QUESTION: 17

What is used to declaratively move metadata from one environment to another?

Data Loader
Change Sets
Import Wizard
Ant Migration

Answer(s): B

Explanation:

Change Sets are used to declaratively move metadata from one environment to another in Salesforce. Change Sets are outbound sets of changes that can be sent from one Salesforce org to another using deployment connections. Data Loader, Import Wizard, and Ant Migration are not used to declaratively move metadata in Salesforce.

Reference:

https://help.salesforce.com/s/articleView?id=sf.changesets.htm&type=5

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QUESTION: 18

What are the business analyst's responsibilities during the analyze phase of the Salesforce implementation lifecycle?

Complete testing, build training materials, and elicit requirements for the next iteration.
Create a data dictionary, write end user documentation, and review test scripts.
Gather business requirements; create process maps, and write user stories.

Answer(s): C

Explanation:

The business analyst's responsibilities during the analyze phase of the Salesforce implementation lifecycle are to gather business requirements, create process maps, and write user stories. These activities help the business analyst understand the current state, future state, and gaps of the business processes and translate them into clear and actionable requirements for the solution design and development teams. Completing testing, building training materials, and eliciting requirements for the next iteration are responsibilities during the validate phase of the Salesforce implementation lifecycle. Creating a data dictionary, writing end user documentation, and reviewing test scripts are responsibilities during the prepare phase of the Salesforce implementation lifecycle.

Reference:

https://trailhead.salesforce.com/content/learn/modules/business-analysis-for-salesforce- projects/understand-the-salesforce-implementation-lifecycle https://trailhead.salesforce.com/content/learn/modules/business-analysis-for-salesforce- projects/analyze-business-processes-and-requirements

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QUESTION: 19

Northern Trail Outfitters (NTO) has acquired a competitor. The agreement is to migrate the acquired company into NTG's Technological Platforms. One of its challenges is to offer a unified customer experience while strengthening the relationship with its customers. The business analyst (BA) has been asked to translate the business objectives and assemble an improved and standard customer experience.
Which strategy should the BA use to accomplish the goal?

Understand business objectives, define the intention and audience, conduct user experience research, analyze the research results, and design an improved new user experience.
Understand business objectives, define the intention and audience, lead a journey mapping workshop, find opportunities for improvement, and update the journey map.
Understand business objectives, determine company culture, evaluate processes and user experiences, interview stakeholders, and add improvements to the integration roadmap.

Answer(s): B

Explanation:

This answer describes the steps involved in creating a customer journey map, which is a tool to visualize and improve the customer experience. A customer journey map helps to identify pain points, gaps, and opportunities for improvement in the current state, and design a future state that aligns with the business objectives and customer needs.

Reference:

https://trailhead.salesforce.com/en/content/learn/modules/customer-journey-basics/create-a- customer-journey-map

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QUESTION: 20

A business analyst (BA) is compiling a list of subject matter experts to consult throughout the discovery for a new Service Cloud implementation.
What is the primary value of the BA speaking with customer service reps?

Validating current processes
Estimating the project cost
Building solution design consensus

Answer(s): A

Explanation:

The primary value of the business analyst (BA) speaking with customer service reps during the discovery for a new Service Cloud implementation is validating current processes. Customer service reps are the end users of Service Cloud and they can provide valuable insights into how they perform their tasks, what challenges they face, and what expectations they have from the new system. The BA can use this information to validate or update the current process maps and identify areas for improvement. Estimating the project cost is not a value of speaking with customer service reps, as this is usually done by project managers or sponsors based on resource allocation and budget constraints. Building solution design consensus is not a value of speaking with customer service reps, as this is usually done by solution architects or developers based on technical feasibility and best practices.

Reference:

https://trailhead.salesforce.com/content/learn/modules/business-analysis-for- salesforce-projects/understand-the-salesforce-implementation-lifecycle https://trailhead.salesforce.com/content/learn/modules/business-analysis-for-salesforce- projects/analyze-business-processes-and-requirements

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Free Certified Business Analyst Exam Braindumps (page: 5)

QUESTION: 17

Explanation:

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QUESTION: 18

Explanation:

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QUESTION: 19

Explanation:

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QUESTION: 20

Explanation:

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