Salesforce CRT-101 Exam Prep
Certification Preparation for Administrator (Page 19 )

• Service Cloud focuses on customer service and support.
• Knowledge: Used for a knowledge base of articles to assist agents and customers.
• Entitlements: Define service levels/SLA for handling cases.

• Campaigns and Opportunities/Quotes are typically part of Sales Cloud (marketing and sales functionalities, respectively).

• File1.png — Yes: User1 can apply Label1 with the Microsoft Purview Information Protection client. The client supports labeling image files such as .png in this scenario.

• Folder2 — No: Folder2 is the root folder. The client does not allow labeling the root folder itself. Although the client can label ordinary folders, selecting one applies the label to existing files and subfolders—not automatically to future files.

• File1.docx — Yes: .docx is a supported Microsoft Word file type, so User1 can apply Label1 to it.

• Compensating control: The server is end-of-life, so it may no longer receive security patches or support. Placing it on a restricted VLAN provides an alternative layer of protection by reducing who can access it and limiting its exposure.
• Technical control: VLAN segmentation and access control lists (ACLs) are technology-based mechanisms that enforce network access restrictions automatically.

• Managerial: Policies, procedures, and governance—not network configuration.
• Physical: Locks, guards, or barriers.
• Corrective: Restores systems after an incident.
• Detective: Identifies suspicious activity rather than restricting access.
• Deterrent: Discourages behavior but does not enforce access rules.

• nomes de pessoas;
• organizações;
• locais;
• datas;
• números de processos;
• leis ou contratos.

• NER = identifica informações específicas e classificáveis.
• Sumarização = reduz um documento e apresenta seus pontos principais.

• Existing measures
• Relationships
• Calculated columns
• Tables and fields
• Existing transformations in the model

• SharePoint folder: Reconnects to the source files. You would likely need to recreate the model and measures.
• Power BI dataflows: Primarily provide reusable data preparation and storage, but they do not automatically provide the existing semantic model and measures.
• Excel workbook: Connects directly to the source file and would also require rebuilding the model and measures.

• A — Custom Button: A button can launch a flow, typically by passing the flow’s URL and record context.
• D — From a Process: A Process can invoke a flow using an Apex action configured for flow invocation. However, this is automation-triggered, not directly accessed by a user.
• B — Quick Action: In current Salesforce functionality, a Flow Quick Action can launch a screen flow directly from a record page. This makes B a valid modern method.
• C — Visual Workflow Launcher: This is not generally listed as a standard access method in current Salesforce terminology; Salesforce commonly uses the Flow component on Lightning pages instead.

• Guiding principles
• Governance
• Service value chain
• Practices
• Continual improvement

• Guiding principles: Recommendations that guide decisions and actions; they do not describe the entire system.
• Four dimensions: Perspectives used to ensure a balanced approach to service management.
• Service relationship: Describes cooperation between a service provider and service consumer, rather than the whole value-creation system.

• Snapshot: Captures a point-in-time state for rollback. It is not an independent running VM and does not protect against failure of the underlying host or storage.
• Convert to dynamic disks: Changes disk allocation behavior; it does not provide redundancy or high availability.
• P2V: Converts a physical machine into a virtual machine. That is a migration process, not an availability solution.

• Documented and evaluated
• Assessed for security, cost, and operational impact
• Reviewed and approved by the appropriate personnel
• Tested before implementation
• Tracked with version history and rollback procedures

• Risk management process: May help assess the issues, but it does not authorize and manage design changes.
• Product design process: Applies primarily while creating a new design.
• Design review process: Normally evaluates a design before release; this design is already released.

1. Start with the Customer table.
2. Use Merge Queries and select the Address table.
3. Match Customer[Address ID] to Address[Address ID].
4. Use a Left Outer join so every customer is retained.
5. Expand only City, State/Region, and Country.

• Append adds rows vertically; it is for stacking similarly structured tables.
• Group By summarizes rows and does not retrieve address columns.
• Transpose swaps rows and columns and is unrelated to table relationships.

• The current and previous versions
• Which clauses were changed
• When each revision occurred
• Potentially, who made the changes

• Version validation: Verifies a version’s accuracy or integrity but does not primarily track revisions.
• Version changes: Not the standard name for a formal document-management process.
• Version updates: Describes updating a document, not the complete process of managing and tracking its revisions.

• Azure Resource Manager (ARM) templates define the virtual machines and related Azure resources declaratively. You can deploy the same template repeatedly, ensuring consistent VM sizes, networking, storage, extensions, and other infrastructure settings.

• PowerShell DSC extension applies and maintains the required Windows configuration inside each VM. DSC is state-based: if a setting changes or becomes incorrect, DSC can bring it back to the desired configuration.

• Azure Pipelines deployment groups organize deployment targets, but they do not primarily enforce ongoing VM configuration.
• Custom Script Extension runs setup scripts, but it is generally less maintainable and does not continuously enforce configuration like DSC.
• Pipeline stage templates reuse pipeline workflow definitions; they do not configure the VMs themselves.

• A. A virtual network gateway
• D. A virtual network

• Azure virtual machines must be connected to an Azure virtual network (VNet). The VNet provides private IP addressing and network connectivity for the VMs.
• A virtual network gateway enables communication between the Azure VNet and the on-premises network, typically through a site-to-site VPN or ExpressRoute connection.

• Load balancer: Distributes traffic among Azure VMs; it does not connect Azure to an on-premises network.
• Application gateway: Provides web-application load balancing and Layer 7 routing; it is not the normal resource for on-premises connectivity.
• Gateway subnet: A gateway subnet is required inside the VNet when deploying a virtual network gateway, but the question’s intended two primary resources are the VNet and virtual network gateway.

1. Create or verify cost groups

1. Set up the item model group

1. Create the costing version

1. Enter or calculate item costs

1. Activate the standard costs

• A is correct: Days beyond the included period incur an extra daily charge.
• D is incorrect: Daily use after 10 days is not free.
• B and C: Data-transfer pricing can depend on the direction and service terms. The exam’s intended distinction is that the included device usage period is the clearly stated no-cost benefit.

• Creating and managing users and roles
• Granting and revoking roles and privileges
• Managing access-control responsibilities

• SYSADMIN: Manages warehouses, databases, schemas, and other objects—not primarily users and roles.
• PUBLIC: Automatically granted to every user; it is not an administrative role.
• ACCOUNTADMIN: Has the highest level of access, but should be reserved for account-level administration and emergencies rather than routine security tasks.

• Árvores de decisão: usam regras sequenciais, como “se característica X > valor, siga para este ramo”. São fáceis de visualizar e explicar. Atendem bem a problemas de classificação e regressão com alta interpretabilidade.

• Regressão linear: prevê um valor numérico contínuo, como preço, custo ou temperatura. Não é a escolha principal para classificar genes em categorias.

• Regressão logística: calcula a probabilidade de uma categoria. Pode atender à classificação, inclusive multiclasses, mas sua explicação costuma ser menos intuitiva que uma árvore para documentar decisões.

• Redes neurais: atendem a tarefas complexas, como imagens, texto e padrões não lineares. Porém, são menos interpretáveis, funcionando mais como uma “caixa-preta”.

• Laws and regulations
• Litigation holds
• Industry or contractual obligations
• Tax, financial, health, or privacy requirements

• Business strategy and direction: May influence retention, but cannot override legal requirements.
• Storage capacity and longevity: Practical considerations, not the primary driver.
• Business ease and value analysis: May support decisions after compliance obligations are identified.

• Fileless malware: Nothing in the command indicates malware executing only in memory.
• Living-off-the-land binaries: Mimikatz is a credential-access tool, not a normal system utility used for LOLBin abuse.
• Social engineering: The command shows technical credential abuse, not manipulation of an accountant.

• BCP (Business Continuity Plan): Ensures the organization can continue its broader business operations during and after a disruption. It is broader than the IT-focused recovery required here.
• Communication plan: Defines how information is shared with employees, the public, and other stakeholders; it does not restore systems.
• IRP (Incident Response Plan): Handles and contains security incidents, such as malware or unauthorized access. A tornado is a disaster, not primarily a cybersecurity incident.

• Share of overall contribution: part of the organization’s total contribution is allocated to the supplying division.
• Dual pricing: the supplying division may record a higher transfer price while the receiving division records a lower price, with central accounts absorbing the difference.
• A centrally imposed price range: this may allow the transfer price to be set above variable cost, helping the supplying division recover fixed costs.

• Planning — identify the need, objectives, resources and feasibility.
• Analysis — determine user requirements and examine the existing system.
• Design — specify how the new system will work.
• Implementation — build, test, install and introduce the system.
• Maintenance/evaluation — monitor and improve the system after implementation.

• B — AWS DataSync: Transfers data between storage systems, such as S3, file systems, and on-premises storage. It is not a marketplace or catalog for third-party datasets.
• C — Kinesis Data Streams and CodeCommit: CodeCommit is a source-code repository, not a third-party data provider. Kinesis is for streaming data ingestion.
• D — Kinesis Data Streams and ECR: ECR stores container images, not datasets. Kinesis does not provide access to ECR data as an external dataset source.

• A Layer 2 switch checks the destination MAC address in its MAC address table (CAM table).
• If the destination MAC is unknown, the switch cannot select a specific outgoing port.
• It therefore performs unknown-unicast flooding, sending the frame out every other port in that VLAN.
• The frame is not sent back through the port where it arrived.

Question 3: AWS Storage Gateway File Gateway

• A: S3 bucket per user — S3 is object storage, not a traditional shared file system; mounting it requires extra tools and is less efficient.
• B: File Gateway — Provides a local file share using standard file protocols while storing files in Amazon S3. This preserves convenient local access and extends storage capacity.
• C: WorkSpaces and WorkDocs — Designed for virtual desktops and document collaboration, not large shared file storage.
• D: EC2 with EBS — EBS is attached to one EC2 instance and is not designed for direct multi-user file sharing.

1. Start with the 48-bit MAC address.
2. Split it into two 24-bit halves.
3. Insert FF:FE between the halves, creating a 64-bit value.
4. Invert the U/L bit—the seventh bit from the left in the first MAC byte.

text 
MAC:       00:1A:2B:3C:4D:5E 
EUI-64:    02:1A:2B:FF:FE:3C:4D:5E

• FE80 is the prefix commonly used for an IPv6 link-local address, not part of the EUI-64 interface ID.
• The interface ID is not random.
• The MAC address is modified by inserting FF:FE and changing the U/L bit.

text 
heartrateheartrateheartrate

• Spark column objects can be multiplied, for example:

python 
  df["heartrate"] * 3

• A DataFrame itself cannot be multiplied, but the expression is referring to a column.
• It is also not primarily a Python syntax error; the code was parsed, then Spark failed while resolving the column name.

• Data loss prevention (DLP): Helps detect or prevent unauthorized data transfers, but does not directly protect data on a stolen, powered-off laptop.
• Operating system hardening: Reduces vulnerabilities and attack surface, but does not adequately protect stored data if the device is stolen.
• Boot security: Helps prevent unauthorized operating systems or boot media from loading. It supports device security but is not the primary solution for protecting the data itself.

• The user starts in the corporate portal.
• The portal launches the Salesforce resource.
• The IdP sends the SAML response to Salesforce.

• Connected App + OAuth is for OAuth authorization and API/app access, not this SAML-based seamless login scenario.
• SP-initiated SSO would begin when the user first requests the Salesforce resource and Salesforce redirects them to the IdP. That is not the described starting point.

• Remote and global access: Employees can authenticate from anywhere, not just a specific location.
• Seamless login: The device can authenticate in the background, reducing repeated password or MFA prompts.
• Minimal equipment: It uses devices employees already have, rather than requiring separate hardware.

• Geotagging: Identifies location but is not a complete authentication method and can be spoofed.
• Smart cards: Can provide strong authentication, but require cards and often readers, adding equipment and user steps.
• Time-based logins: Restrict access by time but do not verify the user or device adequately.

• Data loss prevention (DLP): Helps detect or prevent sensitive data from being copied or transmitted, but it does not primarily protect a stolen laptop’s stored data.
• Operating system hardening: Reduces vulnerabilities and attack surface but does not encrypt files if the device is stolen.
• Boot security: Helps ensure that only trusted software starts, but it does not fully protect the drive if an attacker accesses it offline.

• A — Correct: Identify the data required by Salesforce, its dependencies, and how it should be validated. Verification scripts help confirm record counts, relationships, field mappings, and data integrity after migration.
• D — Correct: Use a full sandbox and perform trial migrations using realistic—or appropriately masked—legacy data. This exposes transformation, volume, dependency, and integration issues before production cutover.
• B — Less appropriate: Phased user migration and parallel operation primarily address user adoption and rollout risk, not the technical risks of data migration.
• C — Less appropriate: Although sandbox testing and integration testing are valuable, the option emphasizes test-data generation rather than validating the migration with representative legacy data. “A full sandbox for all systems” may also be impractical.

• Plenum: Describes a fire-resistant cable jacket rating, not a transmission medium or speed.
• Ethernet: Describes a networking technology; Ethernet can use copper or fiber, so the term alone does not identify the fastest cable type.
• DAC (Direct Attach Copper): Uses copper and is typically intended for short-distance, high-speed connections in data centers.

• Virtual machine disks
• Databases
• Storage accounts
• File systems

• Site-to-site VPN: protects data moving between networks
• HTTPS: protects data moving between a client and website
• Encrypted email: generally protects the message while being transmitted

• At rest = stored data
• In transit = moving data
• In use = data currently being processed by a system

• A — VARIANT "null" values are not the same as SQL NULL: Correct.

• B — Frequent, single-row DMLs: Incorrect.

• C — Validate data before loading into the target table: Correct.

• D — Use staging tables to manage MERGE statements: Correct.

• Restarting the device: May fix software glitches, but would not usually make cable orientation matter.
• Swollen battery: A safety concern, but it would not typically cause recognition only in one cable orientation.
• Failing cable: Possible, but less likely because the problem occurs with this particular device and not other devices of the same type.

• A: Using an external OAuth 2.0 identity provider could provide unified identity, but it does not specifically address Salesforce capacity or high-volume login limits.
• B: Making the Experience Cloud community a SAML identity provider and using JIT provisioning is a possible federation pattern, but it may not be appropriate for this scale without Salesforce validation.
• C: A default account is unrelated to solving identity unification and high login throughput. Person Accounts can be supported in appropriate B2C Commerce integrations.

• A. IDS attack signatures: An IDS primarily detects suspicious network activity and usually does not provide dedicated file-upload malware scanning. It is generally detective rather than preventive.
• C. Load balancer: Distributes traffic among servers and improves availability; it does not inspect documents for malware.
• D. WAF: Helps block web-application attacks such as SQL injection, command injection, and XSS. Although a WAF may inspect upload requests, malware detection in PDF files is more directly addressed by antivirus or content-scanning functionality.

• vSmart controls the overlay control plane. It uses OMP to exchange routing information, distribute policies, and determine how WAN Edge devices reach one another.
• vManage is the centralized management and configuration platform.
• vBond is the orchestrator. It helps devices authenticate, discover controllers, and traverse NAT during onboarding.
• APIC-EM is not the SD-WAN control-plane component described here.

• Managerial: policies, standards, risk management, governance
• Operational: procedures carried out by people, such as training, incident response, and backups
• Technical: firewalls, encryption, access-control systems
• Physical: locks, guards, cameras

• Due Date
• Order Date
• Delivery Date

DAX 
Order Date = 'Due Date' 
Delivery Date = 'Due Date'

• Due Date[Date] ? Sales[Due Date]
• Order Date[Date] ? Sales[Order Date]
• Delivery Date[Date] ? Sales[Delivery Date]

1. Convert text and images into numerical embeddings.
2. Store or compare those embeddings.
3. Retrieve the most semantically similar items.

• Embedding model: Best for similarity search and retrieval.
• Generation model: Best for producing new text or other content from multimodal input.

• R-squared (R²): mede quanto da variação dos valores reais é explicada pelo modelo. É mais usado em regressão, não em classificação.

• Accuracy (acurácia): mede a proporção de previsões corretas em relação ao total. É adequada para a classificação de imagens da questão.

• RMSE (Root Mean Squared Error): mede o tamanho médio dos erros entre valores previstos e reais, penalizando erros maiores. É usado principalmente em regressão.

• Learning rate (taxa de aprendizado): controla o tamanho dos ajustes feitos pelo modelo durante o treinamento. Não é uma métrica de avaliação; é um hiperparâmetro.

• Restrict a port to a defined number of MAC addresses
• Use statically assigned or “sticky” MAC addresses
• Shut down or restrict the port when violations occur

• Load balancer: Distributes application traffic; it does not protect switch MAC tables.
• IPS: May detect suspicious network activity, but is not the primary control for limiting switch MAC entries.
• NGFW: Filters traffic at the network boundary; it does not directly prevent MAC table flooding on access switches.

• Accept: Acknowledging the risk without taking additional action.
• Transfer: Shifting responsibility or financial impact to another party, such as through insurance or outsourcing.
• Mitigate: Reducing the likelihood or impact of the risk through controls.
• Avoid: Eliminating the activity or condition that creates the risk.

• Microsoft Teams: Connects to Teams-related data, but it isn’t the primary connector for the Power Apps data tables.
• Personal Analytics: Provides personal productivity insights, not application data.
• SQL Server database: Only applies if the app explicitly uses SQL Server as its data source.
• Dataflows: Used for preparing and centralizing data, not as the normal direct connection to a Power Apps app.

apex 
for (Account updatedAccount : Trigger.new) { 
    AccountTriggerHelper.notinyxternalSystem(updatedAccount.Id); 
}

• Too many callouts: The callout occurs asynchronously in the future method, and each future transaction can perform its permitted callouts.
• Too many SOQL queries: The SOQL query is inside the future execution, not repeatedly in the trigger transaction.
• Callout from triggers not supported: Direct callouts from triggers are prohibited, but the trigger delegates the callout to asynchronous Apex, which is the correct pattern.

• Employees can use approved devices from remote locations or worldwide offices.
• Users do not need to carry or insert extra hardware.
• It helps prevent account takeovers from unknown devices.

• Geotagging: Restricts access based on location, which could interfere with remote work and travel.
• Smart cards: Require additional physical equipment and card readers.
• Time-based logins: Limit access according to time but do not strongly bind access to an authorized user device.

• Periodic vulnerability assessments: Identify technical weaknesses but do not establish governance or ensure risks are managed.
• Established information security metrics: Help measure performance and report status, but measurement alone does not make governance effective.
• Advanced security technologies: Support security operations, but governance is primarily about direction, accountability, decision-making, and alignment with business objectives.

• Monitoring: Detects activity but does not remove the underlying risk.
• Patching: Useful for systems that must remain operational, but these desktops are unused.
• Isolating: Can be a temporary containment measure, but permanently removing unnecessary systems is more appropriate.