Universal Containers has found duplicate contacts in Salesforce. The sales team administrator prevent duplicate records from being created.Which two ways should the administrator customize duplicate management? Choose 2 answers
Answer(s): B,C
Duplicate management is a feature that allows administrators to prevent or allow duplicate records for standard or custom objects. Duplicate management consists of two components: duplicate rules and matching rules.B) Configure custom duplicate rules.Duplicate rules are rules that determine what actions to take when users try to save duplicate records. Duplicate rules can block users from saving duplicates, alert users of duplicates and let them save anyway, or report on duplicates without affecting the save operation. Duplicate rules can also specify which fields to use for matching and which security settings to enforce. By configuring custom duplicate rules, the sales team administrator can prevent duplicate records from being created for contacts or other objects.
https://help.salesforce.com/s/articleView?id=sf.data_prevent_duplicates.htm&type=5C) Create custom matching rules.Matching rules are rules that determine how duplicate records are identified by comparing fields and applying fuzzy matching algorithms. Matching rules can be standard or custom. Standard matching rules are predefined by Salesforce and apply to common objects such as contacts, accounts, or leads. Custom matching rules are created by administrators and apply to any standard or custom object. By creating custom matching rules, the sales team administrator can define how duplicate records are detected for contacts or other objects.https://help.salesforce.com/s/articleView?id=sf.data_matching_rules.htm&type=5
Ursa Major Solar (UMS) wants to improve Its customers' ability to search for knowledge articles.UMS has already created categories for articles.Which two additional chances should be made to improve search capabilities? Choose 2 answers
Answer(s): B,D
Knowledge is a feature that allows administrators to create, manage, and share articles that provide information and solutions for common issues or questions. Knowledge articles can be searched by users using keywords or phrases.To improve its customers' ability to search for knowledge articles, UMS can use two options:B) Create synonyms for specific search terms.Synonyms are words or phrases that have the same or similar meanings, such as "TV" and "television" or "fix" and "repair". By creating synonyms for specific search terms, administrators can ensure that customers can find relevant articles even if they use different words or spellings than the ones used in the articles.
https://help.salesforce.com/s/articleView?id=sf.knowledge_search_synonyms.htm&type=5D) Promote specific search terms for specific articles. Promoted search terms are keywords or phrases that administrators can associate with specific articles to boost their relevance and ranking in search results. By promoting specific search terms for specific articles, administrators can ensure that customers can find the most helpful or popular articles for their queries.https://help.salesforce.com/s/articleView?id=sf.knowledge_search_promotion.htm&type=5
Northern Trail Outfitters has many users set up as system administrators to perform Salesforce Administration.Which two functions would a delegated administrator be able to perform in order to help the existing Salesforce Administrator?Choose 2 answers
Answer(s): A,B
Delegated administrators in Salesforce are designated users who are given limited administrative privileges to assist system administrators without having full access to all administrative functions. The two functions they can typically perform, which align with the permissions available to delegated admins, are:Set up users and password management:Delegated administrators can create and manage user accounts, which includes setting up new users, resetting passwords, and updating user details.This is particularly useful for helping with user management tasks without providing full system administrator access.Configure updates to sharing rules:Delegated administrators can manage sharing rules within their specific groups or roles, which helps control access to records based on criteria set within the organization. This level of access allows them to modify sharing rules to ensure appropriate data access without requiring full administrative control over all settings. The other options listed are not within the scope of delegated administrator capabilities:Manage custom objects and customize nearly every aspect: Delegated administrators do not have the ability to manage custom objects or perform extensive customization. These functions are reserved for system administrators with broader privileges. Make updates to permission set configurations: Delegated administrators cannot create or modify permission sets. This is also restricted to full administrators, as it involves controlling access at a granular level across the org.By utilizing delegated administrators for user and sharing rule management, organizations can maintain security and control while also sharing some administrative workload.
According to Salesforce documentation, delegated administrators have specific permissions, such as managing users and sharing rules, which support system administrators while limiting access to high-level customizations and configurations.
An administrator needs to Import a large amount of historical data (more than 100,000 records) from another system.how should the administrator import the data?
Answer(s): B
Data Loader is a tool that allows administrators to import or export large amounts of data (more than 50,000 records) from or to Salesforce using CSV files. Data Loader can be used for inserting, updating, deleting, upserting, exporting, or extracting data. Bulk API is an API that allows administrators to process large batches of records asynchronously in the background. Bulk API can handle millions of records with high performance and minimal system resources. By using Data Loader with Bulk API enabled, an administrator can import a large amount of historical data (more than 100,000 records) from another system efficiently and securely.
https://help.salesforce.com/s/articleView?id=sf.data_loader.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.loader_api.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.bulk_api_intro.htm&type=5
Cloud Kicks needs to automate several updates to lead records and update unrelated records. Select changes should happen every time a record is created or updated, Put other changes should only happen when the record is updated.Which two options should the administrator use to automate these updates? Choose 2 answers
Process Builder and Flow Builder are tools that allow administrators to automate business processes in Salesforce without writing code. Process Builder and Flow Builder can perform actions such as creating records, updating fields, sending emails, posting to Chatter, invoking Apex classes, calling flows, etc.To automate several updates to lead records and update unrelated records at Cloud Kicks, an administrator can use two options:B) Create a Process Builder that runs when a record is changedProcess Builder is a tool that allows administrators to create processes that consist of criteria nodes and action groups. Criteria nodes define the conditions that trigger the process and action groups define the actions that the process performs. Processes can run when a record is created or when a record is created or edited.By creating a Process Builder that runs when a record is changed, an administrator can automate updates to lead records based on certain criteria and perform actions such as updating fields, sending emails, posting to Chatter, invoking Apex classes, calling flows, etc.
https://help.salesforce.com/s/articleView?id=sf.process_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.process_considerations.htm&type=5 C) Create a flow that runs when a record is created or updated Flow Builder is a tool that allows administrators to create flows that consist of elements such as screens, assignments, decisions, loops, etc. Elements define the logic and user interface of the flow. Flows can run in different ways such as when a user clicks a button, when a record is updated by Process Builder, when an event occurs in the system (such as record creation), etc.
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