Universal Containers (UC) would like to create a site for its existing customers. The site will contain articles,manuals, and FAQs. The site will also contain access to UC's Contracts object specific to each customer and the ability for customers to update their billing information, requiring them to log in to the site to access any information.Which template should UC select when building its site?
Answer(s): B
The Customer Account Portal template is designed for creating a site for existing customers who need to access their account information, such as contracts, billing, and support. The template includes features such as login, registration, profile management, case management, and commerce integration. The template also supports Knowledge articles, manuals, and FAQs.
DreamHouse Realty (DR) recently created a site for potential buyers. DR has a rich knowledge base organized in data categories and now plans to make those Knowledge articles available to site users. Which two steps does DR need to take in order to ensure that new articles show up in the site on an ongoing basis without manual intervention?Choose 2 answers
Answer(s): B,C
To make Knowledge articles available to site users, you need to map topics to data categories and enable the "Share on Sites" setting. Topics are labels that you can assign to articles to make them easier to find and organize. Data categories are a way of classifying articles based on a predefined hierarchy. You can map topics to data categories, so that when you assign a topic to an article, it automatically inherits the data category visibility settings. The "Share on Sites" setting allows you to share articles with public users on your site.
Northern Trail Qutfitters has a network of resellers who are Partner Community users. One of the resellers has requested that their parent company get View access to cases created by their child companies.Which functionality will meet the requirement best?
Answer(s): C
An External Account Hierarchy is a feature that allows you to create a hierarchy of accounts for your partners and grant access to records based on the hierarchy level. You can use an External Account Hierarchy to grant View access to cases created by child companies to their parent company.
Universal Containers (UC) is building a digital experience for its customers that supports custom case management and commerce solutions. These custom solutions each require more than 10 unmanaged custom objects that would be utilized by customers. Which two license types have single SKUs that would support this requirement for UC customers? Choose 2 answers
Answer(s): B,D
Customer Community Plus and External Apps are two license types that have single SKUs that would support the requirement for UC customers. Customer Community Plus licenses allow users to access standard CRM objects, such as cases and accounts, and custom objects. They also support commerce solutions and custom case management. External Apps licenses allow users to access up to 10 custom objects per app and unlimited standard CRM objects. They also support commerce solutions and custom case management.
Universal Containers (UC) is planning to create a portal for its global partner network. Users will be assigned a Partner Community license and a role.Which two things should UC keep in mind when setting up partner roles? Choose 2 answers
When setting up partner roles, you need to keep in mind some considerations, such as:The default limit for the number of roles for portals is 50,000 per org. You can request an increase from Salesforce if you need more roles.Once created, roles cannot be deleted. You can only deactivate them or rename them.
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