable. Small, Testable

Answer(s): C

Explanation:

these are the characteristics that make a user story successful, according to the INVEST acronym. A user story should be independent of other user stories, negotiable in terms of scope and details, valuable to the user or customer, estimable in terms of effort and time, small enough to fit in a sprint or iteration, and testable with clear acceptance criteria.

Reference:

https://trailhead.salesforce.com/content/learn/modules/user-story-creation/learn-about-user- stories

Reveal Solution Next Question

QUESTION: 70

The business analyst is working with a stakeholder on a Salesforce project. The stakeholder needs an approval process on contract submissions. Sales managers want to see all contracts when the discount is greater than 20%. They will decline any contracts with a discount that is greater than 25%, but they want visibility into other highly discounted contracts.
Which acceptance criteria is the most effective for this scenario?

A sales manager wants to be notified when a contract has been submitted with a discount greater than 20% so the manager can approve or decline a discounted price.
Users in a sales manager role should have access to a button on contracts to click to approve or decline a contract with a discounted price of 2G% or more.
A sales manager wants to be able to approve contracts with a large discount and they need a validation rule related to contract discounts greater than 25%

Answer(s): A

Explanation:

This answer provides an example of effective acceptance criteria for the scenario of creating an approval process on contract submissions. Acceptance criteria are statements that define the conditions that a solution must meet to be accepted by the stakeholders or users. Acceptance criteria should be clear, concise, testable, and measurable. This answer meets these criteria by stating what a sales manager wants to do (be notified, approve or decline), when they want to do it (when a contract has been submitted with a discount greater than 20%), and how they can verify it (a discounted price).

Reference:

https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst- certification-prep/prepare-for-the-salesforce-business-analyst-certification-exam

Reveal Solution Next Question

QUESTION: 71

The business analyst at Universal Containers is helping the team transition from workflow rules to flows. The work has been built and it is time to kick off user acceptance testing (UAT).
What is the goal of UAT?

To ensure what was originally requested is being delivered
summarize the overall ask and determine what is in scope
To identify acceptance criteria with pass/fail indicators

Answer(s): A

Explanation:

The goal of user acceptance testing (UAT) is to ensure what was originally requested is being delivered by the development team. UAT is the final phase of testing before a solution is released to production. UAT involves users or stakeholders who validate that the solution meets their needs and expectations, based on the user stories and acceptance criteria. UAT helps to verify that the solution is fit for purpose and ready for launch.

Reference:

https://trailhead.salesforce.com/content/learn/modules/user-story-creation/user-acceptance- testing

Reveal Solution Next Question

QUESTION: 72

Northern Trail Outfitters is Updating Its customer portal built on Experience Cloud. The team has drafted a user story:
"As a customer, I want to be able to chat with a support agent and view my account, see my orders, and ask questions via the customer port.
What should a business analyst do to improve this user story?

Estimate how long it will take the technical team to complete the story.
Include specific information about potential Salesforce solutions.
Adjust the goal of the user story to be independent.

Answer(s): C

Explanation:

This answer suggests adjusting the goal of the user story to be independent as a way to improve this user story for updating its customer portal built on Experience Cloud. The goal of a user story is what the user or stakeholder wants to accomplish, why they want to accomplish it, and how they will measure success. The goal of a user story should be independent, meaning that it does not depend on or overlap with other user stories. This user story has a goal that is too broad and complex, as it includes multiple features or functionalities (chat with a support agent, view account, see orders, ask questions) in one user story. Adjusting the goal of the user story to be independent can help to break down this user story into smaller and simpler user stories that can be completed in one sprint.

Reference:

https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst- quick-look/use-user-stories-to-capture-requirements

Reveal Solution Next Question

Free Certified Business Analyst Exam Braindumps (page: 18)

QUESTION: 69

Explanation:

Reference:

QUESTION: 70

Explanation:

Reference:

QUESTION: 71

Explanation:

Reference:

QUESTION: 72

Explanation:

Reference: