QUESTION: 49

Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer.
What should an administrator do to capture information upfront on the Experience site?

Create a flow for customers to fill out before initiating Chat.
Enable Chat for only authenticated users and pass the user's information on hidden fields.
Deploy a unique chat per topic.
Create a pre-chat form to fill out before initiating Chat.

Answer(s): D

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QUESTION: 50

Universal Containers (UC) wants to build a product registration site to allow guest users to register a product. The functionality will involve a multi-step flow.
How should UC enable the guest user to run the flow?

Assign a single screen to multi-step flow and give the guest user access via page layout.
Save the flow with the "System Context Without Sharing--Access All Data" option.
Set the "Enable Lightning Flows for Guest User" toggle option to ON in Setup.
Convert multi-step flow into individual flows and give the guest user access to each flow /Experience-Cloud-Consultant.html separately.

Answer(s): A

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QUESTION: 51

Universal Containers (UC) is a conglomerate with various lines of business operating worldwide. UC helps finance crop research, provides insurance services to coffee growers, and manufactures specialized coffee machines and other products. UC also has a franchise unit to help grow its franchise business worldwide. UC is planning to build multiple portals and sites to support its various lines of business.
What two points should UC keep in mind when selecting a template for these sites and portals? Choose 2 answers

Industry-specific Lightning Bolt solutions are available today but not templates. Pencil & Paper
Insurance Agent Portal template becomes available once Financial Services Cloud is correctly set up in an org.
Industry-specific templates are available today but not Lightning Bolt solutions.
Industry-specific templates as well as Lightning Bolt solutions are available today.

Answer(s): B,D

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QUESTION: 52

The Salesforce Administrator at Universal Containers (UC) has set up topics. UC is going through a rebranding phase and wants to simplify topics but keep articles that have been assigned to the topics.
How should the Salesforce Administrator accomplish this?

Mark old topics as Inactive and assign articles to the new active topics.
Merge similar topics in Content Management.
Delete existing topics and assign articles to newly created topics.
Keep existing topics and reassign articles to newly created topics.

Answer(s): B

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Free Certified Experience Cloud Consultant Exam Braindumps (page: 13)

QUESTION: 49

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QUESTION: 52