Salesforce CRT-101 Exam Prep
Certification Preparation for Administrator (Page 92 )

• Service Cloud focuses on customer service and support.
• Knowledge: Used for a knowledge base of articles to assist agents and customers.
• Entitlements: Define service levels/SLA for handling cases.

• Campaigns and Opportunities/Quotes are typically part of Sales Cloud (marketing and sales functionalities, respectively).

• Physical: Protects facilities or equipment, such as locks and security cameras.
• Technical: Uses technology, such as firewalls, encryption, or access controls.
• Operational: Covers day-to-day actions and processes, such as training, backups, or incident response.
• Managerial: Includes policies, standards, risk assessments, and procedures.

1. Append Table1 and Table2 as a new query

1. Select the product column in the appended query.

1. Choose Remove Rows > Remove Duplicates

• A is incorrect: Flow Debugger is for debugging Salesforce Flows, not Trust Layer masking.
• B is incomplete/misleading: Requesting audit data may be part of reviewing the results, but collection and storage must first be enabled.
• C is correct: It describes the initial validation step.

DAX 
Blue Sales = 
CALCULATE( 
    [Total Sales], 
    KEEPFILTERS('Product'[Color] = "Blue") 
)

• CALCULATE evaluates [Total Sales] after applying an additional filter.
• 'Product'[Color] = "Blue" restricts the calculation to blue products.
• KEEPFILTERS ensures the existing filter context is preserved. For example, filters for year, region, or customer remain active. If Color is already filtered, the blue condition is applied as an intersection rather than replacing the existing filter.
• Avoid ALL, because it removes filters and would not maintain the existing context.

1. Create Workspace2 with Lakehouse2 — F
2. Migrate the Employee table to Lakehouse2 — E
3. Assign the data engineer the Contributor role for Workspace1 — D

Why

• Sharing Lakehouse1 would not provide the required isolation.
• Viewer access would not allow writing to Customer.
• Giving Contributor access to Workspace2 would expose the sensitive table.

• Additional running costs: $800
• Less depreciation: $300

• The $100 reduction in fixed production overhead absorbed is only an accounting reallocation. It does not represent an actual saving in total fixed overhead.

• User1 (user1@contoso.com) — This is an external guest in the Fabrikam tenant. Assuming the guest uses email one-time passcode authentication, Azure AD emails a passcode to user1@contoso.com.
• User2 (user2@outlook.com) — An Outlook.com address can authenticate with a Microsoft account, so Azure AD uses that account’s authentication rather than sending an email OTP. The fact that User2 has never accessed Fabrikam resources does not by itself trigger OTP.
• User3 (user3@fabrikam.com) — This is an internal Fabrikam user, so the user signs in with the organization’s normal credentials and does not receive a guest OTP.

1. Yes — Microsoft Foundry provides a secure, governed environment for building and managing generative AI applications and agents. It brings together models, data, tools, evaluation, deployment, and monitoring.

1. Yes — Foundry is designed for enterprise workloads and supports scaling AI applications as usage grows. Scalability comes from the underlying Azure services and managed infrastructure.

1. Yes — Foundry can be used in solutions involving image recognition and computer vision. Applications can use vision-capable models and Azure AI vision capabilities for tasks such as image analysis, object detection, and OCR.

• NAT traversal: Helps WAN Edge, vSmart, and vManage devices discover how to reach one another through NAT.
• Initial orchestration: Authenticates and introduces devices when they first join the SD-WAN fabric.
• Connection brokering: Provides information that allows devices to form their required control connections, after which the vBond is generally not in the data path.

• WAN Edge: Forwards user traffic and forms secure tunnels.
• vSmart: Controls the overlay control plane and distributes routes and policies.
• vManage: Provides centralized management, configuration, and monitoring.

• Third-party enterprise application with embedded AI: The provider manages most security controls. The customer mainly manages users, data, and configuration.
• Application using an existing third-party FM: The customer controls the application and its inputs/outputs, but the provider controls the underlying model and infrastructure.
• Fine-tuning a third-party FM: The customer has additional responsibility for training data, data protection, and model behavior, but still depends on the provider’s base model and platform.
• Building and training a model from scratch: The customer controls the model, training data, application, deployment, and many security safeguards. This creates the greatest security ownership.

• Distinct values = 69

• Unique values = 4

• Frequency/likelihood = how often or how likely the risk is to occur.
• Severity/impact = how damaging or costly the consequences would be.

• A minor equipment fault occurring frequently may have high frequency but low severity.
• A major cyberattack occurring rarely may have low frequency but high severity.
• A risk that happens often and causes substantial losses has high frequency and high severity.

apex 
for (Account updatedAccount : Trigger.new) { 
    AccountTriggerHelper.notinyxternalSystem(updatedAccount.Id); 
}

• Too many callouts: The callout occurs asynchronously in the future method, and each future transaction can perform its permitted callouts.
• Too many SOQL queries: The SOQL query is inside the future execution, not repeatedly in the trigger transaction.
• Callout from triggers not supported: Direct callouts from triggers are prohibited, but the trigger delegates the callout to asynchronous Apex, which is the correct pattern.

• A: It allows for branching and merging...

• C: It allows multiple engineers to work against the same code and configuration files and manage differences and conflicts.

• B: Build automation and infrastructure provisioning are handled by CI/CD and automation tools, not by version control alone.
• D: User Stories and backlogs are managed by project-management tools.
• E: Version control stores and tracks code, but it does not itself ensure that developers write effective unit tests.

• B — Sales staff will tender for riskier contracts:

• C — Sales staff will encroach on other territories:

• D — Sales staff will look for new jobs:

• C — Some risks cannot be eliminated.

• D — Accepting residual risk does not imply recklessness.

• E — Most companies in this industry will say something similar.

• MFA adds an additional authentication factor, such as a phone notification or verification code.
• It helps prevent unauthorized sign-ins, even if a password is compromised.
• It does not encrypt, store, or protect credentials used by deployment processes.

• On VirtualNetworkA: enable Allow gateway transit.
• On VirtualNetworkB: enable Use remote gateways.

• Documented and formally requested
• Analyzed for security, cost, and operational impact
• Reviewed and approved by the appropriate personnel
• Tested before implementation
• Tracked and reversible if problems occur

• Risk management process: Identifies and evaluates risk, but does not directly authorize design changes.
• Product design process: Applies primarily while creating or developing the product.
• Design review process: May have identified the issues, but the next step for changing an already released design is controlled change management.

• Password spraying: Tries a few common passwords against many accounts; no indication of repeated login attempts.
• Remote-access Trojan (RAT): Could install malware, but it does not explain how the attacker obtained the administrator’s credentials.
• Dictionary attack: Tries words or common passwords against an account; again, the scenario specifically highlights Telnet’s lack of encryption.

• The connected switch
• The switch’s port/interface
• Device and port descriptions
• Sometimes VLAN or management information

• IKE: Establishes security associations for IPsec VPNs.
• VLAN: Defines logical network segmentation; it does not identify a physical switch port.
• netstat: Displays local network connections and statistics, not the upstream switch and port.

• A password cracker would normally be identified by behavior such as loading password hashes or attempting dictionary/brute-force attacks.
• The question describes a routine audit, not password recovery.
• Simply encountering a protected file during an audit is characteristic of a misconfigured or insufficiently privileged FIM.

• Reporting relationships
• Organizational structures
• Leadership styles
• Team maturity
• Individual and group behavior
• Communication and motivation

• Acquire Project Team: Focuses on obtaining the people needed for the project.
• Develop Project Team: Focuses on improving team skills, relationships, and performance.
• Manage Project Team: Focuses on tracking performance, resolving issues, and managing changes within the team.

• Amazon SageMaker — charges apply for compute, storage, and other resources used.
• AWS Config — generally charges for configuration recording and rule evaluations.
• Amazon CloudWatch — has a limited free tier, but many metrics, logs, alarms, and API usage can incur charges.

• Reduce the training data: Usually makes overfitting worse.
• Add hyperparameters: Hyperparameters already control training; simply adding them does not solve the problem. Proper tuning could help, but that is not what the option states.
• Increase training time: More training can worsen overfitting if the model is already memorizing the training data.

• A — Improved management of storage space: Correct.

• B — Improved supplier relationships: Correct.

• C — Improved pricing decisions: Correct.

• D — Non-product-specific costs must be apportioned: Incorrect.

• E — Profitability of each customer group: Incorrect.

• MTTC: Time required to contain or limit the incident’s impact — best match.
• MTTR: Time required to remediate or recover from the incident; this may include eradication, restoration, and cleanup, which goes beyond merely stopping spread.
• MTTD: How long it takes to discover the incident.
• MTBF: Average time between failures, generally a reliability metric.

Correct reasoning

• Create storage5 as a General-purpose v2 (StorageV2) account.
• Configure Blob object replication from storage5 to an existing compatible storage account.
• The destination must support object replication—typically another StorageV2 or premium block blob account.
• Blob versioning must be enabled on both accounts.
• Blob change feed must be enabled on the source account.
• The accounts must meet Azure’s object-replication requirements, including being in supported regions and having compatible configuration.

• Scanning is not essential during a power outage.
• A scanner can consume UPS battery power without helping the user save cloud documents or shut down safely.
• The UPS should be reserved for the computer, monitor, and necessary network equipment.
• The surge protector helps protect the scanner from voltage spikes, but it will not keep it running during an outage.

1. Wireless AP

1. Router

1. Firewall

1. Device placement

• SQL injection
• Cross-site scripting (XSS)
• Malicious or malformed web requests
• Some application-layer attacks

• Layer 4 firewall: Filters based mainly on IP addresses, ports, and transport protocols; it cannot deeply inspect web application content.
• NGFW: Provides advanced network filtering and may include application awareness, but a WAF is more specifically designed to protect web applications.
• UTM: Combines several security functions in one appliance, but it is not the most targeted solution for a web portal.

• Training data for potential bias before model training
• Trained models for bias in predictions
• Model features to help explain how they influence predictions

• A: RAG workflows are typically built using services such as Amazon Bedrock, knowledge bases, and data sources.
• B: Monitoring model quality in production is primarily associated with SageMaker Model Monitor.
• C: Documenting model details is handled by capabilities such as SageMaker Model Cards.

1. Install a Cassandra-compatible ODBC driver.
2. Configure a data source name (DSN), if required.
3. In Power BI Desktop, select Get Data > ODBC.
4. Choose the configured DSN and connect.

• Microsoft SQL Server database: Connects to SQL Server, not Cassandra.
• OLE DB: Requires a compatible OLE DB provider; this is not the standard choice for Cassandra in Power BI.
• OData: Requires Cassandra data to be exposed through an OData service, which is not the normal direct connection method.

• Maximum response and resolution times
• Expected uptime or availability
• Performance requirements
• Escalation procedures
• Consequences for failing to meet requirements

• SOW: Defines a project’s scope, tasks, deliverables, and schedule.
• MOA: Documents specific responsibilities agreed upon by two parties.
• MOU: Records a general understanding or intent to cooperate.

• A — Correct: Identify the data required by Salesforce, its dependencies, and how it should be validated. Verification scripts help confirm record counts, relationships, field mappings, and data integrity after migration.
• D — Correct: Use a full sandbox and perform trial migrations using realistic—or appropriately masked—legacy data. This exposes transformation, volume, dependency, and integration issues before production cutover.
• B — Less appropriate: Phased user migration and parallel operation primarily address user adoption and rollout risk, not the technical risks of data migration.
• C — Less appropriate: Although sandbox testing and integration testing are valuable, the option emphasizes test-data generation rather than validating the migration with representative legacy data. “A full sandbox for all systems” may also be impractical.

• Custom domain: miami.weyland.com requires a paid App Service tier; Free and Shared are unsuitable.
• Two instances: Standard supports scaling to multiple instances.
• SSL: Standard includes SSL support.
• 12 GB storage: Basic provides only about 10 GB, so it does not meet the requirement. Standard provides substantially more storage.
• Cost minimization: Standard is the lowest tier among the choices that satisfies all requirements.

• Act as the default gateway for devices in that VLAN
• Route traffic between different VLANs
• Provide management access to the switch

text 
interface vlan 10 
 ip address 192.168.10.1 255.255.255.0

• Unrestricted data mining: Data mining is not automatically a privacy violation. It becomes an issue when personal data is collected or used improperly.
• Identity theft: This is a possible consequence of inadequate privacy protection, but it is not the central focus of privacy regulations.
• Human rights protection: Privacy can be considered a human right, but this option is broader than the specific regulatory focus.
• Identifiable personal data: Regulations such as HIPAA focus directly on controlling the collection, use, disclosure, and protection of personal information.

1. The original app version exists.
2. You create and publish a new version, so there are now two versions.
3. When you restore the previous version, Power Apps does not delete or overwrite the newer version. Instead, it creates another version based on the restored one.

• Original version
• Newly created and published version
• New version created by the restore operation

• Disable default accounts: Default or unused accounts may have known usernames or predictable settings, making them targets. They should be disabled, removed, or securely configured.
• Remove unnecessary services: Every running service creates potential vulnerabilities. Removing services the server does not need reduces exploitable entry points.

• Add the server to the asset inventory: Important for asset management, but not a hardening step.
• Document default passwords: Default passwords should be changed or eliminated—not documented for continued use.
• Send server logs to the SIEM: Valuable for monitoring and detection, but generally performed as part of logging/monitoring configuration.
• Join the server to the corporate domain: May be necessary operationally, but does not itself harden the server.

• A: CEO-sponsored formal policy — demonstrates executive support, but sponsorship at one point in time may not sustain commitment.
• B: Security awareness training — primarily improves employee behavior, not senior management commitment.
• C: Periodic alignment reviews — ongoing reviews show that security remains relevant, supports business priorities, and uses resources appropriately.
• D: Senior management signoff on the strategy — useful for governance and accountability, but signoff is generally a one-time event.

• A — Use a custom controller: An Apex class can contain the page’s logic.
• C — Use a standard controller with extensions: The standard controller provides basic CRUD behavior, while an extension adds custom logic.
• E — Use a standard controller: Useful when the page works mainly with one Salesforce object and needs standard functionality.

• A page with no controller for static or controller-free content.
• A custom controller with extensions; extensions are not limited only to standard controllers.

• AWS Network Firewall can inspect and block traffic across a VPC when traffic is routed through the firewall. A Drop action rule can deny traffic from the suspicious source IP.
• GuardDuty findings are sent to Security Hub.
• A Lambda function can be invoked when Security Hub receives a new GuardDuty finding, extract the source IP, and update the Network Firewall policy with a blocking rule.

• GuardDuty threat lists: Used to identify or increase the severity of findings; they do not directly block VPC traffic.
• AWS WAF: Protects supported web applications, such as CloudFront or Application Load Balancers. It does not provide general VPC-wide traffic blocking.
• GuardDuty suppression rules: Suppress or hide findings. They do not block the suspicious traffic.

• Deterrent control: The signs warning people they may be filmed discourage unauthorized or malicious behavior. They may prevent incidents by influencing behavior, but their primary purpose is to deter.
• Detective control: The CCTV system monitors and records activity so security personnel can identify suspicious or unauthorized actions.

• Preventive: Blocks or prevents an incident, such as a lock or access-control system.
• Corrective: Fixes or restores systems after an incident.
• Directive: Tells people what they must do, typically through policies or procedures.
• Compensating: Provides an alternative control when the preferred control cannot be used.

• Economy: Obtaining inputs at the lowest appropriate cost.
• Efficiency: Making the best use of resources, such as staff, money, and equipment.
• Effectiveness: Achieving the intended objectives or outcomes.

Manager role

DAX 
Country[Manager] = USERPRINCIPALNAME()

• Sales
• Human Resources

CFO role

• See sales for all countries
• See no Human Resources data

• Do not restrict the Country table or Sales table.
• Apply a filter to Human Resources that always returns false, such as:

DAX 
FALSE()

• Keep earlier prompt versions.
• Identify the last version that produced acceptable output.
• Restore it as a baseline.
• Make small, controlled changes—ideally one significant change at a time.
• Test the output after each change.

• A: Discards useful information about what worked.
• B: Large simultaneous changes make it difficult to identify the cause of problems.
• D: Accepts output that does not meet the requirements.

• A — .gitignore: Controls Git tracking; it does not configure Copilot exclusions.
• B — copilot.ignore: This is not the standard GitHub Copilot Business exclusion mechanism.
• D — Renaming files: Adding _no_copilot has no recognized effect.

• The type of change: standard, normal, or emergency
• The risk, impact, and complexity
• The change model being used

• A standard change may be pre-authorized through its change model.
• A normal change may require assessment and approval by an appropriate change authority.
• An emergency change may be authorized by an emergency change authority, often using an expedited process.

• Change authorities are not only needed for emergency changes.
• They are not assigned only when a change is deployed.
• They are not only required for normal changes.