Salesforce CRT-101 Exam Prep
Certification Preparation for Administrator (Page 17 )

• Service Cloud focuses on customer service and support.
• Knowledge: Used for a knowledge base of articles to assist agents and customers.
• Entitlements: Define service levels/SLA for handling cases.

• Campaigns and Opportunities/Quotes are typically part of Sales Cloud (marketing and sales functionalities, respectively).

• A — Technical review by business owner: A business owner may approve the business impact, but a technical review is normally performed by technical personnel.
• C — Cost-benefit analysis after implementation: Cost-benefit analysis should occur before implementation to support the approval decision.
• D — Business continuity testing: This can be appropriate for major changes, but it is primarily part of business continuity and disaster recovery planning—not a universal change-management activity.

• SAML (Security Assertion Markup Language): Commonly used for enterprise SSO between an identity provider and cloud applications. It sends signed authentication assertions to the service provider.
• RADIUS: Primarily used for centralized authentication to network devices, VPNs, and wireless networks.
• EAP: An authentication framework commonly used with network access technologies; it is not typically the SSO protocol for SaaS applications.
• OpenID: Related to identity authentication, but traditional enterprise SSO questions involving cloud applications generally expect SAML. OpenID Connect is a newer authentication layer built on OAuth 2.0.

• Data source: Folder
• Transformation: Remove the Content column (or keep only the file-metadata columns)

Why

• File name
• Extension
• Date modified
• Folder path
• Content — the binary contents of the file

• Asynchronous inference is designed for applications that submit individual inference requests, place them in a queue, and retrieve results later. It is useful when requests may take a long time or when traffic is intermittent.
• Batch transform is designed specifically to run inference over an entire large dataset stored in Amazon S3 and produce an output dataset.

• Large dataset/offline processing ? Batch transform
• Large or slow individual requests processed later ? Asynchronous inference

• A static IP gives the surveillance system a predictable local address, so users can reliably reach it on the LAN.
• However, a static IP does not block internet-based login attempts. If the router exposes the device through port forwarding, attackers could still reach it.
• Port mapping normally exposes an internal service externally, so A is a poor choice as written.
• Subnetting alone also does not block traffic; it would require routing/firewall rules.

• A: Concerns task scheduling and avoiding missed runs, not directly sizing the warehouse.
• B: The amount of data in a stream alone does not reliably determine compute needs; the SQL processing is what matters.
• D: A multi-cluster warehouse addresses concurrency, not the compute size needed for one task execution.

• Initial Intrusion: The compromised VPN account and stolen phishing credentials describe how the attacker first gained access, but that happened months earlier.
• Persistence: The scheduled tasks and recurring C2 connections show how the attacker maintained and automated continued access.
• Search and Exfiltration: This would involve locating and transferring data. The scenario does not primarily describe data discovery or theft.
• Cleanup: Cleanup involves removing evidence or covering tracks. Obfuscated scripts may make detection harder, but the main behavior here is maintaining access.

• Help the team identify the root causes of delays.
• Empower the team to improve its workflow and practices.
• Facilitate removal of impediments.
• Avoid directing the team toward a solution without its involvement.
• Protect quality and sustainable delivery rather than simply accelerating everything.

• A: An impediment log may help, but merely recording problems does not empower the team to solve them.
• B: Directing the team to solutions conflicts with self-management.
• C: Adding impediments to the product backlog may incorrectly treat internal obstacles as product features and delays their resolution.

• Process Builder: Automates actions based on record changes; it does not create interactive user forms.
• Approval Process: Routes records for approval and captures approval decisions.
• Outbound Message: Sends information to an external system; it does not provide a user interface.

apex 
Set<Id> accountIds = new Set<Id>{ accountId1, accountId2 }; 


List<Account> accounts = [ 
    SELECT Id, Name 
    FROM Account 
    WHERE Id IN :accountIds 
];

• A: LIMIT accepts a number, not a collection of IDs.
• B: Set.containsAll() checks set contents in Apex; it does not filter SOQL results.
• C: Database.query() accepts a dynamic SOQL string, not a Set<Id> directly.

• Atomicity: a write fully succeeds or does not appear.
• Consistency: table state remains valid.
• Isolation: concurrent operations do not corrupt one another.
• Durability: committed changes persist.

• Flexible schemas: common data lakes often support flexible or schema-on-read data.
• Open-source formats: common data lakes commonly use open formats such as Parquet.
• Scalable storage: cloud data lakes already provide scalable storage.

• New investment: $536,500
• Resulting NPV: $0

• Lead investigator: Coordinates the investigation and directs the response.
• Information security representative: Provides security expertise and helps assess the incident.
• Technical representative: Preserves system evidence, takes forensic backups, and supports technical analysis.
• Legal representative: Advises on legal, regulatory, privacy, and evidence-handling requirements.

• Periodic vulnerability assessments: Identify technical weaknesses but do not establish governance or ensure risks are managed.
• Established information security metrics: Help measure performance and report status, but measurement alone does not make governance effective.
• Advanced security technologies: Support security operations, but governance is primarily about direction, accountability, decision-making, and alignment with business objectives.

• Deterministic approve/reject results
• Strict adherence to predefined rules
• Consistent, reproducible outcomes
• Auditability and regulatory compliance

1. Write a structured log entry to CloudWatch Logs containing:

1. Create a CloudWatch Logs metric filter that:

text 
ApiRequests 
Operation=GetOrders 
ResponseCode=500 
Version=2.4.0

• B is incorrect: CloudWatch Logs Insights queries analyze logs but do not directly publish metrics in this manner.
• C is incorrect: ALB access logs do not contain arbitrary Lambda response metadata as custom fields.
• D is incorrect: X-Ray traces and insights are not the appropriate mechanism for creating these custom, dimensioned application metrics.

• Data only needs to be current at 7 AM each day, so scheduled refresh is sufficient.
• Import mode provides the fastest report interaction because data is stored in Power BI’s in-memory engine.
• It supports row-level security (RLS), including the USERNAME() filter.
• You can limit the imported data to the current year and previous three years to reduce model size.
• DirectQuery would generally provide slower visual response times and is unnecessary here.
• Dual is mainly useful in composite models where some tables use DirectQuery and others use Import. That is not required by this scenario.
• Live connection is not appropriate because you are creating the semantic model.

• STP elects the switch with the lowest Bridge ID as the root bridge.
• The Bridge ID consists mainly of bridge priority + MAC address.
• If multiple switches have the same priority, the switch with the lower MAC address is preferred.
• STP bridge priority values are configured in increments of 4096, such as 0, 4096, 8192, and so on. 32768 is the standard default value.

• Espionage: Stealing information for intelligence or competitive purposes.
• Data exfiltration: Unauthorized removal or transfer of data.
• Nation-state attack: A sophisticated attack sponsored by a government.
• Shadow IT: Unapproved technology or access methods used by employees.

• Packet capture: Collects and analyzes network traffic; it does not describe the scan type.
• Privilege escalation: Attempts to gain higher permissions after obtaining access.
• System enumeration: Identifies systems, services, or resources, but is not specifically defined by the lack of credentials.
• Passive scan: Observes traffic without actively probing systems. A vulnerability scan is generally an active assessment.

• Azure Cosmos DB is a globally distributed NoSQL database service. It stores and retrieves application data, but it does not provide the complete environment for building, testing, and deploying predictive analytics models.
• Azure Machine Learning is the appropriate service for this requirement. It supports creating experiments, training and testing models, and deploying them for predictions.
• Azure Machine Learning Studio provides the browser-based interface for these tasks.

• Layer 1: Check cables, power, and link lights.
• Layer 2: Check switching, VLANs, and MAC learning.
• Layer 3: Check IP addressing, routing, and gateways.
• Higher layers: Check services, applications, and user settings.

• Create a plan of action: Decide how to implement the fix.
• Implement the solution: Apply the selected fix.
• Verify functionality: Confirm the problem is resolved and systems work normally.

• Sales process: Controls which Opportunity Stage values are available.
• Record type: Associates the appropriate sales process with a business scenario and controls available picklist values.
• Page layout: Controls which fields are displayed and whether they are required or read-only.

• Energy Market Team 1 ? Record Type 1, Sales Process 1, Page Layout 1
• Energy Market Team 2 ? Record Type 2, Sales Process 2, Page Layout 2
• Services/Installation Team ? Record Type 3, Sales Process 3, Page Layout 3

• Complete MFA, or
• Securely change their password

• Identity Protection: evaluates user and sign-in risk and can trigger remediation.
• Privileged Identity Management (PIM): manages temporary, just-in-time access to privileged roles; it does not automatically require password changes for risky sign-ins.

• Matching hashes: The software is likely unchanged.
• Different hashes: The software or its contents have been modified.

• Encryption: Protects confidentiality, not primarily integrity.
• Baselines: Document expected configurations and support comparison, but hashing is more directly suited to verifying file integrity.
• Tokenization: Replaces sensitive data with tokens and is unrelated to software tampering.

• HTTPS: Secure web traffic, not general command-line server administration.
• SNMPv3: Secure network monitoring and management, not interactive server login.
• RDP: Provides graphical remote desktop access. It can be secure, but it is not the direct replacement for Telnet in this scenario.
• SMTP: Used to send email.

• The selling division receives a credit based on a favourable transfer price, often market price or full cost plus a profit margin.
• The receiving division is charged a lower amount, such as marginal cost or another agreed price.
• The difference is accounted for centrally by head office or a corporate adjustment.

• Treatment one – easier to prepare: Convenience for the accounting team is not the main objective of financial reporting.
• Treatment two – fair representation: This is the correct choice because financial statements must faithfully represent the underlying transaction and its economic substance.
• Treatment three – maximises profit: Accounting policies must not be selected simply to manipulate or inflate reported profit.
• Treatment four – easier to understand: Understandability is important, but it cannot justify presenting information that is less faithfully represented.

• IKE (Internet Key Exchange) negotiates the IPsec security association, including:

• ESP (Encapsulating Security Payload) protects the data after negotiation by providing encryption and optionally authentication.
• AH provides authentication and integrity but does not encrypt traffic.
• TLS is used for protocols such as HTTPS, not for negotiating IPsec parameters.

1. x = -100
2. -100 < x < 100
3. 100 = x < 1000
4. x = 1000

• -500 ? class 1
• 0 ? class 2
• 100 ? class 3
• 1000 ? class 4

• On VirtualNetworkA: enable Allow gateway transit.
• On VirtualNetworkB: enable Use remote gateways.

• Frequency/likelihood = how often or how likely the risk is to occur.
• Severity/impact = how damaging or costly the consequences would be.

• A minor equipment fault occurring frequently may have high frequency but low severity.
• A major cyberattack occurring rarely may have low frequency but high severity.
• A risk that happens often and causes substantial losses has high frequency and high severity.

• Keep earlier prompt versions.
• Identify the last version that produced acceptable output.
• Restore it as a baseline.
• Make small, controlled changes—ideally one significant change at a time.
• Test the output after each change.

• A: Discards useful information about what worked.
• B: Large simultaneous changes make it difficult to identify the cause of problems.
• D: Accepts output that does not meet the requirements.

• Shared capacity

• Fabric capacity — F SKUs

• Fabric trial capacity

• Existing Power BI Premium — P SKUs

• desktopwidth:i:1280
• desktopheight:i:1024

• Connection information: Controls connection-related settings, not the desktop resolution.
• Scaling plan: Controls when session hosts start, stop, or scale based on demand.
• Session behaviour: Controls behavior such as disconnect or logoff handling.
• Display settings: Specifically controls RDP display properties, making it the appropriate choice.

• A is valid:

apex 
  for (Account theAccount : AccountList) { 
      // process theAccount 
  }

• D is conceptually valid, using an index:

apex 
  for (Integer i = 0; i < AccountList.size(); i++) { 
      Account theAccount = AccountList[i]; 
  }

• B is invalid because for(AccountList) is not valid loop syntax.
• C is invalid because each item is an Account, not a List.

apex 
for (Account updatedAccount : Trigger.new) { 
    AccountTriggerHelper.notinyxternalSystem(updatedAccount.Id); 
}

• Too many callouts: The callout occurs asynchronously in the future method, and each future transaction can perform its permitted callouts.
• Too many SOQL queries: The SOQL query is inside the future execution, not repeatedly in the trigger transaction.
• Callout from triggers not supported: Direct callouts from triggers are prohibited, but the trigger delegates the callout to asynchronous Apex, which is the correct pattern.

• Third-party attestation: Provides independent validation, but is typically periodic and performed by an external party.
• Penetration testing: Simulates attacks to identify exploitable vulnerabilities; it does not primarily track compliance.
• Vulnerability scans: Identify technical weaknesses, but do not provide a detailed review of procedures or compliance activities.

• IaaS: você gerencia a VM e o sistema operacional.
• PaaS: o Azure gerencia a infraestrutura; você se concentra no aplicativo.

• Load balancer: Distributes application traffic; it does not protect switch MAC tables.
• IPS: May detect some attack traffic, but it is not the primary control for switch-port MAC learning.
• NGFW: Protects at network boundaries but does not directly limit MAC addresses learned on access ports.

• Crowd-sourced evaluation: Requires recruiting and managing many evaluators.
• Human-worker evaluation: Provides human judgment but requires coordination, labeling instructions, and quality control.
• RLHF: Is a training and alignment process, not simply a low-overhead model comparison method.
• Automatic model evaluation: Quickly evaluates outputs using predefined toxicity or quality metrics with minimal manual effort.

1. Wireless AP

1. Router

1. Firewall

1. Device placement

• Dataset file: Use Import mode. Excel files are imported into Power BI, and the two Sales tables can be combined with Power Query.
• Report file: Use a live connection to the published dataset. This keeps the report separate from the dataset and avoids importing the data again.

• Report file: DirectQuery/live connection
• Dataset file: Import

• Note the question number before leaving—for example, Question 38.
• Use the exam’s question navigator or Back/Previous button to return to that number.
• If you close or refresh the page, your position may not be saved, depending on the site. Reopen the page and select the question number again.
• Avoid using the browser’s Back button if it causes the exam page to reload; use the exam’s built-in navigation instead.

1. Yes — One account can manage multiple subscriptions

1. No — You cannot merge two subscriptions into one

1. Yes — A resource belongs to only one subscription

• Business risks
• Potential financial, operational, legal, or reputational impact
• How governance reduces risk to organizational objectives
• How much risk the organization is willing to accept

• A. IDS attack signatures: An IDS primarily detects suspicious network activity; it is not the best control for scanning uploaded documents for malware.
• C. Load balancer: Distributes traffic among servers and improves availability, but does not inspect files for malware.
• D. WAF: Protects web applications against attacks such as SQL injection and command injection. It may help secure the upload function, but malware scanning is the key requirement here.

• When the MVP will be defined — the MVP should already be understood sufficiently when assessing the business case.
• What the MVP is — useful information, but not the key requirement tested here.
• That the MVP is the same as project viability — incorrect. The MVP helps test viability; it is not identical to viability itself.

• A: Knowledge of IT platforms, networks, and methodologies — Useful technical knowledge, but the CISO does not need to be the deepest technical expert.
• C: Regulatory and project management knowledge — Important, but compliance and projects must still support the organization’s broader needs.
• D: Managing people and resources — Essential for execution, but effective management of the wrong security priorities will not produce good results.