Salesforce CRT-101 Exam Prep
Certification Preparation for Administrator (Page 12 )

• Service Cloud focuses on customer service and support.
• Knowledge: Used for a knowledge base of articles to assist agents and customers.
• Entitlements: Define service levels/SLA for handling cases.

• Campaigns and Opportunities/Quotes are typically part of Sales Cloud (marketing and sales functionalities, respectively).

• Limiting the number of MAC addresses allowed on a switch port
• Restricting ports to specific known MAC addresses
• Taking an action—such as dropping frames or shutting down the port—when the limit is exceeded

• Load balancer: Distributes application traffic; it does not protect switch MAC tables.
• IPS: May detect some attack traffic, but is not the primary control for switch-port MAC limits.
• NGFW: Filters network traffic at the firewall, but does not directly control MAC addresses learned by a switch.

• Accept: Acknowledging the risk without taking additional action.
• Transfer: Moving the risk’s financial impact to a third party, such as an insurer.
• Mitigate: Reducing the likelihood or impact through controls, such as patching or employee training.
• Avoid: Eliminating the activity that creates the risk.

• No servers or database infrastructure to provision.
• Uses standard SQL.
• Supports formats such as JSON, CSV, Parquet, and ORC.
• You typically define the table structure with AWS Glue Data Catalog or Athena’s own schema definitions.
• Charges are generally based on the amount of data scanned, so partitioning and columnar formats can reduce cost.
• It does not copy the data into a separate database; it reads the files in S3 when you run a query.

• SAS (Serial Attached SCSI):

• SSD (solid-state drive):

• Deterrent control: The signs warning that people may be filmed can discourage unauthorized or malicious activity. They do not directly stop the action; they influence behavior.
• Detective control: CCTV records or monitors activity so security personnel can identify events or investigate them afterward.

• Preventive: Stops an incident from occurring, such as access control.
• Corrective: Restores systems after an incident.
• Directive: Instructs people to behave in a certain way, such as a security policy.
• Compensating: An alternative control used when the preferred control is not feasible.

• Accept: Acknowledging the risk and choosing not to take additional action.
• Transfer: Shifting the risk or financial consequences to another party, such as an insurer.
• Mitigate: Reducing the likelihood or impact through controls, such as patching or access restrictions.
• Avoid: Eliminating the activity that creates the risk.

• Operating profit is affected because transfer price determines internal sales revenue.
• Return on investment (ROI) is affected because ROI depends partly on operating profit.
• Sales revenue is affected because the division records revenue from transferring its output.
• Cost of components purchased is not affected by the transfer price. These are input costs paid to external suppliers and are based on the supplier’s price.

• A business-hours greeting
• An after-hours greeting
• A holiday greeting

• Weekday evenings/nights
• Saturdays and Sundays

1. Auto attendant 1

1. Auto attendant 2

• Virus signatures: Primarily associated with antivirus or antimalware tools.
• Security agent deployment: Usually handled by endpoint-management or endpoint-security platforms.
• Vulnerability scanning: Performed by vulnerability-assessment tools, although a SIEM may ingest their results.

• A static IP gives the surveillance system a predictable local address, so users can reliably reach it on the LAN.
• However, a static IP does not block internet-based login attempts. If the router exposes the device through port forwarding, attackers could still reach it.
• Port mapping normally exposes an internal service externally, so A is a poor choice as written.
• Subnetting alone also does not block traffic; it would require routing/firewall rules.

xml 
<apex:page> 
    <apex:stylesheet value="{!URLFOR($Resource.MyStyles, 'styles/main.css')}" /> 
</apex:page>

• <apex:includeScript> is for JavaScript.
• <apex:includeStyle> is not a valid Visualforce component.
• <apex:require> is not the Visualforce tag used to load CSS.

• Proxy server: Acts as an intermediary for requests, but does not necessarily provide an encrypted connection to the corporate network.
• NGFW: A firewall with advanced inspection and filtering capabilities; it may support VPNs but is not the remote-access solution itself.
• Security zone: A logical network grouping based on trust or security requirements, not a method for remote access.

• MFA adds an additional authentication factor, such as a phone notification or verification code.
• It helps prevent unauthorized sign-ins, even if a password is compromised.
• It does not encrypt, store, or protect credentials used by deployment processes.

• D — Value analysis: Correct. It examines an existing product to identify ways of reducing its cost while still providing the required functions, quality and reliability.
• E — Kaizen costing: Correct. It involves making continuous, small improvements and cost reductions while the product is already in production.

• Functional analysis: It is not limited to minimizing the cost of the originally defined functions. It examines what functions are required and how they can be provided at the lowest overall cost.
• Value engineering: Usually applies to the design and development of a new product, rather than being a fundamental redesign of existing organisational processes. That description is closer to business process re-engineering.
• Target costing: The target cost is generally established during the product development stage, before production begins. It is not continuously reset while the product is in production.

• Leaf switches provide access ports for servers, users, and other devices.
• Spine switches provide the backbone between leaf switches.
• Every leaf switch connects to every spine switch, creating a predictable, full-mesh fabric between the two layers.
• Leaf switches do not connect directly to other leaf switches, and spine switches do not connect directly to other spine switches.

• A: Adding both a spine and leaf is unnecessary for simply adding access ports.
• B: It focuses on uplink speed, not the scalable topology.
• D: A single spine connection creates a bottleneck and a single point of failure.

• Amazon S3 as the origin for static content
• Application Load Balancer (ALB) as the origin for dynamic content
• Amazon Route 53 configured to point the company’s domain name to CloudFront

• /static/* ? S3 origin; cache content at edge locations
• Dynamic paths such as /api/* ? ALB origin; forward requests to the EC2 application

1. It examines the source MAC address and learns it on the incoming port.
2. It examines the destination MAC address.
3. If the destination MAC is already in the MAC/CAM table, it forwards the frame only through the associated port.
4. If the destination MAC is unknown, it performs unknown-unicast flooding:

• Fine-tuning requires a properly formatted training dataset.
• For classification or instruction-style fine-tuning, examples are supplied in JSONL format.
• Each line represents one training example, typically containing the input prompt and the desired completion or label.
• The file must then be uploaded or made available to the Microsoft Foundry fine-tuning workflow.

• A: Prompt Flow is useful for prompt experimentation, but it is not required to start fine-tuning.
• B: You do not need to deploy the base model to an online endpoint before fine-tuning.
• C: Tracing supports observability and evaluation, but it does not prepare the fine-tuning job or dataset.

• Managerial: policies, standards, risk management, governance
• Operational: procedures carried out by people, such as training, incident response, and backups
• Technical: firewalls, encryption, access-control systems
• Physical: locks, guards, cameras

• Active-active routers: Provide redundant Internet connections/devices. Both can operate, so traffic can fail over or be load-balanced.
• Active-active firewalls: Avoid a single firewall becoming a failure point while maintaining security inspection.
• Load balancers: Distribute requests across multiple web servers. If one server fails, traffic can go to the other.
• Redundant power supplies: A server with separate power supplies should connect to independent power sources or circuits.
• UPS A and UPS B: Provide backup power and redundancy. Ideally, each power supply is connected to a different UPS.
• SONET ring: A ring topology provides alternate paths if a fiber link or segment fails.

• DB1 (500 TB): Azure Data Box Heavy

• Virtual machines: Azure Migrate

• C — Create a form extension and implement validation

• D — Use Chain of Command (CoC) with a form extension class

• Default route: 0.0.0.0/0; used only when no more specific route exists.
• Network route: A route covering the destination, such as 10.10.13.0/24.
• Host route: An exact 10.10.13.10/32 entry in the routing table.
• Floating static route: A backup static route with a higher administrative distance.

• Data source: Folder
• Transformation: Remove the Content column (or keep only the file-metadata columns)

Why

• File name
• Extension
• Date modified
• Folder path
• Content — the binary contents of the file

• Behavioral and anomaly detection
• Threat intelligence integration
• User and entity behavior analytics
• Automated response actions, often through SOAR integration

• Virus signatures: Associated primarily with antivirus or endpoint protection.
• Security agent deployment: Usually an endpoint-management or EDR function.
• Vulnerability scanning: Typically performed by vulnerability-management tools, though a SIEM may integrate their results.

• IaaS: You deploy and manage virtual machines, including the operating system and installed software. Azure manages the physical datacenter, hosts, and networking infrastructure.
• PaaS: Azure manages the infrastructure and operating system, while you deploy and manage your application code. Examples include Azure App Service and Azure Functions.

Correct reasoning

• Create storage5 as a General-purpose v2 (StorageV2) account.
• Configure Blob object replication from storage5 to an existing compatible storage account.
• The destination must support object replication—typically another StorageV2 or premium block blob account.
• Blob versioning must be enabled on both accounts.
• Blob change feed must be enabled on the source account.
• The accounts must meet Azure’s object-replication requirements, including being in supported regions and having compatible configuration.

• LastName: Required.
• FirstName: Optional.
• AccountId: Optional; a Contact may be associated with an Account later or remain private, depending on organization settings.
• Name: A compound display field made from first and last name; it isn’t entered as a separate field.

• Azure DevOps Analytics views are accessed through the Power BI Azure DevOps (Boards only) connector.
• This connector authenticates directly to Azure DevOps Services and lets you select an Analytics view.
• Analytics views allow filtering and shaping data in the cloud before Power BI loads it.
• Azure DevOps Server (Boards only) is for an on-premises Azure DevOps Server instance, not Azure DevOps cloud.
• A generic OData Feed connection can access OData endpoints, but it is not the purpose-built connector for Azure DevOps Analytics views.
• “OData queries” describes the underlying technology or query approach, not the most appropriate Azure DevOps connector choice here.

• Repetitive and time-consuming
• Based on measurable conditions, such as last check-in time
• Easy to automate with alerts, dashboards, or scheduled reports
• Important for ensuring scan coverage

• Assigning custom recommendations usually requires analyst judgment and context.
• Analyzing false positives can sometimes be assisted by automation, but validation often requires human review.
• Rendering an additional executive report increases reporting activity rather than reducing a core operational workload.

• Business risks
• Potential financial, operational, legal, or reputational impact
• How governance reduces risk to organizational objectives
• How much risk the organization is willing to accept

1. Install a Cassandra-compatible ODBC driver.
2. Configure a data source name (DSN), if required.
3. In Power BI Desktop, select Get Data > ODBC.
4. Choose the configured DSN and connect.

• Microsoft SQL Server database: Connects to SQL Server, not Cassandra.
• OLE DB: Requires a compatible OLE DB provider; this is not the standard choice for Cassandra in Power BI.
• OData: Requires Cassandra data to be exposed through an OData service, which is not the normal direct connection method.

• Asynchronous inference is designed for applications that submit individual inference requests, place them in a queue, and retrieve results later. It is useful when requests may take a long time or when traffic is intermittent.
• Batch transform is designed specifically to run inference over an entire large dataset stored in Amazon S3 and produce an output dataset.

• Large dataset/offline processing ? Batch transform
• Large or slow individual requests processed later ? Asynchronous inference

1. Wireless AP

1. Router

1. Firewall

1. Device placement

• An Adj-SID does not necessarily need manual configuration.
• It can often be dynamically allocated by the router, although manual configuration may also be possible.
• The adjacency information is advertised through the IGP, such as IS-IS or OSPF.

• It is identified by an Adj-SID.
• It represents a particular adjacency of a node.
• Its meaning is generally local to the advertising node; unlike a Node-SID, it is not a globally reusable instruction across the network.

1. Yes — One account can manage multiple subscriptions

1. No — You cannot merge two subscriptions into one

1. Yes — A resource belongs to only one subscription

• Orders contains order-level information, such as the order date.
• Order Line Items contains the products, quantities, and line amounts associated with each order.
• Merging them on the order key, such as OrderID, places the order date alongside each line item. This allows you to calculate total order value and analyze it over time.
• Product attributes can remain in the Products table and be related to the resulting line-item table through ProductID.

• Merging line items with products addresses product attributes but does not first provide the order-level date and value needed for time analysis.
• DAX calculated columns or lists add unnecessary model complexity.
• Calculating order counts is not the first requirement and does not combine the required order and line-item data.

• A: It allows for branching and merging...

• C: It allows multiple engineers to work against the same code and configuration files and manage differences and conflicts.

• B: Build automation and infrastructure provisioning are handled by CI/CD and automation tools, not by version control alone.
• D: User Stories and backlogs are managed by project-management tools.
• E: Version control stores and tracks code, but it does not itself ensure that developers write effective unit tests.

• 255.255.255.128 = /25: 128 total, 126 usable
• 255.255.255.192 = /26: 64 total, 62 usable
• 255.255.255.224 = /27: 32 total, 30 usable
• 255.255.255.240 = /28: 16 total, 14 usable

• One for the network address
• One for the broadcast address

• 8 total addresses
• 6 usable addresses
• Mask: 255.255.255.248

• Who owns security risks and decisions
• Who is responsible for implementing controls
• Who reports security performance to management
• How security responsibilities align with business objectives

• B — Compliance with audit requirements: Governance may support compliance, but audit compliance is not its main objective.
• C — Monitoring security incidents: This is an operational security activity, not the central purpose of governance.
• D — Creation of tactical solutions: Governance establishes direction and oversight; tactical solutions belong to management and operational teams.

• A. Remove rows where Sales[Status] is Canceled

• E. Remove Sales[Canceled Date]

• B: Removing Sales_Date would remove information users need—the date portion.
• C: Changing Delivery_Time to Integer could alter its meaning or precision and is not necessarily safe.
• D: Splitting the date/time column creates additional columns rather than simply removing unnecessary data.

• Highly polished, organization-wide presentations
• Advanced dashboard design and customization
• Broader business-user distribution and interaction
• Specialized BI governance and modeling features

• Existing measures
• Relationships
• Calculated columns
• Tables and fields
• Existing transformations in the model

• SharePoint folder: Reconnects to the source files. You would likely need to recreate the model and measures.
• Power BI dataflows: Primarily provide reusable data preparation and storage, but they do not automatically provide the existing semantic model and measures.
• Excel workbook: Connects directly to the source file and would also require rebuilding the model and measures.

• A is valid:

apex 
  for (Account theAccount : AccountList) { 
      // process theAccount 
  }

• D is conceptually valid, using an index:

apex 
  for (Integer i = 0; i < AccountList.size(); i++) { 
      Account theAccount = AccountList[i]; 
  }

• B is invalid because for(AccountList) is not valid loop syntax.
• C is invalid because each item is an Account, not a List.

• state preserves the client’s original context, such as the specific idea URL the user requested.
• The portal sends that value in the OAuth authorization request.
• Salesforce returns it after authorization, allowing the portal to redirect the user to the original idea rather than the Ideas home page.

• Packet loss
• Latency
• Jitter
• Call quality by user, device, network, location, or building

• Teams Usage Report: Shows adoption and usage statistics, not detailed call-quality metrics.
• Teams Device Usage Report: Reports which devices are being used and how, but does not provide detailed packet-loss analysis.
• Microsoft Network Testing Companion: Helps assess network readiness before deployment, but it is not the primary tool for analyzing packet loss from actual Teams calls.

• A — Tables
• B — Named file formats
• C — Schemas
• E — Databases

Why these are correct

• Tables: Can be cloned using CREATE TABLE ... CLONE. The clone initially uses zero-copy cloning, so storage is shared until changes are made.
• Named file formats: Can be cloned as database objects, preserving the file-format definition.
• Schemas: A schema and its eligible objects can be cloned.
• Databases: A database and its eligible schemas and objects can be cloned.

Why the others are incorrect

• Shares: A share is an account-level data-sharing object, not a normal cloneable database object.
• Users: Users are security principals and cannot be cloned with CLONE.

• 25 – Traditional SMTP server-to-server mail transfer; often blocked for client submission and not inherently secure.
• 110 – POP3 for receiving email; unencrypted by default.
• 143 – IMAP for accessing email; unencrypted by default.
• 587 – Authenticated email submission and commonly secured with TLS.

• Deficiency found before patient use: usually does not require an adverse-event report because no patient exposure occurred.
• Event caused solely by the patient’s condition: may not be reportable if the device did not contribute.
• Malfunction protection operated correctly: generally exempt when the device’s safety mechanism worked as intended and prevented harm.