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Free Certified OmniStudio Consultant Exam Braindumps (page: 13)

Page 12 of 37
PDF with 143 Questions

A company is designing a new console for contact center agents. The cards in the console need to display the following:
· "Open" cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border.
· "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border. · "Closed" cases with case description, resolution, case closed date fields with alink to duplicate cases.
All cases will be fetched using a single DataRaptor.
How should the consultant design the FlexCard solution to meet these requirements?

  1. Using card session variables and a single FlexCard with multiple flyouts
  2. Using card session variables and multiple FlexCards
  3. Using card filter and a single FlexCard with multiple flyouts
  4. Using card filter and multiple FlexCards

Answer(s): D

Explanation:

The consultant should design the FlexCard solution using card filter and multiple FlexCards to meet these requirements. A card filter is a property that determines which records are displayed in a FlexCard based on certain criteria. The consultant can use card filter to display only the cases with a specific status, such as Open, Awaiting Closure, or Closed. A FlexCard is a tool that can display data and actions in a card format. The consultant can create multiple FlexCards for each case status, and customize the fields and actions accordingly. The consultant can also use custom style to apply different borders for each case status



A business has an existing Contact FlexCard that currently displays 5 actions. The business needs to add 3 m actions to the existing FlexCard. All 8 actions are equally important and used with the same frequency. The business wants to display the name and icon for each action. However, when reviewing the existing design, V consultant notices that the FlexCard is overloaded with actions.
What FlexCard design solution should the consultant recommend?

  1. Add a menue element and include all the actions
  2. Create a new contact FlexCard for the new actions
  3. Add a flyout to the existing FlexCard
  4. Use a block element to add these new actions

Answer(s): A

Explanation:

The FlexCard design solution that the consultant should recommend is to add a menu element and include all the actions. A menu element can display a list of actions in a dropdown menu, with icons and labels for each action. The consultant can use a menu element to show all the 8 actions in the FlexCard, without overloading it with buttons or links. This will improve the user experience and the design of the FlexCard



Which OmniStudio tool is optimized for performance and minimizes configuration time?

  1. Integration Procedure
  2. DataRaptor Extract
  3. DataRaptor Turbo Extract
  4. Calculation Procedure

Answer(s): C

Explanation:

The OmniStudio tool that is optimized for performance and minimizes configuration time is DataRaptor Turbo Extract. A DataRaptor Turbo Extract is a tool that can retrieve data from one or more Salesforce objects using a graphical interface, without writing any SOQL queries. A DataRaptor Turbo Extract can also use filters, joins, and formulas to manipulate the data. A DataRaptor Turbo

Extract is faster and more efficient than a DataRaptor Extract, and can handle large amounts of data without hitting governor limits



A company has account Information that they want to display to agents in a summarized view. For each account they want to display icons that allow the user to launch guided processes for frequent tasks. The processes a reused in other parts of the business.
Which three OmniStudio tools are needed to meet these requirements? Choose 3 answers

  1. FlexCards
  2. Flyouts
  3. OmniStudio Actions
  4. Navigate Actions
  5. Omni Script

Answer(s): A,C,E

Explanation:

The three OmniStudio tools that are needed to meet these requirements are: FlexCards, OmniStudio Actions, and OmniScript. A FlexCard is a tool that can display data and actions in a card format. The consultant can use a FlexCard to display the account information and icons for each action. An OmniStudio Action is a button that can invoke an OmniScript or an Integration Procedure from a FlexCard. The consultant can use OmniStudio Actions to launch guided processes for frequent tasks, such as change of plan, new sale, or loyalty. An OmniScript is a tool that can design customer interactions using elements and actions. The consultant can use OmniScripts to create the guided processes for each task






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