Salesforce CRT-101 Exam Prep
Certification Preparation for Administrator (Page 28 )

• Service Cloud focuses on customer service and support.
• Knowledge: Used for a knowledge base of articles to assist agents and customers.
• Entitlements: Define service levels/SLA for handling cases.

• Campaigns and Opportunities/Quotes are typically part of Sales Cloud (marketing and sales functionalities, respectively).

• Answer: No.

• Why:

• If you need such an assessment while controlling costs, you’d generally pursue a paid MCS engagement or another option outside of the basic Premier entitlement.

• Idioma: “Responda em português.”
• Tamanho: “Responda em até três frases.”
• Formato: “Use uma lista com três recomendações.”
• Objetivo: “Recomende produtos com base nas necessidades do cliente.”

• Mudar o tamanho do LLM: pode alterar capacidade e custo, mas não garante idioma ou respostas curtas.
• Aumentar a temperatura: aumenta a criatividade e a aleatoriedade; não controla diretamente o tamanho ou idioma.
• Aumentar o Top K: permite considerar mais tokens prováveis, aumentando a variedade; também não é o mecanismo principal para controlar idioma ou comprimento.

• Multi-factor authentication
• A secure password change for users whose credentials may be compromised

1. Determine which host was infected first—the originating host.
2. Decide whether each other host is clean or infected based on communication and event logs.

• Compare timestamps and find the earliest suspicious event.
• Look for the host that initiated the malicious connection, file transfer, exploit, or command—not merely a host that later received traffic.
• Follow the timeline through the firewall:

• A host is likely infected if it both receives suspicious activity and then initiates related malicious traffic.
• A host may be clean if the firewall blocked the connection and there is no evidence of execution or follow-on communication.

• VPC: A logically isolated virtual network in a cloud environment; it describes networking, not shared application access.
• NFV: Replaces dedicated network appliances with virtualized network functions.
• SaaS: A cloud service model in which users consume an application without managing its infrastructure. It could describe how the application is delivered, but the question emphasizes serving multiple user groups, which points to multitenancy.

• B. Enable column profile — This turns on column profiling, which computes statistics like min and max for each column.
• C. Show column profile in details pane — This ensures the per-column profile is visible in the details pane.
• E. Enable details pane — This makes the details pane available so you can view the column profile there.

• A. Show column value distribution may help with distribution but isn’t specifically about min/max.
• D. Show column quality details shows data quality (valid/null counts), not min/max.

• A separate scope using a /32 subnet: A /32 identifies one host, but it is not a practical DHCP scope for this purpose.
• A static IP within the DHCP range: This can cause an IP address conflict if DHCP assigns that address to another device.
• SLAAC: Used for automatic IPv6 address configuration, not for assigning a predictable IPv4 address through DHCP.

• Assign a Teams license to a user — Licenses are assigned through the Microsoft 365 admin center, Microsoft Entra ID, or PowerShell.
• Deploy the Teams client — The Teams admin center manages Teams policies and apps, but it is not the primary tool for deploying the desktop client.
• Prevent users from creating teams — Team creation depends on controlling the creation of Microsoft 365 groups, generally configured through Microsoft Entra ID and PowerShell rather than directly in the Teams admin center.

• Numerical flexibility: Adjusting the number of employees, such as using temporary, part-time or contract staff.
• Temporal flexibility: Varying when employees work, such as through flexitime, overtime or different working hours.
• Shift system flexibility: Changing work patterns or shift arrangements; it is not specifically about moving between tasks.

• The first step in risk management is to understand objectives, constraints, and drivers from those who care about the project. This stakeholder engagement helps identify what could go wrong and what risks are most critical.
• Only after you’ve gathered input from stakeholders should you identify risks and document them in the risk register. Updating the risk register (option C) is important, but it comes after identifying and analyzing risks.
• Options B (ensure resources) and D (revise the risk management plan) are actions that may follow once risks are identified and understood; they’re not the initial step.

• prompt: the input or instruction given to the model
• completion: the desired response

json 
{"prompt":"Summarize this customer complaint.","completion":"The customer reports a delayed shipment."}

• B: A .txt file containing CSV-style lines is not automatically a valid fine-tuning dataset. The required structure and format must match the selected Bedrock model.
• C: Provisioned Throughput provides dedicated inference capacity; it does not fine-tune a model.
• D: Journals and textbooks might support domain adaptation or pretraining, but they do not provide the prompt-to-answer examples typically required for supervised fine-tuning.

• A recipient who already has a Microsoft account or an organizational account can authenticate by signing in.
• A recipient without a usable Microsoft identity may receive a one-time passcode by email.
• The passcode is sent to the same email address that was invited and is used to verify ownership of that address.

• IPsec: Protects traffic at the network layer, commonly for VPNs; it is not WPA2’s authentication protocol.
• SSL: Protects specific application sessions and has largely been replaced by TLS.
• SSH: Secures remote command-line administration.

• Correct answer: A. System characterization

• Why the other options are not correct:

• Review iteration length: Changing duration does not resolve unclear requirements.
• Limit work in progress: Useful when excessive multitasking is the problem, but it does not directly clarify requirements.
• Review individual performance: The issue is a process and backlog-quality problem, not necessarily an individual performance problem.

• Import mode loads the data into the Power BI model. Visuals query the in-memory model, which generally provides faster calculation and rendering than DirectQuery.
• Import mode also minimizes online processing because report interactions do not send queries back to the dataflow or SQL Server.
• A daily refresh can load data through the previous day, satisfying the freshness requirement without unnecessary hourly processing.

• DirectQuery keeps querying the data source or dataflow during report use, increasing online processing and potentially slowing visuals.
• Adding a gateway enables connectivity for on-premises sources, but it does not remove the performance disadvantages of DirectQuery.
• An hourly Power Automate refresh is unnecessary when the requirement is only data through the previous day and creates additional processing overhead.

• Árvores de decisão: usam regras sequenciais, como “se característica X > valor, siga para este ramo”. São fáceis de visualizar e explicar. Atendem bem a problemas de classificação e regressão com alta interpretabilidade.

• Regressão linear: prevê um valor numérico contínuo, como preço, custo ou temperatura. Não é a escolha principal para classificar genes em categorias.

• Regressão logística: calcula a probabilidade de uma categoria. Pode atender à classificação, inclusive multiclasses, mas sua explicação costuma ser menos intuitiva que uma árvore para documentar decisões.

• Redes neurais: atendem a tarefas complexas, como imagens, texto e padrões não lineares. Porém, são menos interpretáveis, funcionando mais como uma “caixa-preta”.

• Multiple AWS accounts: Create a separate account for each department or workload. This provides clear isolation and makes it easier to track each department’s usage and costs for chargeback.
• Consolidated billing: AWS Organizations can combine billing for multiple accounts into one central payer account. The company can still view costs by account while managing payment centrally.

• Placement groups: Control how EC2 instances are physically placed for networking or performance; they do not provide departmental billing separation.
• Edge locations: Infrastructure used by services such as Amazon CloudFront; unrelated to chargeback.
• AWS Config: Records and evaluates resource configurations and compliance; it is not a billing-separation mechanism.

• Basic: Self-help only; no technical support or design assessment.
• Developer/Standard: Technical support, but generally not the full proactive architecture guidance required here.
• Professional Direct: Includes proactive guidance and architecture recommendations.
• Premier: Also supports this, but is not the minimum-cost option.

• IKE: Negotiates security parameters for IPsec VPNs; it does not identify switch ports.
• VLAN: A logical network segmentation method, not a discovery protocol.
• netstat: Displays local network connections and listening services, but cannot identify the physical switch or port.

• The problem describes the class updating field-level security on some profiles. To prevent updating fields that are not updateable for the current user, you should check each field’s updateability before making changes. Use DescribeFieldResult.isUpdateable() (e.g., via Field.describe() on each field) to guard updates.

• A and D (With Sharing): Running a class with Sharing affects record visibility, not whether a field can be updated by a user. It doesn’t prevent updates to fields the user shouldn’t modify.
• C (WITH SECURITY_ENFORCED in SOQL): This enforces FLS/FRC during queries, but it doesn’t control whether the Apex code updates fields or modifies permissions. It’s not addressing the update behavior directly.

• The correct answer: B) Synthetic identity theft.

• Synthetic identity theft involves creating a new, forged identity by combining information from multiple real people (e.g., names, dates of birth, SSNs) to commit fraud.
• In the scenario, Adam “created a new identity by obtaining information from different victims,” which matches the idea of synthesizing data to form a fake person.

• Medical identity theft: using someone’s medical information to obtain care or services.
• Tax identity theft: using someone’s personal info to file fraudulent tax returns.
• Social identity theft: impersonating someone to deceive others socially or publicly.

• Look for phrases like “create a new identity” or “combine information from multiple people” to identify synthetic identity theft.

• Answer: D: Making business cases for improvement action

• Continual Improvement focuses on identifying and planning improvements and ensuring they’re funded and prioritized. Creating a business case for an improvement action is part of justifying and obtaining support/resources to implement improvements.
• A (Identifying the cause of incidents) aligns with Problem Management.
• B (Authorizing changes) aligns with Change Enablement.
• C (Logging/managing incidents that result in improvement opportunities) aligns with Incident Management, not Continual Improvement.

• Correct answer: A — a clear business case has been established.

• The audit focus for IT procurement is ensuring there is a solid economic justification for the investment. A clear business case documents the expected benefits, costs, risks, and alignment with strategic objectives, which governs whether the investment is worth pursuing.
• The other options are important controls or project aspects, but they are secondary to ensuring the investment is justified financially and strategically:

• Business
• People
• Governance
• Platform
• Security
• Operations

• Program and project management
• Risk management
• Cloud financial management
• Data governance
• Portfolio management

• Sustainability
• Performance efficiency
• Reliability

• A single Construction Job can use multiple Machinery records.
• A single Machinery record may be used on multiple Construction Jobs.
• This is a many-to-many relationship, which Salesforce models using a junction object.
• The junction object can contain fields such as:

• Master-detail to Machinery
• Master-detail to Construction Job
• Date and cost fields

• Honeypots: Decoy systems or services designed to attract attackers. Legitimate users should not access them, so activity on a honeypot is a strong indicator of unauthorized activity. Security teams can also observe attacker behavior.

• DNS sinkhole: Redirects requests for known malicious domains to a controlled internal server or blocks them. If an infected workstation attempts to contact command-and-control infrastructure, the sinkhole records the request and helps identify the compromised device.

• Tokenization: Protects sensitive data by replacing it with tokens.
• CI/CD: Automates software development and deployment.
• Threat modeling: Identifies potential risks before or during system design.
• Data obfuscation: Makes data harder to understand, but does not detect intruders.

• The Act requires:

• It does not, as a public obligation, mandate publishing a detailed report on the training data used.
• Also, the Act does not specify a fixed “six months” retention for system logs in a way that would clearly make A required; logs for traceability are implied, but the six-month period is not a defined, universal requirement.

• A private IP address on the virtual network
• An associated public IP address

• Why: After listing all resources, you need to assign who is responsible for each task. A RACI chart (Responsible, Accountable, Consulted, Informed) documents these roles for every activity.

• What RACI means:

• Why the others aren’t suitable here:

• Quick example: Task "Create user authentication module" — Responsible: Developer, Accountable: Tech Lead, Consulted: Security Architect, Informed: PM.

• The files are stored in a document library, which is exposed through the SharePoint Folder connector.
• The connector returns file metadata, including Folder Path, Name, and Content.
• In Power Query, filter Folder Path so only files in the manufacturing reports folder are retained.
• You can then combine the remaining Excel files because they all have the same structure.

• SharePoint List is for SharePoint lists, not document-library files.
• Combine & Load combines files immediately, before you filter to the required folder, and may include unwanted files.
• Transform gives you the opportunity to filter the file list first, which is more efficient and targeted.

Why

cmd 
PowerShell.exe -ExecutionPolicy Bypass -File C:\Scripts\ConfigureVM.ps1

Why the other options are less suitable

• GPO logon script: Runs only when a user logs on and may not run during initial VM provisioning.
• GPO startup script: Can work, but requires the VM to be joined to the domain and the policy to be applied. It is also normally evaluated at each startup.
• Place scripts in a VHD: Merely placing scripts on a disk does not cause them to execute.

• The correct option is B: AWS Storage Gateway.

• Why: The scenario requires backing up on-prem data to AWS without changing existing backup workflows. AWS Storage Gateway provides a hybrid storage solution; specifically, the Tape Gateway emulates a physical tape library, allowing your existing backup software to write to virtual tapes that are stored in AWS (in S3 or S3 Glacier). This lets you back up 10 TB to the cloud while preserving current backup workflows and on-prem infrastructure.

• How it would work: Deploy a gateway appliance or VM on-site, connect your tape-based backup software to the virtual tape library, and start writing to virtual tapes. The data is then archived in AWS, freeing up local storage.

• Why the others aren’t suitable:

• Quick tip: If you weren’t using tape, File Gateway could be another option for file-based backups; Tape Gateway is the right pick for tape-based workflows.

• 25 — Traditional SMTP server-to-server mail transfer; not normally used for secure client submission.
• 110 — POP3, used to retrieve email and typically unencrypted.
• 143 — IMAP, used to access email and typically unencrypted.

Simple explanation

• The Azure VPN gateway to connect to
• Authentication settings
• Routes for networks that the client can access

• The policy is confidential, and the requester is no longer authorized merely because they used to work for the organization.
• The security professional should not disclose it by email or display it on a device without authorization.
• Using official channels allows the organization’s owner or information custodian to verify:

• Side loading means installing software from sources outside official or trusted repositories.
• This process can bring in malicious payloads because the installed software hasn’t been vetted. A rootkit is a type of malware that hides its presence and maintains privileged access, making it a prime risk when using untrusted sources.
• Why not the other options:

• Only install apps from trusted sources; verify signatures.
• Use application whitelisting and security controls to block sideloading.
• Keep systems updated and use anti-malware tools capable of detecting rootkits.

• Secure: uses encryption, such as HTTPS or SFTP.
• Cross-platform: supported by many languages and operating systems.
• Internet-friendly: designed to communicate across networks, usually using standard Internet protocols.

• JSON/REST over HTTPS — widely supported, secure, and Internet-friendly.
• SOAP over HTTPS — also secure and highly cross-platform, though more heavyweight.
• XML over SFTP — secure file-based exchange, but it is not an API-style interface.

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• ???????????? throughput
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• A ??????? system software ????????????????????????????????? ??????????????????????????????????
• B ?????????????????????????? ????????????????????????? ?????????????????????????????
• D ????????????????????????? ?????????????? ?????????????????????????????????????????

• Mapping:

• Why:

• Quick note: If you were to host a website on a VM, it would be IaaS; if you used a platform service instead of a VM, it would be PaaS. CaaS (containers) isn’t shown here.

• In Azure, the typical cost approach for pay-as-you-go VMs is an Operational Expenditure (OPEX) model. You’re billed for actual usage each month.
• The term “elastic expenditure model” isn’t a standard Azure cost category. Elasticity describes scaling capacity, not the billing category itself.
• So recommending the elastic expenditure model is not correct for this goal.

• The solution does not meet the goal. Answer: No (B).

• Pay-as-you-go aligns with OPEX because costs vary with usage.
• Elasticity is about scaling resources, which affects performance and capacity, not the fundamental cost model.

• Elicited and documented customer requirements
• Converted them into clear, measurable specifications
• Validated the requirements with the customer
• Used them as the basis for design, quality checks, and acceptance

• A: Requirements should reflect the customer’s needs—not the supplier’s standards.
• B: Iteration review planning does not replace proper requirements collection.
• D: A retrospective occurs after work is completed and is mainly for process improvement, not initial requirements definition.

• A) MTU mismatch: OSPF neighbors must exchange Hello packets with a compatible MTU. If MTUs differ, the neighbor conversation fails and the adjacency cannot become Full.

• B) Incorrect subnet mask: Routers must be in the same IP subnet on the connected link to form a neighbor relationship. A subnet mismatch prevents Hello packets from being considered valid on the same network.

• D) Area ID not the same: Neighbors must share the same Area ID. A mismatch stops adjacency from forming beyond the 2-Way state.

• E) Different metric set on each end of the link: Cost differences do not prevent OSPF adjacency; they affect routing decisions, not neighbor formation.
• F) Router ID not defined: OSPF can auto-choose a router ID; an undefined ID is not a prerequisite for adjacency to reach Full.

• Use one Azure AD directory for the organization.
• Separate divisions with subscriptions and/or resource groups.
• Assign each division’s administrator appropriate Azure role-based access control (RBAC) permissions, scoped to their subscription or resource group.

• Leadership and stakeholder commitment
• Business capability and skills
• Organizational culture
• Availability of resources
• Ability to manage and sustain change
• Impact of the proposed transformation

• How ready the organization is
• Which areas require urgent attention
• How difficult each issue may be to resolve
• Risks that could affect implementation

• A: Places the assessment in Phase B and refers vaguely to creating views; this is not the prescribed technique.
• B: An Implementation Factor Assessment and Deduction Matrix is not the primary TOGAF technique described for business transformation readiness.
• D: A Business Scenario helps identify requirements and stakeholder concerns, but it is not the main technique for assessing organizational readiness.

• Co to znaczy: transakcje zachowuja sie tak, jakby byly wykonywane jeden po drugim. Dzieki temu nie ma brudnych odczytów, niepowtarzalnych odczytów ani phantom reads.

• Implementacja: PostgreSQL uzywa SSI (Serializable Snapshot Isolation). W praktyce oznacza to, ze jesli wykryje konflikt miedzy transakcjami, jedna z nich zostanie zakonczona bledem “serialization failure” i trzeba ja ponowic.

• Zalózmy tabele orders(customer_id int, amount int).

• Transakcja T1:

• Transakcja T2, równoczesnie:

• T1 ponownie wykonuje to zapytanie:

• Correct answer: B — A reservation for the server based on the MAC address.

• Why this is the best choice:

• Why the other options are less suitable:

• Quick takeaway: Use a DHCP reservation to give the file server a fixed IP while still benefiting from centralized DHCP management.

• What it’s asking: In an ARM template, for an Availability Set, what value should you set for the property platformFaultDomainCount to maximize availability during fabric failures or maintenance?

• Key concept: Fault domains are groups of hardware that can fail independently. By spreading VMs across more fault domains, you reduce the risk that a single hardware fault takes out many VMs.

• Important detail: For managed Availability Sets, the number of fault domains you can use varies by region — typically 2 or 3.

• What to choose: Set platformFaultDomainCount to the maximum supported in your region. In most regions this is 3, which gives you the best resilience. If your region only supports 2, you’d use 2.

• Answer: 3 (Max Value). In ARM template syntax, this would appear as "platformFaultDomainCount": 3 (within the Availability Set resource).