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Free Certified Business Analyst Exam Braindumps (page: 6)

Page 6 of 69
PDF with 289 Questions

Cloud Kicks wants to assess the efficiency of its Sales Cloud solution to eliminate unnecessary steps and cut costs. A business analyst (BA) will give a presentation to executives to help them understand the current state and define the future state.
Which document should the BA use for the presentation?

  1. A business process model
  2. A persona journey map
  3. A collection of use cases

Answer(s): A

Explanation:

A business process model is a visual representation of how a business operates and how different activities are connected. It can help executives understand the current state and define the future state of a business process. A persona journey map is a tool to understand the needs, goals, and pain points of a specific user group. A collection of use cases is a set of scenarios that describe how users interact with a system or solution.


Reference:

https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification- prep/business-process-mapping https://trailhead.salesforce.com/content/learn/modules/salesforce- business-analyst-certification-prep/collaboration-with-stakeholders



Northern Trail Outfitters is starting a project to implement Service Cloud for the customer service department.
Which activity should be handled by a business analyst assigned to this project?

  1. Work with Salesforce to purchase the necessary licenses.
  2. Manage existing Salesforce applications and activities.
  3. Understand current business processes and document existing functionality.

Answer(s): C

Explanation:

A business analyst assigned to a Service Cloud project should understand the current business processes and document the existing functionality of the customer service department. This will help them identify the gaps, pain points, and opportunities for improvement. Working with Salesforce to purchase the necessary licenses is a task for the project manager or sponsor. Managing existing Salesforce applications and activities is a task for the administrator or developer.


Reference:

https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-

prep/customer-discovery https://trailhead.salesforce.com/content/learn/modules/salesforce- business-analyst-certification-prep/business-process-mapping



A business analyst has been tasked with leading prototype efforts for a Salesforce project.
What is a prototype?

  1. A model of a final proposed product
  2. A first pass, simple sketch of an idea
  3. A polished, proven solution

Answer(s): B



A new business analyst (BA) wants to follow the correct order of phases in the implementation lifecycle on a Salesforce project.
How should the BA approach the project?

  1. Analyze, build, operate, deliver
  2. Analyze, build, deliver, operate
  3. Analyze, operate, build, deliver

Answer(s): B

Explanation:

The correct order of phases in the implementation lifecycle on a Salesforce project is analyze, build, deliver, operate. In the analyze phase, the business analyst elicits requirements, maps business processes, and creates user stories. In the build phase, the development team configures and customizes Salesforce based on the user stories. In the deliver phase, the solution is tested, validated, and deployed to production. In the operate phase, the solution is monitored, maintained, and improved based on feedback and metrics.


Reference:

https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification- prep/get-started-with-salesforce-business-analyst-certification-prep



Page 6 of 69



Post your Comments and Discuss Salesforce Certified Business Analyst exam with other Community members:

Adnaurd commented on June 11, 2024
Good to go for Cert
VIET NAM
upvote

Sam commented on June 11, 2024
This study guide helps you pass but does not give you the in-dept knowledge which I was hoping for. I guess for that I need to reset to other reading materials and books.
Taiwan
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Arman commented on February 25, 2024
It is safe to say that this exam dumps is quite helpful. But for me to take full advantage I bought the PDF version which came with a free Test Engine Software. That was pretty useful and less boring to study. I got a passing mark.
Anonymous
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Anthony commented on February 20, 2024
Good practice
UNITED STATES
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Tanvi commented on September 27, 2023
good level of questions
Anonymous
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Noushin commented on November 28, 2023
i think the answer to question 42 is b not c
CANADA
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Shiji commented on October 15, 2023
helpful to check your understanding.
INDIA
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Shiji commented on October 15, 2023
good and useful.
INDIA
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Shiji commented on October 15, 2023
very good questions
INDIA
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Ritu commented on September 15, 2023
interesting
CANADA
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Noushin commented on November 28, 2023
I think the answer to question 42 is B not C
CANADA
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Pratik commented on November 20, 2023
Nice questions
UNITED STATES
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Shiji commented on October 15, 2023
very good questions
INDIA
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Shiji commented on October 15, 2023
good and useful.
INDIA
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ssk commented on October 15, 2023
Useful questions and answers.
INDIA
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Shiji commented on October 15, 2023
Learning new concepts.
INDIA
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Shiji commented on October 15, 2023
Helpful to check your understanding.
INDIA
upvote

Tanvi commented on September 27, 2023
Good level of questions
Anonymous
upvote

Ritu commented on September 15, 2023
Interesting
CANADA
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omar jagana commented on September 01, 2023
seems a good place to start having the feel of the exam
Anonymous
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Umesh Arya commented on May 22, 2023
Super.dumps
INDIA
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Ramulu commented on March 14, 2023
I was worried about passing, but this exam dump made it easy!
ITALY
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