QUESTION: 57

How can records owned by Customer Community users be shared with internal users?

Create a Sharing Set that includes a Customer Community profile and create a Share Group for the Sharing Set.
Create an owner-based sharing rule to share records owned by a Customer Community role with all internal users.
Create a Share Group for a Customer Community profile that is not associated with a Sharing Set.
Use the standard is Owned By External User checkbox on records to create a criteria-based sharing rule to share records owned by Customer Community users with all internal users.

Answer(s): C

Dreamscape Flowers recently launched three Experience Cloud sites for North America, Europe, and Asia Pacific regions. The Community managers have installed the Salesforce Communities Management package and are getting useful insights on adoption and engagement. During the Community managers' weekly meeting, the Community manager for Europe mentioned that the preconfigured Insights reports cannot be used for their Experience Cloud site.
What is the reason for this issue?

The Community manager for Europe does not have System Administrator privileges.
The preconfigured Insights reports need to be modified to meet GDPR requirements.
The Experience Cloud site for Europe is not using Chatter which is needed to use the preconfigured Insights reports.
The Experience Cloud site for Europe has more than a million users.

Answer(s): C

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QUESTION: 59

Dreamscape Flowers (DF) has a community for its flower growers. DF now wants to create communities for its franchisee network as well as direct B2C customers as part of a company-wide digital transformation. Other subsidiaries of DF are also undergoing digital transformation and are interested in setting up similar communities based on DF's approach.

In what two ways can Lightning Bolt help DF accomplish this? Choose 2 answers

Lightning Bolts can be distributed and reused.
Lightning Bolts can help reduce implementation time.
Lightning Bolts can help minimize licensing and provisioning cost.
Lightning Bolts can help organize, manage, and reuse digital content.

Answer(s): B,C

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QUESTION: 60

Northern Trail Qutfitters implemented a chatbot on its Experience site.
Which three KPIs could be used to help understand the chatbot's impact on customer service? Choose 3 answers

Number of lead records created
CSAT (Customer Satisfaction score)
Case deflection
Average Handle Time compared to Bot Session Time
Case Type by Issue

Answer(s): B,C,D

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QUESTION: 57

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QUESTION: 60