Salesforce CRT-101 Exam Prep
Certification Preparation for Administrator (Page 60 )

• Service Cloud focuses on customer service and support.
• Knowledge: Used for a knowledge base of articles to assist agents and customers.
• Entitlements: Define service levels/SLA for handling cases.

• Campaigns and Opportunities/Quotes are typically part of Sales Cloud (marketing and sales functionalities, respectively).

• Enable the owner dimension
• Allocate a standard costing inventory model

• Owner dimension (B): This dimension Lets you track who owns the stock. By enabling the owner dimension, items can be configured as either company owned or consignment (vendor-owned) when you create or edit items. Without enabling this dimension, you can’t designate ownership per item.
• Standard costing inventory model (D): Selecting a costing model determines how item costs are calculated and posted. Standard costing provides a fixed cost per unit, which is commonly used for agreed pricing scenarios like consignment arrangements for easier accounting and valuation. It helps ensure consistent cost treatment across transactions for items that can be owned by the company or on consignment.

• Batch dimension (A): Batch tracking is unrelated to ownership and isn’t required to support company-owned vs. consignment configurations.
• Moving average costing (C): This is an alternative costing method. It’s not required to enable ownership config, and the exam’s expected choice focuses on standard costing for this scenario.

• Vertical scaling (scale up) means increasing the size of an existing VM—for example, adding CPU or RAM.
• Vertical scaling down means reducing the VM’s size when less capacity is needed.
• Horizontal scaling (scale out) means adding more VM instances rather than making one VM larger.
• Elasticity is the broader ability to automatically adjust resources based on demand; it does not specifically mean adding CPU or memory to one VM.
• Agility refers to the ability to provision or change resources quickly.

• A. Implement retries with exponential backoff

• C. Reduce the frequency and/or size of requests

• B. Use PutRecord instead of PutRecords — PutRecord sends one record per call and does not remove the underlying throughput limitation. It may increase request overhead.
• D. Use Amazon SNS instead — SNS is not a direct fix for Kinesis shard throttling and changes the required streaming architecture.
• E. Reduce KCL consumers — KCL consumers read from Kinesis; they do not solve producer-side PutRecords throttling.

• Answer: D. Select an IdP

• Why: To reduce the number of credentials across multiple SaaS apps, implement a single sign-on approach via an Identity Provider. The first step is choosing the IdP; once selected, you can enable SAML (A) or OAuth as supported by apps. Password vaulting (C) is not a true SSO solution, and B is not the foundational step.

• Port 515: LPD/LPR line-printer service
• Port 631: IPP — Internet Printing Protocol
• Port 9100: JetDirect/RAW printing, commonly used by network printers

• Linux machine: Linux could run these services, but the three printer-specific ports strongly indicate a printer.
• Router: Routers may use Telnet and HTTP, but normally would not expose ports 515, 631, and 9100 together.
• Windows machine: Windows can share printers, but this particular service combination is more characteristic of a network printer’s embedded operating system.

• TCP is connection-oriented. It establishes a connection before data transfer using a three-way handshake (SYN, SYN-ACK, ACK), enabling reliable delivery, ordering, and flow control.

• UDP is connectionless. It sends datagrams without a prior connection and provides no guarantee of delivery, order, or protection against duplicates; any reliability is up to the application.

• B incorrectly states UDP uses acknowledgment packets; UDP has no built-in ACKs.
• C wrongly claims UDP provides reliable transfer and that TCP is connectionless.
• D misstates framing bits; neither protocol uses the listed TCP/UDP handshake bits in frames.

• ?????? CPU
• ?????????????????
• ??????????????????????????
• ???????????? throughput
• ??????????????????????????????

• A ??????? system software ????????????????????????????????? ??????????????????????????????????
• B ?????????????????????????? ????????????????????????? ?????????????????????????????
• D ????????????????????????? ?????????????? ?????????????????????????????????????????

• Answer: B — Improve employee training and awareness

• Why this is correct:

• Why the other options are less effective here:

• Quick practical note:

• Short answer: The correct term is Anti-forensics (option D), not “Felony.”

• Why: The actions described—hiding files in slack space, changing file headers, placing suspicious files in executables, and altering metadata—are classic anti-forensics techniques. They’re used to hinder or obscure forensic analysis, not to label the act as a legal category.

• About the options:

• Note: The provided answer key lists B (Felony), which is misleading for this exam objective. The exam typically tests knowledge of forensics concepts, where anti-forensics is the correct category.

• Answer: S3 Inventory report.

• Why: The S3 Inventory report provides a scheduled listing of objects within a bucket, including metadata about each object. When you configure it to include object tagging, you can see tags for each object, and the object keys (which reflect prefixes) and bucket scope are captured in the report. This makes it suitable for auditing and tracking “tags, buckets, and prefixes” across S3 objects.

• What the other options do (not suitable for this purpose):

• Tip: If you need tags in the report, enable the inventory option to include object tagging in the configuration.

• Cutover: The old system is replaced immediately. It may be fast, but any failure can cause significant disruption.
• Phased: The system is introduced in stages, which reduces implementation risk but may prolong the transition.
• Pilot: The system is first deployed to a limited group or location. This is useful for testing but does not necessarily minimize downtime for the entire organization.

• Business
• People
• Governance
• Platform
• Security
• Operations

• Cloud financial management
• Portfolio and program management
• Risk management
• Data governance
• Compliance and oversight

kusto 
Event | where EventType == "error"

• == is the KQL equality operator.
• -eq is a PowerShell operator, not KQL.
• is is not the correct equality operator in this context.

text 
Event | where EventType –eq "error"

• Event | search "error" — valid, broad search.
• search in (Event) "error" — valid, broad search.
• Event | where EventType == "error" — valid, targeted filter.

• Le rôle n’a pas de clés propres. Des identifiants temporaires (via STS) sont émis lorsque quelqu’un ou quelque chose « assume » le rôle.
• La trust policy déclare qui peut assumer le rôle (par ex. une instance EC2, un utilisateur IAM, ou un service comme Lambda).
• Une fois attaché à une ressource (par exemple comme un instance profile sur une EC2), l’application peut appeler les services AWS avec les permissions du rôle.

• Respect du principe du moindre privilège: on accorde uniquement ce qui est nécessaire.
• Pas de stockages de clés sur les instances; les credentials se renouvellent automatiquement.

• Rôles pour EC2, rôles pour Lambda, accès cross-compte, etc.

• Answer:

• Why:

• Why the other centers aren’t the right fit here:

• Why: After listing all resources, you need to assign who is responsible for each task. A RACI chart (Responsible, Accountable, Consulted, Informed) documents these roles for every activity.

• What RACI means:

• Why the others aren’t suitable here:

• Quick example: Task "Create user authentication module" — Responsible: Developer, Accountable: Tech Lead, Consulted: Security Architect, Informed: PM.

• Correct answer: B (No, it does not).

• A purchase agreement in Dynamics 365 SCM is a vendor-side price arrangement. It sets prices/discounts for what your company buys from suppliers, not for what you sell to customers.
• The objective in Question 2 is to give clients a quantity-based discount on items they purchase from you. To accomplish this, you should configure a sales price / trade agreement (on the customer/sales side), not a purchase agreement.
• In a sales price trade agreement, you can define quantity breaks such as:

• Create a Sales price trade agreement for the item and relevant customer (or customer group).
• Add quantity breaks: 51–100 with 10% discount, 101+ with 15% discount.
• Ensure the agreement is active for the desired date range.

Simple explanation

• The Azure VPN gateway to connect to
• Authentication settings
• Routes for networks that the client can access

• Amazon GuardDuty: Detects suspicious activity and threats using security-related data sources; it is not primarily a software vulnerability scanner.
• Amazon Detective: Helps investigate and analyze the root cause of security findings after an event.
• Amazon Cognito: Provides user authentication and authorization for applications.

• Used for communication on the local link or LAN segment
• Automatically generated on IPv6-enabled interfaces
• Not routed by routers to other networks
• Commonly used by devices to communicate with their local IPv6 router
• Begins with FE80 through FEBF

• FC00::/7 — unique local unicast
• FE80::/10 — link-local unicast
• FF00::/8 — multicast
• 2000::/3 — global unicast

Flat organisation

• Few levels of management
• A wide span of control—managers supervise many employees
• Shorter communication channels
• More employee autonomy and quicker decisions
• Fewer formal promotion levels

Tall organisation

• Many levels of management
• A narrow span of control—managers supervise relatively few employees
• A clear hierarchy and reporting structure
• More formal supervision and communication channels
• More obvious promotion and career stages

• Approval publish: Request approval from a manager of the knowledge base before moving the article into the publish state.
• Instant Publish: Immediately publishes a draft article without requiring an approval.
• Instant Retire: Immediately retires a published article without requiring an approval.
• Retire Knowledge: Moves a knowledge article to the retired state.

• These are the base knowledge workflows that control how articles move between states (Draft, Published, Retired) and whether approvals are required.
• The other options describe different lifecycle actions, but these four cover the standard publish/retire workflows in ServiceNow.

• Two VMs
• Distributed across two separate availability zones

• Admin access to the deployment pipeline (B) – lets the developers use the pipeline and deploy content.
• Contributor access to the Development and Test workspaces (E) – required to deploy items into those workspaces.
• Viewer access to the Production workspace (D) – lets them view Production content without allowing deployment or modification.

• Contributor access to Production (F), because that could allow changes or deployment there.
• Viewer access to Development/Test (C), because Viewer is insufficient for deployment.
• Build permission to Production semantic models (A), because building reports on a semantic model is not required merely to view Production items.

• L2TP uses UDP port 1701 for the L2TP control channel.
• The destination port is 1701; the source port is a dynamically chosen ephemeral port on the client (not 1701).
• Therefore the statement that both source and destination ports are 1710 is incorrect (and 1710 is not the standard L2TP port).

• The destination port should be 1701, not 1710.
• The source port should be an ephemeral port chosen by the client, not 1701.

• Correct answer: B — From the code repository, modify Startup.cs (in ASP.NET Core you configure the Application Insights SDK in code, not with ApplicationInsights.config).

• Why the other options aren’t correct:

• How to implement fixed-rate sampling (ASP.NET Core):

var builder = WebApplication.CreateBuilder(args); 


    builder.Services.Configure<TelemetryConfiguration>(telemetryConfiguration => 
    { 
        var builder = telemetryConfiguration.DefaultTelemetrySink.TelemetryProcessorChainBuilder; 
        double fixedSamplingPercentage = 10; // 10% sampling 
        builder.UseSampling(fixedSamplingPercentage); 
    }); 


    builder.Services.AddApplicationInsightsTelemetry(new ApplicationInsightsServiceOptions 
    { 
        EnableAdaptiveSampling = false 
    }); 


    var app = builder.Build();

• Create a record-triggered Flow on Opportunity.
• Run it when the record is created or updated.
• Add entry criteria such as Probability > 50%.
• Use Create Records to create the related Sales Demo Request, populating its Opportunity lookup.

• Apex Trigger: Possible, but unnecessary custom code for a straightforward automation requirement.
• Workflow Rule: Cannot create a related custom record.
• Process Builder: Could create a record, but Flow is Salesforce’s preferred and more capable declarative automation tool.

• The Well-Architected Framework has five pillars: Operational Excellence, Security, Reliability, Performance Efficiency, and Cost Optimization.
• Operational Excellence: how you run and improve your systems—monitoring, incident response, and evolving processes.
• Reliability: the ability of a workload to recover from failures, maintain uptime, and scale as demand changes.

• Availability (A) is not a pillar name; it’s an outcome that relates to Reliability.
• Scalability (C) isn’t a pillar name; scalability touches on Performance Efficiency.
• Responsive design (D) is not a pillar in the Well-Architected Framework.

• Dynamics 365 Remote Assist — used for remote collaboration and mixed-reality scenarios.
• Dynamics 365 Finance — supports financial and operational management.
• Dynamics 365 Business Central — designed primarily for small and medium-sized businesses’ finance and operations.
• Dynamics 365 for Phones — provides mobile access to Dynamics 365 apps, including Sales, through the mobile Unified Interface.

• MFA verifies a user’s identity using additional authentication factors, such as a phone prompt or security token.
• It helps prevent unauthorized access even if a password is compromised.
• It does not provide secure storage or encryption of credentials used during automated deployment.

• Correct answer: A
• What this is saying: You need to write a Transact-SQL query that uses REGEXP_SUBSTR to extract the ID from MessageText, and you should apply STRING_ESCAPE(MessageText, 'json') before calling REGEXP_SUBSTR.

• MessageText may contain JSON characters (quotes, backslashes, etc.). Escaping the JSON content first ensures the string you pass to the regex is safe and won’t confuse the regex engine.
• The pattern you apply with REGEXP_SUBSTR would then extract the first substring that matches your ID pattern from the (escaped) text.

• Example (conceptual):

• The question implies REGEXP_SUBSTR is available in this environment; some SQL Server and Fabric contexts don’t expose it natively in all versions. If REGEXP_SUBSTR isn’t available, you’d need an alternative approach (e.g., using built-in regex-like capabilities or CLR/UDFs).
• If you need the ID specifically from the first paragraph, you might first isolate the first paragraph and then apply REGEXP_SUBSTR, or compose a single pattern that anchors to the first paragraph.

• S3 Versioning stores all versions of an object. If an object is overwritten or deleted, you can recover the previous version using its version ID.
• This protects against accidental deletion or overwriting because the original data remains accessible as an older version.
• How to enable:

• Practical notes:

• S3 Lifecycle rules: automate moving/expiring data, not specifically protection against deletion.
• S3 bucket policies: control access but don’t inherently preserve previous data.
• S3 server-side encryption: protects data at rest, not against deletion/overwrite.

• A private IP address on the virtual network
• An associated public IP address

• Co to znaczy: transakcje zachowuja sie tak, jakby byly wykonywane jeden po drugim. Dzieki temu nie ma brudnych odczytów, niepowtarzalnych odczytów ani phantom reads.

• Implementacja: PostgreSQL uzywa SSI (Serializable Snapshot Isolation). W praktyce oznacza to, ze jesli wykryje konflikt miedzy transakcjami, jedna z nich zostanie zakonczona bledem “serialization failure” i trzeba ja ponowic.

• Zalózmy tabele orders(customer_id int, amount int).

• Transakcja T1:

• Transakcja T2, równoczesnie:

• T1 ponownie wykonuje to zapytanie:

• Side loading means installing software from sources outside official or trusted repositories.
• This process can bring in malicious payloads because the installed software hasn’t been vetted. A rootkit is a type of malware that hides its presence and maintains privileged access, making it a prime risk when using untrusted sources.
• Why not the other options:

• Only install apps from trusted sources; verify signatures.
• Use application whitelisting and security controls to block sideloading.
• Keep systems updated and use anti-malware tools capable of detecting rootkits.

• Improve QA testing efficiency: A prototype may help discover defects early, but that is not its greatest benefit.
• Decrease time allocated for user testing and review: Prototyping usually requires additional user involvement and review, not less.
• Minimize scope changes: Prototypes can actually reveal new requirements or cause scope changes. However, discovering those changes early is beneficial.

• Why: Crisis management relies on established, repeatable procedures for responding to an incident (activation of the crisis team, escalation paths, communications, containment actions). This ensures a coordinated, timely, and auditable response.

• Why not the others:

• The first step in risk management is to understand objectives, constraints, and drivers from those who care about the project. This stakeholder engagement helps identify what could go wrong and what risks are most critical.
• Only after you’ve gathered input from stakeholders should you identify risks and document them in the risk register. Updating the risk register (option C) is important, but it comes after identifying and analyzing risks.
• Options B (ensure resources) and D (revise the risk management plan) are actions that may follow once risks are identified and understood; they’re not the initial step.

• Assign a Teams license to a user — Licenses are assigned through the Microsoft 365 admin center, Microsoft Entra ID, or PowerShell.
• Deploy the Teams client — The Teams admin center manages Teams policies and apps, but it is not the primary tool for deploying the desktop client.
• Prevent users from creating teams — Team creation depends on controlling the creation of Microsoft 365 groups, generally configured through Microsoft Entra ID and PowerShell rather than directly in the Teams admin center.

• Why: The data is unlabeled, so you can’t train a model with known input-output pairs. Unsupervised learning discovers structure in the data by grouping similar customers into clusters or tiers without labels.
• What it does: Clustering and segmentation (e.g., k-means, hierarchical clustering, DBSCAN, Gaussian mixtures) to form meaningful groups.
• Why the other options aren’t as suitable:

• View/inspect configuration: Possible.
• Modify the installed application or its S-Controls: Typically restricted in a test-drive org.

• Active vs passive: Active assessment involves actively scanning targets by sending probes/packets to identify hosts, services, and vulnerabilities. Passive assessment observes traffic without probing.
• External vs internal: External assessment is about testing from outside the network perimeter; the scenario doesn’t specify external vantage, only that tools are identifying hosts/services across the enterprise network.

• Which Security policy matches
• Which NAT rule/translation is selected
• Which PBF rule applies
• Which route is used

text 
test security-policy-match ... 
test nat-policy-match ... 
test pbf-policy-match ... 
test routing fib-lookup ...

• Alice is co-resident on the same physical host and exploits shared hardware (the processor cache) to infer secrets. This is the classic definition of a side-channel attack—information leakage through implementation details (like timing or cache behavior) rather than by breaking a protocol or injecting code.

• Observing cache timing or access patterns to deduce cryptographic keys or plaintext data from the victim VM.

• Man-in-the-cloud attack: targets cloud trust/auth, not local hardware sharing.
• SQL injection: exploits input to run SQL commands, not a VM/caching vector.
• Service hijacking: takes control of a service, not about covert data leakage via shared hardware.

• Notice phrases like “shared hardware resources,” “co-resident,” or “cache”—these indicate a side-channel vector.

• Control plane: Managed by Databricks and contains the Databricks web application, workspace services, cluster management, and job orchestration.
• Data plane: Runs in your cloud account and contains compute resources such as:

• Worker node: Data plane compute.
• Driver node: Data plane compute.
• JDBC data source: Usually an external data system.
• Databricks Filesystem (DBFS): Provides storage access and is backed by cloud object storage rather than being entirely part of the control plane.

• Post-Incident Review (A) is the after-action step used to capture lessons learned, identify process gaps, and drive improvements across the incident response lifecycle. This directly supports process maturity and a stronger security posture.
• Incident Analysis (D) focuses on investigating root causes during/after an incident, which is important but more of a diagnostic activity than a standalone baseline improvement to maturity.
• Fast Eradication (B) and Incident Containment (C) are tactical actions aimed at stopping the incident, not on maturing the process.